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Eyeconic Reviews Summary
The company enjoys a generally positive reputation, with many customers praising the ease of the online ordering process, affordability, and effective use of insurance. The virtual try-on feature is particularly appreciated, allowing for a more personalized shopping experience. However, there are notable concerns regarding product accuracy, such as incorrect prescriptions and sizing issues, which have led to frustrations with returns and refunds. Additionally, some customers experience difficulties with the website's navigation and payment process. Overall, while customer satisfaction is high, consistent quality control and improved service efficiency are areas for potential enhancement.
This summary is generated by AI, based on text from customer reviews
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I like how easy it is to order and that they double check the prescription I input to make sure i did it right!
My first order had to be cancelled because I chose progressive lenses instead of single vision (which is per the prescription, not personal preference), in the future I would suggest providing that clarification for online shoppers. When the question is asked how the eyewear/glasses will be primarily used (reading or distance), the lenses are crafted for that activity so if you choose distance then you may want to consider purchasing a second pair for reading. Follow your prescription carefully while filling out the order because the overall time I spent before receiving my glasses on Dec 17th, I started my order on 11/21/2024 which was cancelled and a new one started on 11/29/2024 - I also had to wait for my insurance to be reimbursed as well as my HSA card for payment. All that said, my new glasses are gorgeous and were worth the wait. Thanks, Eyeconic! :)
My first order had to be cancelled because I chose progressive lenses instead of single vision (which is per the prescript, not personal preference), in the future I would suggest providing that clarification for online shoppers.
Fields were very finicky and inconsistent accepting information typed in. Items kept being erased, including the upload of the photo of my prescription. I also had difficulty logging in, both directly to the Eyeconic site and via the VSP website. It took 3-4 attempts.
Great, good quality product, could be faster on shipping. But they were great to replace my glasses for free when there was an issue with the color.
I should have tried on the glasses before counting on the size leg/temple being a good fit based on older sizings fitting well.
My previous purchases were delivered damaged, later on prices got increased for my each purchase.
Great products and easy to order! I have ordered contacts, glasses and sunglasses and have had no issues. Everything I received was as expected.
This site is easy to order and to apply benefits. Will use in the future.
Issue not resolved my original eye glasses i loved were made with the wrong rx and I was not able to see nothing out of my glasses I had to send them back and now I'm not able to secure the lovely eye glasses I originally selected. These are just ok. Wanted to used my benefits before they expire. Not sure if I'll be a repeat customer. The customer service reps where both awesome! Kudos
I had faulty sunglasses that I needed replaced. They took forever to contact me and work with me, finally asking for a few pictures. More and more time passed, I finally got back in touch with them and they said "oh, we need more pictures". Took too long and I had a trip I needed the glasses for so I superglued them myself and just ate the cost.
The ordering process is thorough and detailed and the selection is large.
Kinda busted. That's not cool. I don't pay taxes on the full amount of a surgery.
Easy to navigate the site. Descriptions were detailed. Virtual try on is nice feature. My new glasses arrived quickly and are wonderful!
Easy to navigate the site. Descriptions were detailed. Virtual try on is nice feature
Pushy sales people at local Vision Center and way over priced.
I wish Iconic has more sunglasses from more brands such as Oakley
Ive been using Eyeconic to buy my contacts every year for more than 10 years, great service hardest part is getting my perscription from the eye doctor.
From the business
Hundreds of retailers sell eyewear online. But only Eyeconic partners with the VSP doctor network. And that’s just the beginning—we’re constantly evolving the way we buy eyewear online.
Along with seamlessly connecting your eyewear, your insurance coverage and your doctor’s expertise, we offer tons of frames and lenses custom made to fit your eyes. You’ll even have the option for a complimentary frame fitting and adjustment by a VSP doctor’s office. Don’t have a VSP doctor? We’ll connect you to one nearby.
When you shop at Eyeconic, you can trust your eyewear has gone through the proper inspection before it makes it on your face. Offering all the latest advancements in lens technology plus a range of modern styles, we keep fit and comfort at the forefront of our design process. And if you’re a VSP member, you’ll even receive special discounts on Eyeconic products
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members