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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
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I have bought many glasses from this website and have never had any issues. They allow you to make returns, which I really appreciate.
Lenses scratched easily. That's it. Really that's it………..
Easy process, fair pricing and quick delivery. Discount code really helped with my overall savings.
I have purchased 2 pair of prescription reading glasses Ann 2 pair of distance glasses. This order is for 2 pair of prescription sun glasses!
Service has always been standard and straight forward. No complaints here other than that I am impatient and want the glasses tomorrow.
I have purchased over 25 pairs from Eyebuydirect and have never been dissatisfied!
Need more flexibility I mean need more style if customer filtering for price range etc etc
Convenient and great selection. Easy process and user friendly
I love the variety Eyebuydirect offers. Easy to navigate the website and speedy delivery.
Ordered progressive prescription eyeglasses. Received eyeglasses and they fit well, look good, good quality and are light weight.
Had an issue where my glasses couldn't be made rimless due to the prescription. Though it took a while the customer service was very nice and we ended up resolving the issue.
I've paid hundreds more for glasses. My Eyebuy Direct "spare pair" are the best I've ever owned. I've never liked my progressive lenses before this pair. I can actually see near, intermediate, and far. And the frames are sturdy and comfortable. I will not hesitate to make Eyebuy Direct my new go to for glasses and sunglasses.
Easy to navigate site, great selection, The newest lens selection.
I love Eyebuy Durect. I just wish they had an overnight or 2 day option to get the things faster.
Glasses are inexpensive and work great. My mother broke hers the day after she got them and they shipped a replacement pair.
Great products in frames and lens options, super service, very prompt
Easy to use, choose, and buy glasses with many choices. Great site.
Fast service, great products, excellent prices. Will recommend to others.
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Answer: I received two pairs very quickly but was very disappointed when i put them on only to find out the prescription was completely wrong. There are no refund or exchange directions in your website or with the packaging, so I did not know the number to call. Please get in touch with me asap about exchanging the glasses for ones with the correct lenses. Thank you very much. My name is Ellen Mazzeo Larkfield road East norport, ny Phone: 917-763-0092 I the glasses came without any paperwork and I do not have the order number that was originally used on both pairs. I bought them within this past month or so. (This is after returning a pair that I sent back for the same problem(. Please call me or email me so I can figure out how to correct this error. Or please send me your customer service phone number that I can talk to someone live. Thank you. Emazzeo