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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
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Great prices, quality glasses, have used this company for the last few pairs of eyeglasses.
This was easy and affordable. The shipping was fast and the glasses arrived safely. The prescription feels accurate and my glasses are awesome.
Glasses came exactly as described. The price is unbeatable! I buy all my duaghters glasses here.
This is my first time ordering and it was fantastic. Love the glasses, love the price, and customer service was kind and efficient in resolving an exchange. Will DEFINITELY use again!
I've ordered at least 10 pair of glasses from EBD in the last 5 years. I love them! So many promotions and deals, it gives me the confidence to order options. I love this because I can swap out for style but also to give variety on where they hit my nose bridge.
My prescription sunglasses were exactly what u was hoping for and they were delivered quickly (approximately 1 week).
The last time I ordered, the website says 7-14 days to receive. It took double the time.
Great glasses! Good quality! I love the styles. I always get great glasses
Always helpful and great quality. It's hard for me to wait the full time for production. I get so excited!
Frames break very easily and the shipping takes too long unfortunately. God forbid you break your glasses..
Each pair of glasses I've gotten have been great quality and lasted a long time. There are so many fun, unique pairs and I always get compliments! And the user interface is great and makes ordering so easy.
The speed of delivery is great and the price is cheap, but the quality of the frames were also very cheaply made. They broke after 1 week and were unable to be repaired. What a shame.
Every time I get a pair of glasses from you guys they're always perfect. I think I have seven pairs and have never had an issue once.
This will be my third order of prescription glasses, first one is excellent for around the house (medium), the second one I went with small with transition but I think it's too small for my (round) face so my third is a medium with transition.
I hate filling out reviews, let me just give you a rating please. This is a protest against me having to write a review.
Anyway, the glasses came fast and have been of high quality. I just bought three pairs (one for me, two for my wife) that altogether are cheaper than it would have cost for a single pair from my optometrist (even with my vision insurance).
I have utilized EBD for years. The cost of frames has gone up and I could not find a lower gradient for my bifocals. I have the gradient on my other glasses that are bifocals. I don't like total dark for outside. The lens coupon helped.
Easy to, order, great deals, best prices. Easy returns. Lots of glasses to choose from.
Love all the styles and lens options. Easy to use website.
It was wonderful we really liked the glasses a lot and hope to continue shopping here
The glasses on this site are affordable and ordering process is simple.
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Answer: I received two pairs very quickly but was very disappointed when i put them on only to find out the prescription was completely wrong. There are no refund or exchange directions in your website or with the packaging, so I did not know the number to call. Please get in touch with me asap about exchanging the glasses for ones with the correct lenses. Thank you very much. My name is Ellen Mazzeo Larkfield road East norport, ny Phone: 917-763-0092 I the glasses came without any paperwork and I do not have the order number that was originally used on both pairs. I bought them within this past month or so. (This is after returning a pair that I sent back for the same problem(. Please call me or email me so I can figure out how to correct this error. Or please send me your customer service phone number that I can talk to someone live. Thank you. Emazzeo