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Eyeconic Reviews Summary
The company enjoys a generally positive reputation, with many customers praising the ease of the online ordering process, affordability, and effective use of insurance. The virtual try-on feature is particularly appreciated, allowing for a more personalized shopping experience. However, there are notable concerns regarding product accuracy, such as incorrect prescriptions and sizing issues, which have led to frustrations with returns and refunds. Additionally, some customers experience difficulties with the website's navigation and payment process. Overall, while customer satisfaction is high, consistent quality control and improved service efficiency are areas for potential enhancement.
This summary is generated by AI, based on text from customer reviews
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The prescription Glasses I ordered were delivered without any delay.
Ordering on the website is always easy & fast. I love the discounted rates as well.
The site is user friendly and it's easy to shop for quality glasses
I felt more comfortable shopping online when I was able to return the product when it didn't fit me well.
Measuring tool could use some work, it didn't recognize that I had a card and it was difficult to know if I should move closer or further away.
Nice nice nice nice nice nice nice nice nice nice nice nice nice nice
It helps to know you personal size adjustments for comfort. Makes it easier to shop and know you'll get a good fit.
Shopping on Eyconic is always a breeze! I love how easy it is to use my VSP benefits, and their website works perfectly on mobile. Browsing, picking out frames, and checking out couldn't be smoother.
They've got a great selection of glasses, and the quality has been spot-on every time. If I ever have a question, their customer service is really helpful too. Overall, Eyconic makes it easy to get the glasses I need without any hassle. Highly recommend!
Excellent experience, that's why I come back to eyeconic for my and my family's eyeglass and contact lens needs.
Pretty easy and fast to add my insurance, as well as place my orders!
Waiting to use my insurance at the end of the year, makes returns impossible.
Taylor was amazing. She helped get my insurance connected and called the next day to let me know this was done and that I could place my order. Kudos to Taylor and her customer service!
All the time eyeconic cancelled my orders with no details explanation I tried 2 times different frames but the same now I'm trying a different one expecting getting my glasses
Always a great experience, super easy and quick. I love that the benefit totals are already shown while shopping.
I hate insurance but I enjoy getting something out of it when I pay.
High prices and slow shipping. Even using my insurance the prices are only 5% lower than not using my insurance at other Eye wear shops. Jacking up prices...other charge 40% less that Eyeconic
I have ordered multiple glasses from Eyeconic and have consistently been impressed with their service. The orders are always delivered within the given timeline and arrive in perfect packaging, ensuring the glasses are safe and intact. The style and color of the glasses are exactly as displayed on the website, making online shopping a reliable experience. Additionally, the virtual try-on feature is incredibly convenient and accurate, providing a clear idea of how the glasses will look on your face. Their quality craftsmanship, diverse styles, and customer-centric approach make Eyeconic a trusted choice for eyewear.
From the business
Hundreds of retailers sell eyewear online. But only Eyeconic partners with the VSP doctor network. And that’s just the beginning—we’re constantly evolving the way we buy eyewear online.
Along with seamlessly connecting your eyewear, your insurance coverage and your doctor’s expertise, we offer tons of frames and lenses custom made to fit your eyes. You’ll even have the option for a complimentary frame fitting and adjustment by a VSP doctor’s office. Don’t have a VSP doctor? We’ll connect you to one nearby.
When you shop at Eyeconic, you can trust your eyewear has gone through the proper inspection before it makes it on your face. Offering all the latest advancements in lens technology plus a range of modern styles, we keep fit and comfort at the forefront of our design process. And if you’re a VSP member, you’ll even receive special discounts on Eyeconic products
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members