Overview
EZContacts has a rating of 3.5 stars from 6,336 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EZContacts most frequently mention new glasses, great price and live chat. EZContacts ranks 2nd among Contact Lenses sites.
Their promised delivery time is a joke. It took almost 3 weeks to get here. They shipped my contact lenses via UPS Ground 9 days after I ordered them. Customer service? They responded to me just once and blamed a supplier. Terrible.
Ordered Coach glasses for my daughter. They were 299 at LensCrafters. Paid $123 here and that included prescription lenses with anti glare. Paid like $5 extra for shipping a little faster but probably didn't need to. We got them in 4 days!
Product arrived as described and with the correct prescription. Price was also great. I would have appreciated an update on the lenses as they were made; my order only read "processing" for a couple weeks.
Low prices, good customer service (shout out to my man Daryl G!). What more can you ask for? I'll be coming back to ezcontacts.com as long as I can see (which will hopefully be til I'm 100 years old or maybe even older if science keeps advancing at the rate that it does).
Rex provided very good customer service through internet and on phone when I called. I opted for 2 business day delivery since we are going out of town Sunday 3/18. Got good personal feedback via email rather promptly regarding my order and shipping. If everything else goes this good, I'll be sharing this site with friends. Even reg. Price is good bit less than Costco but first order price was half of Costco's price. THANK YOU.
My glasses are beautiful, prescription is perfect and they came in about a week. They were very reasonably priced too, much cheaper than they would have been for designer frames at the eye doctor. I would definitely order from this site again.
Took over 10 days to receive order after it was placed. Want to chat with someone online? Don't bother clicking the "chat" button - no one answers, and you are asked to leave a message. Good luck getting a reply. Horrible. Total scam operation. NEVER AGAIN!
Unexplained delays, incorrect or nonexistent communication, doesn't follow own polices on website about emailing customers or processing orders. Will be lucky to get my contact lenses less than 4 weeks after ordering them.
Dear Valued Customer:
Thank you for your review! The manufacturer did experience an unusual delay in their shipping department, we apologize about that. According to the tracking number, the contacts show to be delivered. We hope that your order has arrived intact and that everything turned out to be ok. A customer service agent will contact you directly to further address your concerns.
Sincerely,
For this to be a five star review, I spent more time attempting to get information than necessary. I literally reached out 4-5 times on their on line system (they mentioned 24 hour response rate) this did not happen. I would have been satisfied had someone emailed me and said that instead of the promised 5-7 day turn around it would be 3 or more weeks. Finally some one did send an email and the product arrived. My daughter loves her new glasses. Customer service really was lacking.
I order some glasses ray bans for my son 9 years old, received an email has been delivered call them made a claim confirmed re ship address. Its been 2 weeks haven't herd back sent a bunch of emails and no response, I am so upset. Horrible service.
Bought glasses, tried them on once, didn't work, returned. Their own systems openly show the return has been received back within days of purchase. It's been over a month. No refunds of any amount and judging by absence of customer service responses, none are coming. Small claims court anyone?
After 6 weeks, I contacted customer service about the status of my order. Amazingly, contacts had been on back order and just in stock that very day! Also, check details carefully- while other companies sell 6 contacts in a box, these only contained 3. Never even thought I'd have to check that. Will not use again.
Second time using EZContacts. Both experiences (men's brand name frames+ lenses) were exceptional. Take the time to measure correctly, and enter your prescription properly. Very happy with time-line and product. Price was unbeatable.
I was sceptical buying my Burberry frame online initially. However once they arrived I am very happy with the product.
Shipping and tracking could have been better. DHL isn't accurate or proactive with their updates, but once the package transferred to USPS it was spot on.
Will definitely buy my goggles from ezcontacts in Future
Cheers
I ordered my sunglasses two weeks ago. I understand not having glasses on time is a first world problem, but when you select 5-7 business days and then the order is still processing after 2 weeks, it gets a little frustrating. I tried to contact them and received an automated message which said the company was on vacation that week. What consumer company just takes off for a week without informing customers that orders will be delayed?
Company seems fake
I recently ordered a pair of Nike sun glasses. It's been 11 days since they charged my credit card and my order still hasn't shipped. Their policy states that orders will be shipped at the latest the next business day or they will notify you within 24 hours if there is a backorder. I haven't received any notification. I attempted to use their website to contact them 4 days ago, but there was no response. Their submission forms say they will respond in 24 hours.
This company is a joke and I suspect their good ratings on various web sites are fake. Don't waste your time.
Their prices are comparable to other online retailers like lens.com and webeyecare.com but their shipping and customer service is absolutely pathetic. More than 2 weeks have passed and they still haven't shipped my order. Customer service keeps giving false information on every call.
Stay away if you really want your contact lenses.
Dear Valued Customer:
Thank you for your feedback. We apologize about the unusual, unexpected delay to your order. A customer service agent will contact you directly to further address your concerns.
Sincerely,
Shipping definitely was not one day like I paid for and my sons glasses are already ripped on the arm, I'm fairly upset and sure we'll be returning. Unfortunately, I'm on a family vacation post an overseas deployment my husband recently finished so that comes first.
Terrible company. Would not cancel my order, did not respond to any attempt to contact them over 7 days, 14 attempted communications. Charged my PayPal account 1 month before they shipped out the product. Very shady business, stay away!
Live chat is very helpful for getting answers quickly. The customer service representative was amiable and knowledgeable on how to answer my question. She gave me all of my tracking information without me having to look into it myself.
Dear Valued Customer:
Thank you for taking the time to write your review! We're so glad to hear that our customer support team has been helpful. We sure hope that you will enjoy your new order.
Sincerely,
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- Brooklyn, NY, United States
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Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Valued Customer:
Thank you for your great review! We're so glad to hear that our customer service team has been helpful. We are looking forward in keeping you impressed on all your future orders.
Sincerely,