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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
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I have been ordering glasses from them for a couple years now and love the quality, prices and designs they have, it is a great deal all around.
Amazing selection, simple checkout, affordable prices. I recommend this site to any and everyone when they talk about glasses
I have progressive lens and have never had a problem with them ordering online.
Ha sido muy buena y sobre todo consigo mis lentes muy económicos
Good. You don't remember me. That's a problem. I had to log in twice. You spam me a lot yet can't remember me when I return to place a new order. I'm thinking about going to a competitor. Your prices have become way too high.
Make it easier to find larger frames for your regular men's eyeglasses.
Had a good experience with first order so I chose to order again.
I bought 2 pairs, they were exact and both broke in the same spot.
Great way to have several glasses to match with outfits. Love them.
Excellent and good quality glasses. Also speedy turn around time.
I needed some sunglasses and they had a decent selection available and reasonable prices. I like being able to try on the frames remotely. The turnaround time for receipt in the mail was about 2 weeks.
I got 2 pair, like them both EXCEPT the wire frame pair arrived with the nose piece crooked on 1 side. So bad that it made them sit u even on my nose. They will have to be bent before I can wear them
I've tried so many other companies for my glasses and ALWAYS have issues. Saving $5-10 just isn't worth it. Buy with confidence that when you put your new glasses on for the first time; they will be correct (assuming your prescription is correct).
I was in dire need of glasses and was a bit overwhelmed by other websites. This one was had an ease of use that was self explanatory.
Approaching a dozen or so pairs at this point and keep coming back! If I did needed customer service, it was always quick and pleasant. I always get compliments, love my frames and the lens options are great! Occasionally I run into issues with polarized sunglasses not being compatible to my (honestly mild) prescription with an astigmatism. Other than that, it's been awesome!
Nice glasses for the price that why i came back my husband like them
QUICK Shipping! Perfect Product. Happy as can be. Thank You
Best experience yet. Easy at ordering and cheaper than getting them at the eye dr.
I know they are inexpensive that's the whole point, but really cheap feeling
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Answer: I received two pairs very quickly but was very disappointed when i put them on only to find out the prescription was completely wrong. There are no refund or exchange directions in your website or with the packaging, so I did not know the number to call. Please get in touch with me asap about exchanging the glasses for ones with the correct lenses. Thank you very much. My name is Ellen Mazzeo Larkfield road East norport, ny Phone: 917-763-0092 I the glasses came without any paperwork and I do not have the order number that was originally used on both pairs. I bought them within this past month or so. (This is after returning a pair that I sent back for the same problem(. Please call me or email me so I can figure out how to correct this error. Or please send me your customer service phone number that I can talk to someone live. Thank you. Emazzeo