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EyebuydirectReviews 14,603

4.6

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From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,575
value
5,188
shipping
5,188
returns
131
quality
5,291
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Georgia
1 review
0 helpful votes
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Excellent Customer Service
April 18, 2025

I have bought many glasses from this website and have never had any issues. They allow you to make returns, which I really appreciate.

Date of experience: February 1, 2025
New York
1 review
0 helpful votes
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Easy!
April 17, 2025

So easy to browse and pick a pair. I love that they save your prescription.

Date of experience: April 7, 2025
Texas
1 review
0 helpful votes
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Lenses
April 17, 2025

Lenses scratched easily. That's it. Really that's it………..

Date of experience: April 7, 2025
New Mexico
1 review
0 helpful votes
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Convenient, fair pricing; Great Value
April 17, 2025
Updated review

Easy process, fair pricing and quick delivery. Discount code really helped with my overall savings.

Date of experience: April 7, 2025

Easy, quick, price
March 27, 2025
Previous review

Easy, quick, price

Date of experience: March 17, 2025
Texas
1 review
0 helpful votes
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Great glasses at a great price
April 17, 2025

I have purchased 2 pair of prescription reading glasses Ann 2 pair of distance glasses. This order is for 2 pair of prescription sun glasses!

Date of experience: April 7, 2025
Massachusetts
1 review
0 helpful votes
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N/a
April 17, 2025

Service has always been standard and straight forward. No complaints here other than that I am impatient and want the glasses tomorrow.

Date of experience: April 7, 2025
New York
1 review
0 helpful votes
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Excellent
April 17, 2025

Great service and kind representative contact over phone thank you

Date of experience: April 7, 2002
Oklahoma
1 review
0 helpful votes
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I have purchased over 25 pairs from Eyebuydirect and have never been dissatisfied!

Date of experience: April 7, 2025
California
1 review
0 helpful votes
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More need improvement
April 16, 2025

Need more flexibility I mean need more style if customer filtering for price range etc etc

Date of experience: April 6, 2025
Iowa
1 review
0 helpful votes
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Convenient and great selection
April 16, 2025

Convenient and great selection. Easy process and user friendly

Date of experience: April 6, 2025
Florida
2 reviews
0 helpful votes
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Beautiful fourth pair!
April 16, 2025

I love the variety Eyebuydirect offers. Easy to navigate the website and speedy delivery.

Date of experience: March 12, 2025
Texas
1 review
0 helpful votes
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Prescription eyeglasses
April 16, 2025
Updated review

Ordered progressive prescription eyeglasses. Received eyeglasses and they fit well, look good, good quality and are light weight.

Date of experience: April 6, 2025

Some problems with virtual try on
March 25, 2025
Previous review

Some problems with virtual try on

Date of experience: March 15, 2025
New Jersey
1 review
0 helpful votes
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Very responsive customer service
April 16, 2025

Had an issue where my glasses couldn't be made rimless due to the prescription. Though it took a while the customer service was very nice and we ended up resolving the issue.

Date of experience: October 1, 2024
Tennessee
1 review
0 helpful votes
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I've paid hundreds more for glasses. My Eyebuy Direct "spare pair" are the best I've ever owned. I've never liked my progressive lenses before this pair. I can actually see near, intermediate, and far. And the frames are sturdy and comfortable. I will not hesitate to make Eyebuy Direct my new go to for glasses and sunglasses.

Date of experience: April 6, 2025
Connecticut
1 review
0 helpful votes
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Name Brand
April 16, 2025

Easy to navigate site, great selection, The newest lens selection.

Date of experience: April 6, 2025
Maine
1 review
0 helpful votes
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:)
April 16, 2025

Thanks but no thanks this party is bull$#*! really we should not have to fill this out

Date of experience: August 16, 2023
Texas
1 review
0 helpful votes
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Love Eyebuy Direct
April 16, 2025

I love Eyebuy Durect. I just wish they had an overnight or 2 day option to get the things faster.

Date of experience: April 6, 2025
Virginia
1 review
0 helpful votes
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Great service and product!
April 16, 2025

Glasses are inexpensive and work great. My mother broke hers the day after she got them and they shipped a replacement pair.

Date of experience: April 6, 2025
Georgia
1 review
0 helpful votes
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Super service
April 16, 2025
Updated review

Great products in frames and lens options, super service, very prompt

Date of experience: April 6, 2025

Easy to use
March 22, 2025
Previous review

Easy to use, choose, and buy glasses with many choices. Great site.

Date of experience: March 12, 2025
Washington
1 review
0 helpful votes
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Best way to buy glasses
April 16, 2025

Fast service, great products, excellent prices. Will recommend to others.

Date of experience: April 6, 2025