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Eyeconic Reviews Summary
The company enjoys a generally positive reputation, with many customers praising the ease of the online ordering process, affordability, and effective use of insurance. The virtual try-on feature is particularly appreciated, allowing for a more personalized shopping experience. However, there are notable concerns regarding product accuracy, such as incorrect prescriptions and sizing issues, which have led to frustrations with returns and refunds. Additionally, some customers experience difficulties with the website's navigation and payment process. Overall, while customer satisfaction is high, consistent quality control and improved service efficiency are areas for potential enhancement.
This summary is generated by AI, based on text from customer reviews
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I didn't get my order last year and the reason was buried in an email. Should have gotten a call.
Website is easy to use and customer service was great!
Multiple problems submitting order. Talked w three friendly representatives that attempted to help but they all told me the system had issues and they could only guess. It took me 6 hours to complete the order.
Searching is a bit difficult when I could not specify a width (could only do with a width range but not a specific onew) also cannot search based on the price after insurance. That made the searching experience inefficient
Easy to order with good pricing and convenient shipping to me.
It's really easy to order the contacts that the doctor prescribed.
I love Eyeconic's wide variety of eyewear choices. They have glasses, sunglasses and contacts for everyone!
It was good. I received glasses in a timely manner...
Great selection and easy to use! Way to quickly use benefits you have worked for!
A lot of choices, very affordable and the website is easy to use.
Rimless J. Abboud glasses was misaligned + temples broke. And it was a "fixed" pair.
Great selection of glasses, great discounts and easy eyewear checkout
How do you put multiple beneficiaries on one order so don't have to pay double shipping?
I don't really like this service, but the cost is just ok. The glasses are not really good as an inperson service and on 12/30/24 it took me 4 hours to order and try on glasses for my husband and I. Then, It wanted to charge me $400 as we used our insurance and I still do not know why I couldn't order changing our VSP provider. Not even sure if it'll work yet. I've ordered in the past, but have had to return as the sizes are SOOOO large. I will never order from this site again. So sorry.
Discount … discount…. Discount… prices are too high. Need to find ways to minimize cost
It was fast and easy to log in. All online. Simple insurance login.
Easy to upload prescription, easy to find the contacts you need! Fast and easy is the moral of the story.
It was nice experience but would have liked more options in style.
I purchased lenses online and it worked out great, along with contacts and I have never had a probem.
Great frames with many to choose from. Great discounts for VSP members. Fast and easy to order and upload prescription.
From the business
Hundreds of retailers sell eyewear online. But only Eyeconic partners with the VSP doctor network. And that’s just the beginning—we’re constantly evolving the way we buy eyewear online.
Along with seamlessly connecting your eyewear, your insurance coverage and your doctor’s expertise, we offer tons of frames and lenses custom made to fit your eyes. You’ll even have the option for a complimentary frame fitting and adjustment by a VSP doctor’s office. Don’t have a VSP doctor? We’ll connect you to one nearby.
When you shop at Eyeconic, you can trust your eyewear has gone through the proper inspection before it makes it on your face. Offering all the latest advancements in lens technology plus a range of modern styles, we keep fit and comfort at the forefront of our design process. And if you’re a VSP member, you’ll even receive special discounts on Eyeconic products
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members