• Eyecandys

Eyecandys

Overview

Eyecandys has a rating of 3.43 stars from 177 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Eyecandys most frequently mention contact lenses, customer service, and free shipping. Eyecandys ranks 16th among Contact Lenses sites.

  • Service
    46
  • Value
    46
  • Shipping
    32
  • Returns
    29
  • Quality
    35

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
5
24
See all photos

What reviewers want you to know

Positive highlights

  • I'd recommend Eye Candy to anyone looking for coloured contact lenses.

Critical highlights

  • I never received them... they won't refund my money... terrible customer service!
How would you rate Eyecandys?
Top Positive Review

“Wasted almost 100 bucks on their horrible Toric lenses”

Kelly T.
7/17/22

The good reviews on their site convinced me to get their Toric coloured lenses. When I wore it, my vision is blur. Nothing close to normal Toric lenses that I'm wearing. Furthermore, my right eye got infected and was sore for a few days. I tried to write a bad review on their site but it was never approved (this is why they only get good reviews). So I wasted almost $100 in my own currency for the $#*!ty lenses.

Top Critical Review

“SCAM ORDER DIDNT ARRIVE NO REFUND”

Claudia C.
11/15/23

The order didn't arrive - they claimed that they got the package back (but I never even received a sending reference) and want me to pay more money for th3 lenses plus again the Post fee. Plus they don't answer my Emails. $#*!ing SCAM!

Reviews (177)

Rating

Timeframe

Other

Reviews that mention popular keywords

contact lenses (24) customer service (39)
Thumbnail of user claudiac726
1 review
1 helpful vote
November 15th, 2023

The order didn't arrive - they claimed that they got the package back (but I never even received a sending reference) and want me to pay more money for th3 lenses plus again the Post fee. Plus they don't answer my Emails. $#*!ing SCAM!

Thumbnail of user lizd207
1 review
4 helpful votes
August 16th, 2022
Verified purchase

DO NOT trust them with your money. I purchased $80 worth of lenses that were listed for sale, when they were not. I was SCAMMED. Last month, Jessica told me they'd refunded the money and I still have not received it. I have emailed them three times with no response, just like another reviewer on here. Other reviews make this place seem friendly and trustworthy, but if there is a problem with your sale that requires a refund, Eyecandys will not help you.

Tip for consumers:
Don't expect a refund, even if they offer one. Take store credit instead.

Products used:
None; they never sent me anything.

Service
Value
Thumbnail of user mariai960
1 review
0 helpful votes
October 9th, 2023

I ordered 60€ worth of lenses and payed for express delivery. It has been 10 days and they have not even been sent yet. I emailed them multiple times throughout the day, with absolutely no answer. I want a refund, but as this is legitimate theft and scam I don't think I will receive my money back. Will report

Thumbnail of user kellyt913
1 review
3 helpful votes
July 17th, 2022
Verified purchase

The good reviews on their site convinced me to get their Toric coloured lenses. When I wore it, my vision is blur. Nothing close to normal Toric lenses that I'm wearing. Furthermore, my right eye got infected and was sore for a few days. I tried to write a bad review on their site but it was never approved (this is why they only get good reviews). So I wasted almost $100 in my own currency for the $#*!ty lenses.

Products used:
Contact lenses

Service
Value
Shipping
Returns
Quality
Thumbnail of user colleena170
1 review
2 helpful votes
November 25th, 2022

I love this site. I've ordered from eye candy's quite a few times. They have a huge variety of brands. I've been happy every single order. One thing though, the shipping. The cheapest one 7-10 working days, more like 15 or 20. The crazy expensive option that's like 20$, fast. Always get it early, in few days.

Tip for consumers:
Pay for the expensive shipping. Unless your not in a hurry to receive.

Products used:
Pink label I've ordered a lot. But I order whatever brand has color I like. Never had Any issues. Love everything I've ever gotten.

Service
Value
Shipping
Returns
Quality
Thumbnail of user norap107
1 review
2 helpful votes
September 5th, 2023

I ordered several contacts. I'm a repeat customer. No response until I reached out saying I'm filing a claim. Instead of sending remaining order. They are saying full refund, but nothing. Now it's not showing on the venue I ordered on I'm filing a claim with PayPal & my bank. Be careful sending money for a product that won't deliver.

Tip for consumers:
Never received refund, never received product at this date and time.

Service
Value
Shipping
Returns
Quality
Thumbnail of user lulumenendez1973
1 review
0 helpful votes
October 20th, 2023

Poor customer service. I sent multiple emails, no answers. Took more than 1 month for me to receive the order.

Thumbnail of user juliea1074
1 review
3 helpful votes
November 18th, 2022
Verified purchase

I ordered around $90 worth of contacts and all of them were super dry and uncomfortable (even the clear contact ones I got)… I would have been fine with that but the owner will deliberately HIDE any negative reviews that isn't five stars. It's DISHONEST AF and had I known that I would have never brought from this place in the beginning. THE OWNER WILL STOP RESPONDING IF YOU WRITE ANYTHING OTHER THAN A COMPLIMENT. WORST CUSTOMER SERVICE EVER.

Service
Value
Shipping
Returns
Quality
Thumbnail of user baileyb165
2 reviews
1 helpful vote
October 19th, 2022
Verified purchase

I ordered 6 pairs of prescription colored contacts from this site on Sept 23,2022. I got it on Oct 6,2022. So not too bad of a wait time. I have ordered from another Korean contacts website before and the shipping time I think is about the same.

What I like about the contacts I ordered is the the packaging-very careful packaging, each pair came with free contact lens holders (the other Korean contacts website I had ordered from did not come with extra contact lens holders) Each lens was wrapped neatly in a bubble wrap, it came with instructions on how to place them in your eyes, how to care for your lens, etc.

The colors that they offer is very unique and special. I loved all the colors I ordered-I ordered blue, grey, olive, hazel and toffee brown. They look very realistic and show up over my dark brown eyes.

I did contact customer service after about 5 days of ordering from them. I wanted to know when they were going to ship my order out. They responded in less than 5 hrs. They gave me a tracking number and it showed that they had apparently already shipped it out but for some reason I didn't get an email or maybe it got sent to my spam (idk)

I plan to order from them again. For those who are on the fence; I would recommend them. I had a great experience with them. P.S. If you are a USA customer-you need to submit a copy of your current contact subscription (this is pretty standard practice.) I hope this review helps

Products used:
color contact lens

Service
Value
Shipping
Returns
Quality
Thumbnail of user sarahs3728
1 review
2 helpful votes
February 10th, 2023

I ordered three pairs of contacts, two were great but one was very dry and uncomfortable. I posted an honest review for each. Now, I see that my negative review is gone (haven't checked if my positive reviews are gone) and also my account has been DELETED. I can't log in or reset my password, the account no longer exists. This company is so shady.

Service
Value
Shipping
Returns
Quality
Thumbnail of user alainec1
1 review
21 helpful votes
June 5th, 2020

I'm very satisfied and surprised to have gotten my order in a week despite all that is going on. I ordered a lens I couldn't find on their site from Honey Color and the tracking hasn't even updated, by comparison. Inside my package I received a free pair of sample lenses they were kind enough to match to my high prescription! The products were as described and comfortable to wear.

Thumbnail of user al383
1 review
2 helpful votes
September 17th, 2021

Do not use this website! The customer service is absolutely awful. I did not receive half of my order and it has been over 3 months. They refuse to give me a refund or store credit as they are "not responsible for any misdelivery". They also said if they receive the package back they will refund me minus the shipping cost. How is my pacakge getting lost for months my issue as a customer? How about you treat your customer right and provide basic compensation that any other company would.

Thumbnail of user larrisac
3 reviews
1 helpful vote
July 24th, 2021

Satisfied of the service provided. I kept inquiring with their team regarding my order and they always respond. I was assured that my order will reach, which it did. Great job!

Thumbnail of user pearlc224
1 review
2 helpful votes
September 18th, 2022
Verified purchase

I've ordered from this website many times over the years, usually for yearly lens. There were times where shipping took a lot longer than what was originally listed, and Jessica (customer service) wasn't that helpful. I've had a rare time where my lens showed up earlier than expected, so I think it just all depends on which warehouse your specific lens are coming from (Hong Kong, Korea, or the US). Most recently, I deviated from the typical GEO Medical brand that I get and decided to give another brand a try. Unfortunately, one of the lens came scratched/ripped, and I didn't know until it was in my eye and causing pain. I reached out to customer service, and Jessica told me she would send a replacement for that one lens. The replacement arrived a few days later, and this time, it was kind of loose in the eye. I've never had this issue before, and I didn't want to go through the trouble of asking for a replacement for the replacement, so I let it go and couldn't wear the contacts. I'm now ordering my usual GEO brand again, but in a new color this time, so fingers crossed that it works out fine. My only complaint this time is that they used to charge a few bucks for shipping that took 2-3 weeks, and now they only allowed me one shipping option by DHL Express for $25-34, which still took 2+ weeks. I've never been charged this much for shipping before in the past, so I'm not sure what's going on there. All in all, I'd say give them a try if you do your own research and rely on reviews. Try new brands or lens with little to no reviews at your own risk.

Thumbnail of user lisaf1313
4 reviews
5 helpful votes
April 29th, 2021

If you're like me who doesn't want to go out and just shop online, I'd higly recommend this store. Ordering from their collection of colorful and cute lenses is easy. Check out was smooth and safe (since they are using paypal 3rd party payment site). Delivery was normal, assuming you want to go the free shipping route like me lol.

Service
Value
Thumbnail of user isabeld68
2 reviews
1 helpful vote
December 31st, 2021

I bought some contacts. I was debating, and I finally decided I would try them. I asked about return policy. She said it's 30 days. No thats not true. Also if you are ordering, you have to make sure you order two. Apparently they do not sell you the pair as one. Very unhappy!

Tip for consumers:
That they were refundable, like it says on their website. Also explain on the website, that you will need two to get the pair. If not you will be with just one contact.

Products used:
Contacts

Service
Value
Returns
Quality
Thumbnail of user tyanus
1 review
0 helpful votes
January 5th, 2024

I ordered over 180 usd worth of contacts, a friend recommended the site to me. I ordered early october 2023, waited for over a month for my products to arrive because they said it could arrive in multiple boxes and take long. But only one came. When I emailed, all they did was send a tracking link, which only showed the one item. I already knew about it so I asked about my other items, still they couldn't help so I asked for a refund. They didn't bother to reply. Luckily I paid through paypal, reported it to paypal mid December and they were able to sort it out for me, but the refund came early January 2024.

Tip for consumers:
I did end up receiving a refund for the items that did not arrive, but this was through paypal, I am not sure how it would go through the site itself.

Products used:
one pair of clear contacts

Thumbnail of user paulinef63
1 review
2 helpful votes
March 24th, 2021
Verified purchase

Received the toric lens and never encountered in life that the lenses very bad quality. My eyes hurt badly and the vision is blur. This is obviously the prescriptions are wrongly given. The seller doesn't want to hold responsibility on this. Once I placed order, I'm not able to login to their website at all (even tried resetting password and email doesn't exist?!). Please be aware not to buy here! You won't know where they source their contact lenses. I couldn't even wear and USD54 just burn like that. Regret buying from this website.

Service
Value
Shipping
Quality
Thumbnail of user jko
1 review
1 helpful vote
November 1st, 2020

I ordered the wrong shade of blue by mistake (first time to order from their site, I ordered a blue shade that looks lighter than what I usually wear) but I was afraid it would take too long to get a return or refund. Judging from the reviews here, will definitely get in touch with customer support next time since everyone says they respond quickly. I actually like the lighter blue shade now that I've worn them for a few days.

Thumbnail of user mega21
1 review
5 helpful votes
June 10th, 2020

I placed my order on March 24th and still haven't received my lenses as of June 10th. I have had some contact with their customer service and their initial response was that once the package is shipped it is out of their hands if it actually arrives to me. The package appeared lost and they said they'd send a replacement, but they've stopped replying to me. I'm disappointed. I was very patient because I expected some delays due to COVID19, but now that they've stopped replying I worry it is all a scam.

Thumbnail of user caridadmv
4 reviews
12 helpful votes
May 8th, 2017

Eyecandy's sells some solid, quality contact lenses, though it took quite the runaround to get them. The original ones I ordered were out of stock, so I agreed to switch to another product they recommended which again turned out to be out of stock. Their reason they gave was that their "stock fluctuates everyday." It took a few emails of back and forth to find other contacts I wanted but they didn't charge me the price differential as a courtesy so that was nice.

Service
Value
Shipping
Returns
Quality
Thumbnail of user sophiac54
1 review
17 helpful votes
October 9th, 2019

First time buyer from them to replace my expired Geo Tri Color contacts. Shipping time was reasonable. HOWEVER, after opening the shipping package, I realized the colors of the replacement I bought from eye candy (see attached picture)
1. Colors are much fainter.
2. Slight pattern difference ( less detailed)
Not sure why they got really high rating. But these r fake. Even with the authentication sticker, which is easy to purchase / make.
When email their team, they did reply, but kept redirecting my inquiries and saying they r real. Even after I sent them picture of proof. Had to do a charge back on them. DONT BUY FROM THEM. Try another company and u will c the color difference.
Source: have been Geo Tri Color customer for past 4-5years.

Thumbnail of user carolb165
1 review
2 helpful votes
April 28th, 2017

I like how they have free trackable shipping but the truth is that it did take a while (3 weeks) for the order to reach Canada. Product quality is okay.

Service
Value
Shipping
Returns
Quality
Thumbnail of user paulm1811
1 review
12 helpful votes
June 7th, 2020

If you need a rat hole to throw your money in this is it. 40 days out and still no product received. No response on getting a refund.

Thumbnail of user arianned2
1 review
4 helpful votes
October 13th, 2020

After waiting patiently for my delivery (the courier took a bit long), I excitedly did an unboxing of my favorite contact lenses, Eye Candy! My new unboxing video will be up on my IG so that everyone else can see how carefully they pack my order, which is very important for something like contact lenses. I love Eye Candy for the extra care they give and that's why I always order my contacts here!

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From the business

Enlarge Your Eyes with our Huge Selection of Circle Lenses & Colored Contact Lenses. Shop Low Prices, FREE SHIPPING. Backed by 100% Authenticity Guarantee.

Company Representative

Thumbnail of user chloec7
J W.
Customer Support
Typically does not respond to reviews

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3.4
177 reviews
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