Eyeconic

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Was great. No fault of your own, as i work in a construction field that is all does, flying debris. Wish there were better ways to protect glasses from those types of scratches. Once it starts, it doesn't end.

Very informative. Able to shop without confusion, worry or stress. Wonderful selection. Awesome price ranges and discounts. Designer options available. Virtual try on and 3D view. Great online shopping experience.

Everything is organized on website which makes it super easy to use and find what I need. The checkout process is painless and straightforward. Shipping is always in a reasonable time. Links up great with insurance - best way I've ever been able to order my contacts.

Customer service folks have redeemed the company. They are friendly, helpful, and knowledgeable. The website is sub-par at processing orders, and HSA payments. I encountered numerous server errors, problems applying insurance benefits that I have applied previously without issue, and card processing errors that did not fail a year ago, but do fail now.

More frame and lens options would also be nice.

My first order I placed it 3 or 4 weeks ago and it got cancelled but I felt as though there was minimal contact with me, i didn't notice it until it had been a week past when the glasses were supposed to arrive. I needed them pretty badly and I would have ordered again immediately to get them asap. I didn't see an email, no texts, I had to log in and check the order status, which was actually a little weird to find.

It's nice to be able to take advantage of my insurance benefits without having to deal with a salesperson who's trying to get me to purchase more than I need. I appreciate that this online store exists. They only thing that would make it better is if I could figure out how to use the same account for two people on the same insurance. Can't figure it out.

Good experience, overall. The first order had a bug with the website where my insurance was removed charging me more than what was displayed at checkout which is really bad and should be fixed. I called and had that order cancelled with no problems.

The virtual try-on feature is really helpful. I find it much easier than looking in a mirror at the store and trying to see if a frame looks flattering. The process was straightforward and dare I say... even kinda fun!

My first pair of glasses I maintained properly and within 3 months the lenses were wrecked a coating was peeling off. I did send them back and they replaced them for free. I am still waiting to see if it happens to the new pair. I am ordering this pair hoping these coatings don't peel off again.

I love being able to easily view different pricing with insurance and extras in order to get the best deal possible. The experience is so simple that my youngest son was able to complete his order without assistance.

There were several fields (including the rx exp date) with no labels, making it impossible to know what to put in them until errors popsed up.

The link on checkout to add a new credit card was also not functional. I had to go to my account and remove expired cards before I could check out.

Buying through eyeconic makes it not worth even opting in for eye coverage insurance. It is more expensive than if I ordered through Walgreens and I can at least use coupon codes with other retailers.

I almost bought my contacts from somewhere else just because my VSP Vision insurance would not apply unless I added the item at checkout, removed my insurance, and reapply it again. Please tell your developers to fix this. Thank you.