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EyebuydirectReviews 14,603

4.6

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From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,575
value
5,188
shipping
5,188
returns
131
quality
5,291
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North Carolina
1 review
0 helpful votes
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Happy with EyeBuyDirect
April 19, 2025

Great prices, quality glasses, have used this company for the last few pairs of eyeglasses.

Date of experience: April 9, 2025
Oregon
1 review
0 helpful votes
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Glasses are great
April 19, 2025

This was easy and affordable. The shipping was fast and the glasses arrived safely. The prescription feels accurate and my glasses are awesome.

Date of experience: April 9, 2025
Wisconsin
1 review
0 helpful votes
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Easy
April 19, 2025

Glasses came exactly as described. The price is unbeatable! I buy all my duaghters glasses here.

Date of experience: April 9, 2025
Texas
1 review
0 helpful votes
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First time experience
April 19, 2025

Great quality vision is perfect love the affordable prices

Date of experience: April 9, 2025
India
1 review
0 helpful votes
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Fantastic first experience!
April 19, 2025

This is my first time ordering and it was fantastic. Love the glasses, love the price, and customer service was kind and efficient in resolving an exchange. Will DEFINITELY use again!

Date of experience: April 9, 2025
Georgia
1 review
0 helpful votes
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I've ordered at least 10 pair of glasses from EBD in the last 5 years. I love them! So many promotions and deals, it gives me the confidence to order options. I love this because I can swap out for style but also to give variety on where they hit my nose bridge.

Date of experience: April 9, 2025
New York
1 review
0 helpful votes
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Great experience
April 19, 2025

My prescription sunglasses were exactly what u was hoping for and they were delivered quickly (approximately 1 week).

Date of experience: April 9, 2025
Nebraska
1 review
0 helpful votes
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The last time I ordered, the website says 7-14 days to receive. It took double the time.

Date of experience: May 7, 2024
West Virginia
3 reviews
0 helpful votes
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Love the sales
April 19, 2025
Updated review

Great glasses! Good quality! I love the styles. I always get great glasses

Date of experience: April 9, 2025

Great price!
November 18, 2024
Previous review

Always helpful and great quality. It's hard for me to wait the full time for production. I get so excited!

Date of experience: November 8, 2024
California
2 reviews
4 helpful votes
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Frames break very easily and the shipping takes too long unfortunately. God forbid you break your glasses..

Date of experience: August 28, 2024
Michigan
1 review
0 helpful votes
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Each pair of glasses I've gotten have been great quality and lasted a long time. There are so many fun, unique pairs and I always get compliments! And the user interface is great and makes ordering so easy.

Date of experience: April 8, 2025
Georgia
1 review
0 helpful votes
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Cheap Has Two Meanings
April 18, 2025

The speed of delivery is great and the price is cheap, but the quality of the frames were also very cheaply made. They broke after 1 week and were unable to be repaired. What a shame.

Date of experience: February 18, 2024
Wisconsin
1 review
0 helpful votes
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Love My Glasses
April 18, 2025

Every time I get a pair of glasses from you guys they're always perfect. I think I have seven pairs and have never had an issue once.

Date of experience: April 8, 2025
New York
1 review
0 helpful votes
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This will be my third order of prescription glasses, first one is excellent for around the house (medium), the second one I went with small with transition but I think it's too small for my (round) face so my third is a medium with transition.

Date of experience: April 8, 2025
Texas
1 review
0 helpful votes
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Good glasses Cheap
April 18, 2025

I hate filling out reviews, let me just give you a rating please. This is a protest against me having to write a review.

Anyway, the glasses came fast and have been of high quality. I just bought three pairs (one for me, two for my wife) that altogether are cheaper than it would have cost for a single pair from my optometrist (even with my vision insurance).

Date of experience: August 9, 2024
Oregon
1 review
0 helpful votes
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I have utilized EBD for years. The cost of frames has gone up and I could not find a lower gradient for my bifocals. I have the gradient on my other glasses that are bifocals. I don't like total dark for outside. The lens coupon helped.

Date of experience: April 8, 2025
Massachusetts
3 reviews
0 helpful votes
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Amazing deals for great glasses
April 18, 2025
Updated review

Easy to, order, great deals, best prices. Easy returns. Lots of glasses to choose from.

Date of experience: April 8, 2025

Love all the styles and lens options
November 17, 2023
Previous review

Love all the styles and lens options. Easy to use website.

Date of experience: November 17, 2023
Texas
1 review
0 helpful votes
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. lllllllllll
April 18, 2025

It was wonderful we really liked the glasses a lot and hope to continue shopping here

Date of experience: April 8, 2025
Colorado
1 review
0 helpful votes
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Always easy
April 18, 2025

Website is simple and easy. Will continue to return. Thank you

Date of experience: April 8, 2025
Texas
1 review
0 helpful votes
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Great value. Easy order process.
April 18, 2025

The glasses on this site are affordable and ordering process is simple.

Date of experience: April 8, 2025