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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
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Quality is excellent! Communication is always helpful!
I've been a customer for more than 8 years.
Great experience no problems would recommend this method of purchase
My glasses held up really well the last time I had purchased, they are good quality and can last a long time, I have gotten others to place orders as well and they have all loved them.
Glasses are 💯 % perfect! That my son stationed overseas, many of USMC soldiers have spouses/ family members placing orders to send overseas! 🥰
Glasses quality just okay past few years. Used to be better.
Very nice try on experience. Plus easy website to navigate, multitude of payment options
I have ordered several single vision glasses and sun glasses and have been happy with every pair. Great value and price.
Eyebuydirect is my go-to for prescription lens shopping and has been a great experience every time so far.
I am always impressed with the variety of frames available in my extra small size glasses. Even more impressed with the amazing value.
Excellent! Style and the fit are great, I love my glasses! Getting another pair.
Love the glasses and service. Prescription is perfect. The contacts were very courteous and helpful.
Love my glasses but never got a free pair for buying 3 in a row, still great price
Just so convenient. My third order and I'll continue to use Eye Buy Direct. Have told several family and friends to use.
Only of my previous orders got lost in the mail and then quickly resolved it and resent the order quickly and gave me credit for a pair that was no longer in stock. Don't remember the date for this order
Love purchasing from eyebuydirect! Glasses for various family members has been amazing. Love the value and the coupoons. Keep up the great work
Easy to filter and find exactly what I'm looking for at a great price! Thanks
Site is extremely easy to use with cute frames and fast shipping!
It's been very frustrating to have orders held, until I send an email confirming that I placed an order with 2 different prescriptions/glasses.
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Answer: I received two pairs very quickly but was very disappointed when i put them on only to find out the prescription was completely wrong. There are no refund or exchange directions in your website or with the packaging, so I did not know the number to call. Please get in touch with me asap about exchanging the glasses for ones with the correct lenses. Thank you very much. My name is Ellen Mazzeo Larkfield road East norport, ny Phone: 917-763-0092 I the glasses came without any paperwork and I do not have the order number that was originally used on both pairs. I bought them within this past month or so. (This is after returning a pair that I sent back for the same problem(. Please call me or email me so I can figure out how to correct this error. Or please send me your customer service phone number that I can talk to someone live. Thank you. Emazzeo