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Eyeconic Reviews Summary
The company enjoys a generally positive reputation, with many customers praising the ease of the online ordering process, affordability, and effective use of insurance. The virtual try-on feature is particularly appreciated, allowing for a more personalized shopping experience. However, there are notable concerns regarding product accuracy, such as incorrect prescriptions and sizing issues, which have led to frustrations with returns and refunds. Additionally, some customers experience difficulties with the website's navigation and payment process. Overall, while customer satisfaction is high, consistent quality control and improved service efficiency are areas for potential enhancement.
This summary is generated by AI, based on text from customer reviews
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Mobile website crashes frequently, to the point I had to re-upload prescription doc 6-7 times due to the PD app freezing
They advised me to reply last week to an email that the brand the doctor had approved was okay to order, when I did they cancelled the order. I had to come back on the website and reorder the contacts, then the website wouldn't recognize my password. It has literally taken me an additional 30 minutes to order these contacts bc the website got some type of error. I finally checked out as a guest.
Super easy to use my vision insurance with an array of options to choose from. Shipping is fast and easy.
AWESOME VERY QUICK A-Z PROCESS. From the virtual try on, to the confirmation of prescriptions, integrating the insurance benefits. Everything is seemless.
So convenient and quick to select options! I will keep on shopping here. This is my third frame.
Very easy to use and online incorporation of insurance benefits
I absolutely despise using this website - multiple errors, lots of trouble uploading Rx. I only shop here because my insurance requires it.
My first time ordering glasses online. It went well. I was able to download my prescription from MyEyeDoctor. I did not succeed in trying on glasses online, but I knew what I was looking for. Found the frames and voila! No line bifocals, ultra thin lenses, blue lenses, the works. And it all came together beautifully.
The site is user friendly. The product selection is fantastic.
Be very careful with your insurance benefits and self advocate! I visit my eye doctor around Christmas and so I have to be quick to use my benefits before the year ends, and there can be some trouble with delivery around the holidays. In 2023 my glasses were stolen and I didn't realize till the new year, and when they sent me another pair they used my 2024 benefits so I had to go without contacts for a year. And then this year (2025) I ordered the wrong contacts so they cancelled the order but I had to send an email and then chat with someone on their site to get the benefits refunded so I could order the correct contacts. Susan (forgive me I forget the last initial!) was very sweet and professional and got my benefits reset within 5 minutes of us talking! Susan my name was Sarah M. And you made my day!
The pupillary distance, third-party vendor never did work on my iPad and it took forever for the site to finally load for me to get to check out
I love having emails with offers and take insurance for very nice glasses
I like the variety of glasses but I would like for all the frames to be virtual tryon. That way I have a better idea of the fit. Also, the PD calculator can be tricky and hard at times. Not sure if I did it correctly. I had to do it many many times.
It was great. I received my order in a timely matter and this is the best pair of progressive and transition glasses I have ever had. I get tons of complements on the style as well.
Decent amount of selection, easy to order, good prices on glasses and contacts
Easy to use tools. Good value. Need to have a readily available copy of prescription to download and an idea of glasses size that fits you.
Ordered a good pair of glasses that fit and worked great under insurance.
As good as this time. Easy ordering and website is clear and great discounts.
Pretty easy to navigate. Nice selections. And I love that I can do it while I was sitting in my recliner.
From the business
Hundreds of retailers sell eyewear online. But only Eyeconic partners with the VSP doctor network. And that’s just the beginning—we’re constantly evolving the way we buy eyewear online.
Along with seamlessly connecting your eyewear, your insurance coverage and your doctor’s expertise, we offer tons of frames and lenses custom made to fit your eyes. You’ll even have the option for a complimentary frame fitting and adjustment by a VSP doctor’s office. Don’t have a VSP doctor? We’ll connect you to one nearby.
When you shop at Eyeconic, you can trust your eyewear has gone through the proper inspection before it makes it on your face. Offering all the latest advancements in lens technology plus a range of modern styles, we keep fit and comfort at the forefront of our design process. And if you’re a VSP member, you’ll even receive special discounts on Eyeconic products
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members