EzClear

Big scam. Hidden fees. Crooked company to ask more $$ once you paid them as a GRAND TOTAL.
I ordered with Military First (1st) in UK for 150$ CAN $ and suddenly, they ask me more money to pay the custom fees. I had no mention of that in shipping and handling when i paid it first time on their website.
So watch out $$$$$$$$$$$$$

I live in Canada and ordered something from Missguided. A few days later, I get an email from Ezclear asking for a fair amount of money for duties (well, taxes, duties, and their charges which were more than DOUBLE what my other fees were). They gave me two options on how to pay them. I never heard of them and was unaware of their services so I suspected a phishing attack. I emailed them to pay the mailman at the door because I didn't want to deal with potential fraud.
Their response was that this was not possible, the parcel was with them, awaiting my payment.
I didn't like their response and they didn't offer any guarantee that the package would arrive after paying them so I looked them up and found this message. Thank you to the previous person, I asked to self-clear my package in person at the CBSA Office and only then did they offer me the third option of doing this.
They sent over the paperwork, I went to the office in the city, paid EVEN LESS tax than what they said I owed them, and I did not pay their fees... so it ended up being much cheaper. I forwarded the receipt to Ezclear and got my package within 1 business day.
I wouldn't be mad if they they just told me all of my options right from the beginning but they withheld information and wanted to make me pay way too much. In that regards, I really think this business could be more transparent.

EZclear kept emailing me about duty fees when Canada Post is the one who will deliver my package. Please contact your delivery service first before paying the fees because when I did they told me that I owed them nothing!

Disgusting slimy company, read the reviews below me and just self clear to get the real fees charged or not even charged at all! Unfortunately I lost $15 before seeing all this as i've already payed them! Ugh im so pissed off

I pain for fast shipping from the uk, took longer than the 5-6 days, now ive gotten an email saying they wont deliver it until i pay duties. Canada post lets you pay at the door. Piss me off

You would think that after all the people above have left terrible reviews about this company they would re think what they are doing and realize how wrong it is, but no of coarse not they are still stealing money from people. My daughter ordered something and they are pulling the same sh**. My daughter is 16 she works hard at a minimum wage job to buy herself clothes and they are despicable, stealing from a child! Gross. Just revolting. I plan on calling and self clearing her package, but what a pain in the $#*!, so annoying. I hope you loose all your customers and go under! They try to say what they are doing is right but if it was then all the other online stores would do the same but they don't I have never come across anything like this! You should be ashamed of yourselves!

They are doing nothing else than charging Duty tax that they don't even evaluate themself. Let Post Canada charge these fees to me themself and the package will get faster to my home... It is just a clever way to steal money from people. There is absolutly no value to this service.

They also deliberatly don't mention anywhere that you can self-clear the package yourself. Another tactic of scammy business. If you do, the process take forever and they are counting on that to get your money when you really need your package ASAP...

I have now received three emails from EZ Clear asking me for money. Upon contacting Canada Post by phone I was told that there were no duty charges on my package and it was in transit. I spoke to them in person and was told not to pay EZ Clear because there were no duty charges on my package. To TRIPLE CHECK I provided my tracking info to the CP chat (3rd time confirming tracking info with them as well) and surprise surprise, NO DUTY CHARGES, PACKAGE IN TRANSIT.
I am convinced this companys claims are fraudulent at best and criminal misrepresentation at worst.

Got an email from this company EZClear stating I owe duty fees of $13.79. Ignored the email and looked them up and all pointed to a scam, the email stated that I needed to pay these fees in order to have my package delivered. I got an email from Canada Post telling me a label is being made for my package, I called Canada Post and asked them if I owed duty fees and they said no and that my package will be sent out in a day or 2. He told me not to pay the duty fees and the email from EZClear is most likely a scam. I am glad I called Canada Post and found out this information, as i thought it was fishy and possibly a scam.

LOL is all I have to say. To think that people wouldn't google this SCAM of a company is hilarious. To all of you who "work" at EzClear... karma is so real. I did not pay them because I already paid my duties with my purchase. Thank God I googled y'all and found this page. Sharing with everyone I know :)

What a terrible experience I have had with this company. I placed an order at store in the UK and they so happened to use CitiLogistics as their shipper which for some really odd reason uses this third party broker, EZclear. I started getting harassed by email every day by this company asking for exorbitant duty fees. Weird thing is that I received a tracking number from Canada Post, where it said that my item was received by them and was on it's way. I even called Canada Post and they said not to pay any other company, that it was a scam, and that any duty fees will be paid upon delivery or at the local post office. So naturally I ignored EZclear's sketchy emails, and eventually asked them to stop bothering me. The "customer service" rep told me that in that case they will be returning my item. It seems like they were actually holding the item hostage and decided to return it to the UK as a means of revenge for not paying their fees. The CitiLogistics tracking showed that I "refused the delivery of the package", which is not true. I would have gladly paid any duties to Canada Post. Now the store (Military1st) will not return the shipping charges. I guess it's a lose-lose for everyone involved except the shipper. Never again will I order from a company using CitiLogistics or EZclear. Seems like they work together to extort their customers.

This is the biggest scam of a company I've ever seen. And to suggest that calling it a scam is "damaging" to your company is not true at all. We are calling it as it is a "scam".

I have been purchasing online clothing from UK retailers for years and have never had to pay such exorbitant customs fees. This time around I received an email from these guys asking me to pay $70.00 custom duties on products worse $160.00. Naturally I called the toll-free number to inquire and the lady who picked up started explaining duty fees minimum/maximum allowed and made it sound like I had to pay right away. A company I have never dealt with wants me to give them my credit card to charge whatever. They have been holding my package for a week and as far as I am concerned, they may as well return it to sender cause they won't be getting a penny from me. I am willing to pay duties to CBSA directly or Canada Post not these guys.

Im never ordering from missguided again. Trying to charge me $27 for a $50 purchase claiming to hold my package hostage. I have emailed them to ask for a link to self claim. Well see what happens

Despite knowing exactly what the item is, and despite charging $8.99 for their work, this company is charging me 6.5% duty on an item that is supposed to be duty-free from the country of origin (in Europe.) What is the point of this company other than to incorrectly assess duty on packages, charge $9 (plus 55 cents for "disbursement") and then likely not remit the 6.5% to the federal government at the end of the day? I'm sure their paperwork accounts for the 0%, we are stuck paying whatever they consider to be the duty.

The only way to fight this is to contact the company you purchased the goods from and suggest that they never, ever use this company or any shipping company that uses their services again.

I just received an email asking to pay $85.00, I have never heard of EZClear so I google searched and I found everyone with the same reviews, Horrified! All the years that I have ordered from the UK to Canada, duties have been between $30 to $50.00. My last purchase was for $155.20 and duty with DHL was $43.00, which is expensive already. This purchase is for $195 CDN and duty is $85.00? Why is this company charging double? I will ut in a complaint with the store I purchased with and let them know to switch carriers or I will not purchase with them again. And I will also put it on the store review to warn others before they purchase that the store uses DHL only.

It will not stop there. I will also use this charge as an example with ALL my DHL charges and make it public as well as make a complaint to Canada Border Services Agency as this does not make sense nor is it right!

Order Summary Details
Admin Fees*
*includes brokerage fee, funds advancement fee, bond fee $14.50
GST/HST on Admin Fees $1.89
Duties $35.33
Customs Tax $30.11
Disbursement Fees $3.27
Total (CAD) $85.10

I ordered a Coat from Military1st on 15th Dec 2022 and paid Canada Post expedited shipping (for 5-7 day delivery) as this was a Christmas present. It's a no show and when I instituted an investigation with Canada Post on 3rd Jan 2023 they replied on 10th Jan that it had not been delivered (no kidding). I went back to Military1st to get more info and they said I owed duties to Citilogistics. I have received many emails from EZClear that indicate I owe duty. When looking up this company online, I see all these comments that they are a fraud. The thing with Military 1st is that no-where when I ordered did Citilogistics, MGM Trading (another name) and EZClear get mentioned as a condition of the order; only received an invoice for the amount which was paid. I was able to get a person at Canada Post today, 13th Jan, that said there are no duties owing showed in their system. They suggest I report this to the Canadian Anti Fraud Center, which I will do. They had never heard of EZClear themselves. I'm still waiting on a response from Military 1st and will continue to track. My coat was CAD $228 inclusive of shipping and handling. EZClear is trying to collect CAD $78 - inclusive of all sorts of fees.

This must be a collusion scam - I'll post an update if this is ever resolved.

Bought some ma-up products from Sample Beauty (& Beauty Bay). I received several email from EzClear from the 31st May that asks me for a fee of $16, but the total of my products is only $30. The email has all my personal info SB have confirmed in their email that EzClear is indeed the agent of their courrier, and they asked me to pay the fees.

However, I have called Post Canada 2 times, EzClear has nothing to do with them. They haven't heard of it, there is absolutely no handling/admin/custom fee, none. The item is already with Post Canada and cannot be handled by another individual or company. Post Canada said my package will soon arrive in the following days.

THEY ARE SCAMMERS. DO NOT believe SB or EzClear.

The picture is the screenshot of the emails.

I got around three emails from EZ Clear within the span of three days reminding me to pay their duties. I was very suspicious because I had already received a tracking number from Canada Post. I reached out to EZ Clear and someone named Maricel responded. This is suspicious because ALL the other reviews for this company say they talked to someone named Maricel too. Does no one else work at this 'company'? Can you guys not at least use different fake names?
Anyway, I reached out to Canada Post to ask about this company and they responded saying, "This is a scam. If duties are levied by CBSA, our Track package will display options to pay online or at a post office."
Do not pay EZ Clear.

Edit: Legit just got a FOURTH email from them as I was writing this review.

This is the dumbest sh*t I've ever heard of. First of all miss guided doesn't warn you about the charges before checking out, second the customer service for czclear is useless and you have to end up paying the fees if you want you're package! They are basically forcing you to pay pointless fees FRAUDS

Literally hold your packages hostage and make you pay... went on the CBSA website and calculated the proper duty fees which would be $22 but EZCLEAR says I owe $36... they sent a breakdown of the fees I owe which included a $14 administration fee. Which adds up. $22 + $14 = $36. They are simply frauds. Heading to the CBSA office tonight to pay the proper fees... I knew something was up when I received the email in my junk mail rather than direct inbox. Thanks to everyone on this site for the reviews which helped me do my research and not pay these SCAMMERS

Read all of the other reviews about this scam of a company. Do NOT give them your money. Forward their request for payment email to their support email and request the link to self-clear the package. Disgusting that a company like this exists. I will be contacting Missguided immediately to tell them to stop using this courier that uses this company.

Months ago I ordered a t-shirt for a charity campaign that never arrived. I emailed the company (Stands International) about the delivery that tracking said had been delivered. They confirmed my address and sent me another one. Just today I recieved an email from EzClear who somehow has my old order and will happily release it to me for $16.22 can. I am sending a copy of the email to stands to let them know of this scam, and that their packages are being intercepted.

I contacted Stands and they sent me a replacement directly. It did not have to go through customs, and I was not charged extra.