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EZContacts

Overview

EZContacts has a rating of 3.5 stars from 6,336 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EZContacts most frequently mention new glasses, great price and live chat. EZContacts ranks 2nd among Contact Lenses sites.

service
475
value
351
shipping
355
returns
190
quality
286
This company responds to reviews on average within 4 days
How would you rate EZContacts?
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California
1 review
0 helpful votes
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Love this website!
June 1, 2023

Found this website several years ago and have been ordering contacts for my husband ever since! Easy to use website. They save your orders so you can just go back in and click re-order and you're done! Fast shipping. Never had any issues.

Date of experience: June 1, 2023
Alabama
1 review
0 helpful votes
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Received great glasses for a good price. However, it took weeks to receive them. Much longer than my usual online service. I would use them again. Next time I will not wait until I'm headed out of town and need them quickly.

Date of experience: September 18, 2017
Maryland
1 review
1 helpful vote
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Awesome service
March 15, 2018

Quick, easy. And pleasant. Very respectful. And everything ways asked in order. Overall 100%... I hope to have more experience with this company. But the most of all the person that help was great. Thank you again...

Date of experience: March 13, 2018
Arizona
1 review
0 helpful votes
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Customer service
February 23, 2018

Sometimes things go wrong, that is life...
But when my glasses were taking a little longer than expected i live chatted w clyde williams and he helped me out as best he could. Now, i will get my new sunglasses (rx) in time for hawaii... thank you

Date of experience: February 21, 2018
New York
1 review
0 helpful votes
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Coupon code troubles
September 27, 2017

My coupon code didn't take online but via the live chat they fixed it easily & quickly. I've never had a problem with EZcontacts. I got my first pair of glasses through them a year ago and they're terrific.

Date of experience: September 26, 2017
Illinois
1 review
1 helpful vote
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It took nearly a week and 3 calls to move my order past "processing" and then roughly *3 weeks* for "expedited shipping". Every phone call (despite time - morning, middle day, night) was over 30-45 minutes of hold before a representative. Try calling their customer service before you buy if you're curious to your future service. I wish I had read more of these reviews before purchasing. You may save a few dollars but at what "cost"? Will never buy from them again.

Date of experience: March 12, 2019
Georgia
1 review
5 helpful votes
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This place is a scam! They took my money, too. I have been given the run around for a week now. Ordered on 4/30, was told 2 different stories by "customer service". Friday, I was told it would ship yesterday (5/7). Needless to say, it didn't. When you call the 800 number, during office hours, it states that they are closed. I am beyond furious. Check out Google maps... their building is $#*!. I wish I had trusted my gut instinct and kept scrolling. Cheaper isn't always better... NOT A REPUTABLE COMPANY.

Date of experience: May 8, 2018
Tennessee
1 review
1 helpful vote
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If you need your contacts based on the time frame they state (5-7 days) then go elsewhere... 10 days later, no one can give me a shipping confirmation even though they say "We would like to inform you that your order is already in transit we're just only waiting for the tracking number. Once available will update you through this E-mail."

Date of experience: June 29, 2018
California
1 review
1 helpful vote
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Same issue as everyone else. Fell for a good deal and heard nothing after order confirmation. Typically business bill when they ship; not these guys. Took my money and ran. No response from customer service. Opening PayPal dispute.

Date of experience: February 12, 2016
Kentucky
1 review
0 helpful votes
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Horrible shipping time.
January 24, 2017

I clicked 5-7 day shipping but it took more than double that for my order to get here. I emailed them about that issue and no one ever responded even though i was "guaranteed a response in 24 hours or less"!?

Date of experience: January 22, 2017
Florida
1 review
0 helpful votes
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Galvin was super helpful and understanding. He put my needs first which makes me want to use EZ Contacts for all of my future glasses orders. This is the type of service that has people sharing positive experiences with their friends and family!

Date of experience: April 15, 2019
California
1 review
1 helpful vote
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Poor Customer Service
June 26, 2018

My order had gone at least a week past its delivery date so I contacted the customer service representatives requesting a refund after he said he will definitely get back to me within 24-48 Im still waiting 3 days later. Please just process my return

Date of experience: June 24, 2018
Massachusetts
1 review
1 helpful vote
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Very poor lens installation
March 6, 2018

In less than a week cracks are appearing at the edges of the lenses, meaning they were either cut poorly or installed poorly or both. Also it took forever to get these, months. I would not do business with this company again.

Date of experience: March 4, 2018
EZ C. EZContacts Rep
over a year old

Dear Valued Customer:

Thank you for your review. We apologize to hear that you received a defective pair. A customer service agent will contact you directly to further address your concerns.

Sincerely,

Idaho
1 review
1 helpful vote
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Great service, great price
April 19, 2018

I would recommend that anyone buying glasses or contacts order 2 weeks early and take advantage of the massive savings that EZContacts can offer. It's not same-day delivery, but it will save you hundreds!

Date of experience: April 17, 2018
Alaska
1 review
1 helpful vote
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Tory Burch glasses
March 20, 2018

I have another pair of these frames and these were great. The lenses are even thinner than my current glasses so it took my eyes a few days to adjust but after that they were perfect. Price is amazing for a good brand. Will definitely be buying more.

Date of experience: March 18, 2018
Pennsylvania
1 review
1 helpful vote
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Took a month for glasses to arrive after a 5-7 day time frame was given. Each time I attempted to call customer service, either received an automated message that they were unavailable and to call back or sat on hold for over 30 minutes before reaching someone who could only tell me my glasses would be shipped within two days and never were. When contacting through email, the representatives didn't respond for 3 business days. Was promised overnight shipping, which also was untrue, was shipped regular UPS ground. No attempt at a good resolution was ever offered. Would NEVER order from again!

Date of experience: June 2, 2017
EZ C. EZContacts Rep
over a year old

Dear Valued Customer:

Thank you for your feedback. We are bothered to here about your troubling experience. A customer service agent will contact you directly to further discuss your order details.

Sincerely,

Illinois
1 review
2 helpful votes
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Poor turnaround time and customer service
March 20, 2018

It took almost 6 weeks to receive my glasses after ordering. This timeframe should have been disclosed on the site, as multiple competitors with similar pricing have much better turnaround times. After speaking to a manager, all he offered was expedited shipping, which did not remedy the long wait. I will not be re-ordering.

Date of experience: March 18, 2018
New York
1 review
1 helpful vote
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Great product at great price
March 20, 2018

Glasses were on back order so took a little longer than expected but absolutely worth the wait. They saved me well over $200 compared to my local eye glass store. Extremely happy with the final product.

Date of experience: March 18, 2018
Arkansas
1 review
1 helpful vote
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Nice
September 7, 2019

I love my Rag and Bone shades. My Burberry not so much because of the fit. One complaint is somehow better assistance to help with fittings since all this is virtual. Other than that; I'll be a repeat customer.

Date of experience: September 4, 2019
Massachusetts
2 reviews
0 helpful votes
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Bad communication
August 1, 2019

Glasses took almost 5 weeks to ship. Not the time frame stated on website. No communication when I asked for shipping confirmations. Had to ask my credit card company to step in. Will never shop here again.

Date of experience: August 1, 2019