EZContacts has a rating of 3.5 stars from 6,336 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EZContacts most frequently mention new glasses, great price and live chat. EZContacts ranks 2nd among Contact Lenses sites.
Found this website several years ago and have been ordering contacts for my husband ever since! Easy to use website. They save your orders so you can just go back in and click re-order and you're done! Fast shipping. Never had any issues.
Received great glasses for a good price. However, it took weeks to receive them. Much longer than my usual online service. I would use them again. Next time I will not wait until I'm headed out of town and need them quickly.
Quick, easy. And pleasant. Very respectful. And everything ways asked in order. Overall 100%... I hope to have more experience with this company. But the most of all the person that help was great. Thank you again...
Sometimes things go wrong, that is life...
But when my glasses were taking a little longer than expected i live chatted w clyde williams and he helped me out as best he could. Now, i will get my new sunglasses (rx) in time for hawaii... thank you
My coupon code didn't take online but via the live chat they fixed it easily & quickly. I've never had a problem with EZcontacts. I got my first pair of glasses through them a year ago and they're terrific.
It took nearly a week and 3 calls to move my order past "processing" and then roughly *3 weeks* for "expedited shipping". Every phone call (despite time - morning, middle day, night) was over 30-45 minutes of hold before a representative. Try calling their customer service before you buy if you're curious to your future service. I wish I had read more of these reviews before purchasing. You may save a few dollars but at what "cost"? Will never buy from them again.
This place is a scam! They took my money, too. I have been given the run around for a week now. Ordered on 4/30, was told 2 different stories by "customer service". Friday, I was told it would ship yesterday (5/7). Needless to say, it didn't. When you call the 800 number, during office hours, it states that they are closed. I am beyond furious. Check out Google maps... their building is $#*!. I wish I had trusted my gut instinct and kept scrolling. Cheaper isn't always better... NOT A REPUTABLE COMPANY.
If you need your contacts based on the time frame they state (5-7 days) then go elsewhere... 10 days later, no one can give me a shipping confirmation even though they say "We would like to inform you that your order is already in transit we're just only waiting for the tracking number. Once available will update you through this E-mail."
Same issue as everyone else. Fell for a good deal and heard nothing after order confirmation. Typically business bill when they ship; not these guys. Took my money and ran. No response from customer service. Opening PayPal dispute.
I clicked 5-7 day shipping but it took more than double that for my order to get here. I emailed them about that issue and no one ever responded even though i was "guaranteed a response in 24 hours or less"!?
Galvin was super helpful and understanding. He put my needs first which makes me want to use EZ Contacts for all of my future glasses orders. This is the type of service that has people sharing positive experiences with their friends and family!
My order had gone at least a week past its delivery date so I contacted the customer service representatives requesting a refund after he said he will definitely get back to me within 24-48 Im still waiting 3 days later. Please just process my return
In less than a week cracks are appearing at the edges of the lenses, meaning they were either cut poorly or installed poorly or both. Also it took forever to get these, months. I would not do business with this company again.
I would recommend that anyone buying glasses or contacts order 2 weeks early and take advantage of the massive savings that EZContacts can offer. It's not same-day delivery, but it will save you hundreds!
I have another pair of these frames and these were great. The lenses are even thinner than my current glasses so it took my eyes a few days to adjust but after that they were perfect. Price is amazing for a good brand. Will definitely be buying more.
Took a month for glasses to arrive after a 5-7 day time frame was given. Each time I attempted to call customer service, either received an automated message that they were unavailable and to call back or sat on hold for over 30 minutes before reaching someone who could only tell me my glasses would be shipped within two days and never were. When contacting through email, the representatives didn't respond for 3 business days. Was promised overnight shipping, which also was untrue, was shipped regular UPS ground. No attempt at a good resolution was ever offered. Would NEVER order from again!
Dear Valued Customer:
Thank you for your feedback. We are bothered to here about your troubling experience. A customer service agent will contact you directly to further discuss your order details.
Sincerely,
It took almost 6 weeks to receive my glasses after ordering. This timeframe should have been disclosed on the site, as multiple competitors with similar pricing have much better turnaround times. After speaking to a manager, all he offered was expedited shipping, which did not remedy the long wait. I will not be re-ordering.
Glasses were on back order so took a little longer than expected but absolutely worth the wait. They saved me well over $200 compared to my local eye glass store. Extremely happy with the final product.
I love my Rag and Bone shades. My Burberry not so much because of the fit. One complaint is somehow better assistance to help with fittings since all this is virtual. Other than that; I'll be a repeat customer.
Glasses took almost 5 weeks to ship. Not the time frame stated on website. No communication when I asked for shipping confirmations. Had to ask my credit card company to step in. Will never shop here again.
Answer: You will wait and wait and wait and maybe have them tell you they are coming and then wait and wait and wait. My advice... don't order from them. There are so many lens companies that are fast and have good follow-up... it isn't worth it!
Answer: They are not a trustworthy company. They have lied to me on numerous occasions about an order I placed.
Answer: None of their frames are authentic, but some people don't seem to care as they are still in business, sad really as companies like this should be shut down.
Answer: This company lies, they do not return phone calls or e-mails, they have the worst customer service of any company I have ever dealt with and I too wonder if they are a sham.
Answer: You won't get them the next business day. I ordered glasses 3 weeks ago. After 10 days I contacted them for update, they claimed that they are discontinued, no discount or anytghing offered. So I order something else, customer service great, claims glasses will be FedEx shipped next day. Still waiting... it's been 4 days, no update. If you need your glasses fast, order elsewhere.
Answer: So did u did you ever receive your order?
Answer: Dear Valued Customer: Thank you for contacting us! This particular pair is currently unavailable. Is there any other frame you'd be interested? Please advise so I can further assist. Sincerely, Sarah Customer Support
Answer: Dear Valued Customer: Whats your email address/complete name? Please advise so I can further assist. Sincerely, Sarah Customer Support
Dear Valued Customer:
Thank you for your review. We apologize to hear that you received a defective pair. A customer service agent will contact you directly to further address your concerns.
Sincerely,