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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
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It's a clear and easy experience dealing with these guys. I'm on my fourth time around. The glasses hold up well.
Very affordable. Thank you for offering these prices!
Great experience with great options would recommend to a friend
I have a complicated prescription and EyeBuy filled it with no problems and reasonably fast turnaround.
I've been buying from here for years. It's easy to log in and purchase
Love how easy it is to find glasses, and love how fast it is to be shipped out to you
No complaints. Loads of great designs easy and quick. Use it whenever I want new glasses. Very affordable
The frames suddenly snapped while I was cleaning them. Hasn't been 2 weeks
Best glasses I have ever had and the prescription was excellent
Best glasses I have ever had at 1/4 the price of store bought glasses
Being able to see previous purchases, update prescriptions, and compare/try on makes it so convenient to accessible to purchase glasses
If i could i'd buy a lot of glasses here...
Would recommand to anyone in need of a nice and stylish glasses or shades in a hurry
Everything went well except I am not sure I got the extra discount
Excellent, stylish and very convenient. Will definitely order again!
The only thing I would ask for is that you gave an option to pay the $25 to get a tester pair of the frames that we'd send back so we could see them on in person before purchasing
Great experience! Would definitely use again. Thank you for great service
I've been buying from eyebuydirect for years possibly 8. Affordable good quality glasses and I always get the most compliments with these frames.
With affordable prices and an outstanding list of options, Eyebuydirect has been my go-to for new glasses for years.
I have bought glasses here for a few years now, & i will always come back. Can't beat the prices
Amazing place for cheap glasses and options for higher tier. However, the options fees does get you.
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Answer: I received two pairs very quickly but was very disappointed when i put them on only to find out the prescription was completely wrong. There are no refund or exchange directions in your website or with the packaging, so I did not know the number to call. Please get in touch with me asap about exchanging the glasses for ones with the correct lenses. Thank you very much. My name is Ellen Mazzeo Larkfield road East norport, ny Phone: 917-763-0092 I the glasses came without any paperwork and I do not have the order number that was originally used on both pairs. I bought them within this past month or so. (This is after returning a pair that I sent back for the same problem(. Please call me or email me so I can figure out how to correct this error. Or please send me your customer service phone number that I can talk to someone live. Thank you. Emazzeo