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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
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I got some sunglasses from here and they are pretty good. But, I am getting my regular prescription glasses from here because there is a good guarantee and a decent price.
The glasses try on feature crashed the website a couple of times
Eyebuydirect offers a great selection of frame styles. The try on feature is excellent!
My only quibble is the shipment time, I wish it was faster.
Returned the previous order and still haven't received any email or notification about it. Spoke to someone over the phone about and they stated i could do a full return or put it as credit for my next purchase. I said to put it as credit and I didn't see anything when I logged into my account. I'm just wanting to know if I will receive a full refund or if there's a process to get access to my credit.
Wide selection of frames and lens shapes. Program allowing you to see what finished product choices would look like on you is an added bonus. Transition lenses work perfectly..
Such an easy method to ordering. The process was quick and easy. I like that I am able to see the frames on my face before purchasing.
EyeBuyDirect is amazing! I've purchased several pairs of glasses from them and have always been extremely happy with the glasses I received. It's astonishing how much cheaper their products are than purchasing from an optometrist, for the exact same quality. If you are contemplating a purchase but unsure about online eyewear, don't hesitate to place an order from EyeBuyDirect!
Have used for years. My usage of glasses is really only for driving and occasional distance (take a class...). They work out great. I keep in the cars, briefcase, and next to TV remotes.
Love getting my frames from here! Stylish and modern with easy ordering that lets me get my favorite accessories
It was easy, affordable and offers a lot of styles. I loved how affordable it was
I have orders numerous pairs of glasses and have always been satisfied.
I like having the ability to upload my picture and "try on" glasses, but this time all the glasses shown were bigger than they are in real life, so the feature wasn't that helpful.
Always perfect lenses, customer service excellence, can't beat the price, huge selection
Glasses are always durable and they are great for my son! I like the brands
In style frames always available, glasses come well made and last just like the designer brands at your eye doctor for a fraction of the cost.
Good product. Eased of ordering. Like the glasses and want to order more
Ive been using this site for ao many years and recommend it to absolutely everyone. As long as you have your script you can choose from thousands of well priced pairs. Their customer service is top notch. Ive needed to return a pair and had to use an insurance claim on another, both a rarity, but noth taking care of wirh no push back, and quickly. Highly recommend.
Great selection. Easy process. Very pleased. I would certainly make a purchase through Eyebuydirect again.
Quick and easy. So many choices from deals to diva wear. Happy with my new glasses!
Love coming back to this website and getting affordable frames
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Answer: I received two pairs very quickly but was very disappointed when i put them on only to find out the prescription was completely wrong. There are no refund or exchange directions in your website or with the packaging, so I did not know the number to call. Please get in touch with me asap about exchanging the glasses for ones with the correct lenses. Thank you very much. My name is Ellen Mazzeo Larkfield road East norport, ny Phone: 917-763-0092 I the glasses came without any paperwork and I do not have the order number that was originally used on both pairs. I bought them within this past month or so. (This is after returning a pair that I sent back for the same problem(. Please call me or email me so I can figure out how to correct this error. Or please send me your customer service phone number that I can talk to someone live. Thank you. Emazzeo