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Eyeconic Reviews Summary
The company enjoys a generally positive reputation, with many customers praising the ease of the online ordering process, affordability, and effective use of insurance. The virtual try-on feature is particularly appreciated, allowing for a more personalized shopping experience. However, there are notable concerns regarding product accuracy, such as incorrect prescriptions and sizing issues, which have led to frustrations with returns and refunds. Additionally, some customers experience difficulties with the website's navigation and payment process. Overall, while customer satisfaction is high, consistent quality control and improved service efficiency are areas for potential enhancement.
This summary is generated by AI, based on text from customer reviews
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The site is very easy to navigate. Virtual try sometimes freezes but overall great experience.
It was very easy to order the contacts I needed. They were shipped in a great time, too. Glasses were fun to virtually try on and easy to order.
On time with order and accurate with ordered pair of glasses
Easy to get at amazing discount eyewear. Great service and easy online website
It would be great if they had more of the newer frames to choose from
You should offer a price match since your prices are higher than a lot of other places.
You should definitely price match. Your contacts are expensive.
I had to choose a different color due to the color in the style I wanted was not available.
Choosing glasses and lens material is very easy. The process is straighforward and you can simply upload your prescription. The only thing is the selection of specific brand frames is very limited. I usually wear Nike glasses and they only carry a handful of models and even then the color selections are still limited for those that they carry. I wish they had better selection especilly because Nike is the preferred brand that offers additional discounts on their frames.
Love the virtual try on feature. Nice selection. Easy to use insurance. The doc did not give me my PD - eyeconic made it super easy to accurately determine mine. Fast shipping. Great quality glasses.
Good experience - could use larger selection in the future...
Past order got cancelled. This is an reentry order. Surprised that I cannot just continue with 1st order
We placed this order weeks ago and I uploaded the Rx during the order. I kept getting the email to upload my Rx, but there was nowhere on the website to add it after the order was placed.
When I sent an email to customer support about it, I received an email that the order had been canceled and I would receive a credit within 15 days.
This was an unacceptable delay that could have been avoided if you had given me the option to upload the Rx again directly from the email, explained the issue in the email with steps to send you the Rx again, or given. Me the time to work it out with customer support before canceling the order.
Ron lost his glasses and has been unable to complete much needed paperwork as efficiently and without headache due to the wait for new glasses to arrive. Now we will have to wait at least 3 more weeks to receive the new order.
The eyeconic web site is user friendly and easy to work with, great selection of brands for my family contact lenses.
I love ordering from Eyeconic. They take my insurance and make it easy to use it, and order my contacts.
I love that applying insurance is an easy click and verification experience.
The glass took to long past shipping and I was not notified what delay was for
There are various different characteristics that should be included in product information including polarization for sunglasses. Additionally, you should be able to filter by the frame dimensions to find glasses that would fit your face.
Shipping was fast, confirmation of my prescription was quick, and there wasn't a single issue with the order.
I originally ordered a pair of glasses and I snapped the frame while adjusting, I got in touch with Eyconic and they reset my benefits no questions asked to buy a new pair of glasses!
From the business
Hundreds of retailers sell eyewear online. But only Eyeconic partners with the VSP doctor network. And that’s just the beginning—we’re constantly evolving the way we buy eyewear online.
Along with seamlessly connecting your eyewear, your insurance coverage and your doctor’s expertise, we offer tons of frames and lenses custom made to fit your eyes. You’ll even have the option for a complimentary frame fitting and adjustment by a VSP doctor’s office. Don’t have a VSP doctor? We’ll connect you to one nearby.
When you shop at Eyeconic, you can trust your eyewear has gone through the proper inspection before it makes it on your face. Offering all the latest advancements in lens technology plus a range of modern styles, we keep fit and comfort at the forefront of our design process. And if you’re a VSP member, you’ll even receive special discounts on Eyeconic products
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members