This is my second time I order from Eyecandy. The first time went fine, no problem.
I ordered my circle lenses on Monday and it was on the promotion of buying 2 get 1 free No. 7 lense. Which I was pretty excited for in the beginning. But let me break down how the website currently works.
They just updated their page so old customers have to create a new account. I don't remember much what the old page is like since this is my 2nd time visiting their site (I purchased my on other sites so there was no need to stick with only this). What one thing I like about the update is you can upload your prescriptions and according to their page, the staff will examine and contacts your doctor so you can get the exact lenses. I read thoroughly about that update (it's on their site). So I uploaded my photo. Thinking that maybe all I have to do is add the lenses to the cart without selecting the prescriptions like before. Maybe they will charge more? IDK, but I was fine. But guess what? NOTHING CHANGE. You still have to select your level and all, and it was not customized to your eyes whatsoever. And I don't even know where to check that "part", my photo, anywhere on the "My Account" page. Like the only time, you'll see such option is when you create an account. Anyway, it doesn't matter since I have never seen a site that really customized to your prescriptions except for the real in-store ones. So I moved on from that confusion and frustration.
The process. Oh wow. I have never spent nearly 2 hours of just ordering 2 pairs of lenses. In each type of lenses, there are 2 lenses for a pair. Make sense right? So you only have to have a quantity of 1 to get that lens. Well, at least that how it works on other sites. But every time I viewed my cart it said that I'm having an odd quantity and only half a pair! Like WTF? So I increased my quantity, but I don't want to double purchase because the money did go double, I click on the description again, and there it is "1 pair/2 lenses." Anyway, I ended up order 1 quantity because that is what I did back then. So I qualify for the free pair. Yay. And the money is in HKD. I don't even know what to say about this. Why do you have to site in English and convert to USD at pricing list but when check out in HKD?!?! So I have to Google my total. More work.
Since I need the lenses in 2 weeks I decided for the expedited fast shipping (4-6 days) in which you have to pay another $20 dollars or so. Check out and they transferred you to a payment page, similar to Paypal, and it looks pretty secured. So that I like. When I finalized my payment. Guess what happen? NOTHING HAPPEN that's what. There was no payment confirmation email, no tracking number. Nothing. So I start to freak out and looking for the "Ask Desk." They say that the tracking number email will be sent within 1-2 days. I'm like "ok..." So I waited until the next day afternoon. I still haven't received any email from them. But you know what the funny thing is? My bank is "processing" SWEETY MAGIC HONGKONG $79.61 (yes, it was the correct total). I'm like "WTF?!" So I emailed them asking what the $#*! is happening, "will send back a reply within 48 hours." Oh and I forgot to mention that's on my account page, there was no order placement/history. Yeah. Like how the $#*! you charged me and I can't even see my order.
I spend the whole afternoon reading reviews about this site. And I come to a conclusion. I will call my bank, stop this processing.
The moral of the story is, before you make an online purchase from a new or not-so-common website, please read the reviews first. It was a wake-up call for me.
So bye EYECANDY or SWEETY MAGIC! It has been a greate one-time purchase from you.

As you already know, Eyecandys is a fraud company and shall not get away with this. I do not want anymore victims. Please help me report them by filling out this form:

https://www.ftccomplaintassistant.gov

I made a recent purchase back in September, and I never recieved my order this time; so, I WILL NEVER RECOMEND OR PURCHASE FROM THEM AGAIN!