EzClearReviews 31

I've bought multiple item from ASOS (UK based) and never had to pay online for import/duties always inperson. The site showed that my package is being held till I pay those charges but after contacting Canada post and ASOS was told it's a scam.

I ordered a Coat from Military1st on 15th Dec 2022 and paid Canada Post expedited shipping (for 5-7 day delivery) as this was a Christmas present. It's a no show and when I instituted an investigation with Canada Post on 3rd Jan 2023 they replied on 10th Jan that it had not been delivered (no kidding). I went back to Military1st to get more info and they said I owed duties to Citilogistics. I have received many emails from EZClear that indicate I owe duty. When looking up this company online, I see all these comments that they are a fraud. The thing with Military 1st is that no-where when I ordered did Citilogistics, MGM Trading (another name) and EZClear get mentioned as a condition of the order; only received an invoice for the amount which was paid. I was able to get a person at Canada Post today, 13th Jan, that said there are no duties owing showed in their system. They suggest I report this to the Canadian Anti Fraud Center, which I will do. They had never heard of EZClear themselves. I'm still waiting on a response from Military 1st and will continue to track. My coat was CAD $228 inclusive of shipping and handling. EZClear is trying to collect CAD $78 - inclusive of all sorts of fees.

This must be a collusion scam - I'll post an update if this is ever resolved.

What a terrible experience I have had with this company. I placed an order at store in the UK and they so happened to use CitiLogistics as their shipper which for some really odd reason uses this third party broker, EZclear. I started getting harassed by email every day by this company asking for exorbitant duty fees. Weird thing is that I received a tracking number from Canada Post, where it said that my item was received by them and was on it's way. I even called Canada Post and they said not to pay any other company, that it was a scam, and that any duty fees will be paid upon delivery or at the local post office. So naturally I ignored EZclear's sketchy emails, and eventually asked them to stop bothering me. The "customer service" rep told me that in that case they will be returning my item. It seems like they were actually holding the item hostage and decided to return it to the UK as a means of revenge for not paying their fees. The CitiLogistics tracking showed that I "refused the delivery of the package", which is not true. I would have gladly paid any duties to Canada Post. Now the store (Military1st) will not return the shipping charges. I guess it's a lose-lose for everyone involved except the shipper. Never again will I order from a company using CitiLogistics or EZclear. Seems like they work together to extort their customers.

Bought some ma-up products from Sample Beauty (& Beauty Bay). I received several email from EzClear from the 31st May that asks me for a fee of $16, but the total of my products is only $30. The email has all my personal info SB have confirmed in their email that EzClear is indeed the agent of their courrier, and they asked me to pay the fees.

However, I have called Post Canada 2 times, EzClear has nothing to do with them. They haven't heard of it, there is absolutely no handling/admin/custom fee, none. The item is already with Post Canada and cannot be handled by another individual or company. Post Canada said my package will soon arrive in the following days.

THEY ARE SCAMMERS. DO NOT believe SB or EzClear.

The picture is the screenshot of the emails.

I just received an email asking to pay $85.00, I have never heard of EZClear so I google searched and I found everyone with the same reviews, Horrified! All the years that I have ordered from the UK to Canada, duties have been between $30 to $50.00. My last purchase was for $155.20 and duty with DHL was $43.00, which is expensive already. This purchase is for $195 CDN and duty is $85.00? Why is this company charging double? I will ut in a complaint with the store I purchased with and let them know to switch carriers or I will not purchase with them again. And I will also put it on the store review to warn others before they purchase that the store uses DHL only.

It will not stop there. I will also use this charge as an example with ALL my DHL charges and make it public as well as make a complaint to Canada Border Services Agency as this does not make sense nor is it right!

Order Summary Details
Admin Fees*
*includes brokerage fee, funds advancement fee, bond fee $14.50
GST/HST on Admin Fees $1.89
Duties $35.33
Customs Tax $30.11
Disbursement Fees $3.27
Total (CAD) $85.10

EZclear kept emailing me about duty fees when Canada Post is the one who will deliver my package. Please contact your delivery service first before paying the fees because when I did they told me that I owed them nothing!

Got an email from this company EZClear stating I owe duty fees of $13.79. Ignored the email and looked them up and all pointed to a scam, the email stated that I needed to pay these fees in order to have my package delivered. I got an email from Canada Post telling me a label is being made for my package, I called Canada Post and asked them if I owed duty fees and they said no and that my package will be sent out in a day or 2. He told me not to pay the duty fees and the email from EZClear is most likely a scam. I am glad I called Canada Post and found out this information, as i thought it was fishy and possibly a scam.

They are doing nothing else than charging Duty tax that they don't even evaluate themself. Let Post Canada charge these fees to me themself and the package will get faster to my home... It is just a clever way to steal money from people. There is absolutly no value to this service.

They also deliberatly don't mention anywhere that you can self-clear the package yourself. Another tactic of scammy business. If you do, the process take forever and they are counting on that to get your money when you really need your package ASAP...

I have now received three emails from EZ Clear asking me for money. Upon contacting Canada Post by phone I was told that there were no duty charges on my package and it was in transit. I spoke to them in person and was told not to pay EZ Clear because there were no duty charges on my package. To TRIPLE CHECK I provided my tracking info to the CP chat (3rd time confirming tracking info with them as well) and surprise surprise, NO DUTY CHARGES, PACKAGE IN TRANSIT.
I am convinced this companys claims are fraudulent at best and criminal misrepresentation at worst.

I have been purchasing online clothing from UK retailers for years and have never had to pay such exorbitant customs fees. This time around I received an email from these guys asking me to pay $70.00 custom duties on products worse $160.00. Naturally I called the toll-free number to inquire and the lady who picked up started explaining duty fees minimum/maximum allowed and made it sound like I had to pay right away. A company I have never dealt with wants me to give them my credit card to charge whatever. They have been holding my package for a week and as far as I am concerned, they may as well return it to sender cause they won't be getting a penny from me. I am willing to pay duties to CBSA directly or Canada Post not these guys.

I got around three emails from EZ Clear within the span of three days reminding me to pay their duties. I was very suspicious because I had already received a tracking number from Canada Post. I reached out to EZ Clear and someone named Maricel responded. This is suspicious because ALL the other reviews for this company say they talked to someone named Maricel too. Does no one else work at this 'company'? Can you guys not at least use different fake names?
Anyway, I reached out to Canada Post to ask about this company and they responded saying, "This is a scam. If duties are levied by CBSA, our Track package will display options to pay online or at a post office."
Do not pay EZ Clear.

Edit: Legit just got a FOURTH email from them as I was writing this review.

Despite knowing exactly what the item is, and despite charging $8.99 for their work, this company is charging me 6.5% duty on an item that is supposed to be duty-free from the country of origin (in Europe.) What is the point of this company other than to incorrectly assess duty on packages, charge $9 (plus 55 cents for "disbursement") and then likely not remit the 6.5% to the federal government at the end of the day? I'm sure their paperwork accounts for the 0%, we are stuck paying whatever they consider to be the duty.

The only way to fight this is to contact the company you purchased the goods from and suggest that they never, ever use this company or any shipping company that uses their services again.

You would think that after all the people above have left terrible reviews about this company they would re think what they are doing and realize how wrong it is, but no of coarse not they are still stealing money from people. My daughter ordered something and they are pulling the same sh**. My daughter is 16 she works hard at a minimum wage job to buy herself clothes and they are despicable, stealing from a child! Gross. Just revolting. I plan on calling and self clearing her package, but what a pain in the $#*!, so annoying. I hope you loose all your customers and go under! They try to say what they are doing is right but if it was then all the other online stores would do the same but they don't I have never come across anything like this! You should be ashamed of yourselves!