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EyebuydirectReviews 14,603

4.6

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From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,575
value
5,188
shipping
5,188
returns
131
quality
5,291
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Rhode Island
1 review
0 helpful votes
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Great Quality and prices
April 14, 2025

I have been ordering glasses from them for a couple years now and love the quality, prices and designs they have, it is a great deal all around.

Date of experience: April 4, 2022
Florida
1 review
0 helpful votes
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Best place to get glasses
April 14, 2025

Amazing selection, simple checkout, affordable prices. I recommend this site to any and everyone when they talk about glasses

Date of experience: April 4, 2025
Washington
1 review
0 helpful votes
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Easy and quick service
April 14, 2025

I have progressive lens and have never had a problem with them ordering online.

Date of experience: April 4, 2025
Puerto Rico
1 review
0 helpful votes
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Exelente
April 14, 2025

Ha sido muy buena y sobre todo consigo mis lentes muy económicos

Date of experience: April 4, 2025
California
8 reviews
4 helpful votes
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Remember Your Customers
April 14, 2025
Updated review

Good. You don't remember me. That's a problem. I had to log in twice. You spam me a lot yet can't remember me when I return to place a new order. I'm thinking about going to a competitor. Your prices have become way too high.

Date of experience: June 15, 2024

Make it easier to find larger frames for your regular...
October 22, 2020
Previous review

Make it easier to find larger frames for your regular men's eyeglasses.

Date of experience: October 22, 2020
Hawaii
1 review
0 helpful votes
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Very reasonable pricing options!
April 14, 2025

Had a good experience with first order so I chose to order again.

Date of experience: April 4, 2025
New York
1 review
0 helpful votes
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I bought 2 pairs, they were exact and both broke in the same spot.

Date of experience: February 1, 2025
Tennessee
1 review
0 helpful votes
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Love there glasses
April 14, 2025

Great way to have several glasses to match with outfits. Love them.

Date of experience: January 12, 2023
South Carolina
1 review
0 helpful votes
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Excellent
April 14, 2025

Excellent and good quality glasses. Also speedy turn around time.

Date of experience: April 4, 2025
Arizona
1 review
0 helpful votes
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Just What I Wanted
April 14, 2025

I needed some sunglasses and they had a decent selection available and reasonable prices. I like being able to try on the frames remotely. The turnaround time for receipt in the mail was about 2 weeks.

Date of experience: April 4, 2025
Michigan
1 review
0 helpful votes
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Great price for glasses
April 14, 2025

I got 2 pair, like them both EXCEPT the wire frame pair arrived with the nose piece crooked on 1 side. So bad that it made them sit u even on my nose. They will have to be bent before I can wear them

Date of experience: April 4, 2025
Georgia
1 review
0 helpful votes
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Good deal
April 14, 2025

Customer service was fantastic, took care of my error quickly

Date of experience: June 21, 2024
Georgia
1 review
0 helpful votes
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This company doesn't suck
April 14, 2025

I've tried so many other companies for my glasses and ALWAYS have issues. Saving $5-10 just isn't worth it. Buy with confidence that when you put your new glasses on for the first time; they will be correct (assuming your prescription is correct).

Date of experience: March 3, 2025
Massachusetts
1 review
0 helpful votes
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Easy, fast quality product.
April 14, 2025

I was in dire need of glasses and was a bit overwhelmed by other websites. This one was had an ease of use that was self explanatory.

Date of experience: November 15, 2024
Illinois
1 review
0 helpful votes
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Keep coming back
April 13, 2025

Approaching a dozen or so pairs at this point and keep coming back! If I did needed customer service, it was always quick and pleasant. I always get compliments, love my frames and the lens options are great! Occasionally I run into issues with polarized sunglasses not being compatible to my (honestly mild) prescription with an astigmatism. Other than that, it's been awesome!

Date of experience: April 3, 2025
Illinois
1 review
0 helpful votes
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Happy
April 13, 2025

Nice glasses for the price that why i came back my husband like them

Date of experience: April 3, 2025
Colorado
1 review
0 helpful votes
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Thank You!
April 13, 2025

QUICK Shipping! Perfect Product. Happy as can be. Thank You

Date of experience: January 1, 2020
South Carolina
1 review
0 helpful votes
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New glasses
April 13, 2025

Best experience yet. Easy at ordering and cheaper than getting them at the eye dr.

Date of experience: April 3, 2025
Texas
1 review
0 helpful votes
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Kind of cheap
April 13, 2025

I know they are inexpensive that's the whole point, but really cheap feeling

Date of experience: April 3, 2025
New York
3 reviews
2 helpful votes
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My Go-To
April 13, 2025

Always a great experience and a great variety! My first choice for glasses.

Date of experience: April 3, 2025