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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
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Fast easy and convenient service that saves me 50% every time
Good but always have a hard time with my prescription because of my prizm
Never been dissatisfied with a purchase, ever, been my 4th purchase using eyebuydirect
You can order glasses easily with little effort. Really good quality even on cheap glasses.
Quick and simple to order in webpage, and from my own phone!
Only issue was I tried to enter the + character but the system wouldn't allow it. Could be an issue, well see.
Didn't want to spend to much money on a pair of glasses for my son! Glad I checked this website before spending 200 at the eye doctors office!
I always order from eye buy. The prices are affordable, and it's fast and easy to use!
These glasses are beautiful and very stylish! I'm so happy I purchased them. Lots of compliments!
I have been getting my glasses here for several years, with satisfactory results. This time was no different.
It's easy to order and they are fast!
The prices are great! I always order at least two pairs.
My latest purchase was good. My only complaint is that my cushion pieces from the arms came off.
The customer service is awesome and the glasses are always perfect for my vision.
I've purchased 10 pairs of glasses from EyeBuy Direct. I've only had a problem with one pair and it was resolved quickly. Highly recommend this company
Easy to order online. Reasonable cost. Received quickly in the past
Received two pairs of prescription glasses and they are perfect so I ordered more
Same as todays experience. Quality all the way.
I like them and their is nothing else to say
I've worn glasses for over 3 decades and for the first time ever, I purchased rimless frames. They were an awesome choice especially for people like me with a low nose bridge and a strong prescription (mine includes progressives). The rimless frame is super lightweight, attractive, and they stay in place. As far as style is concerned, the frames are so low profile that you don't need to accessorize around them. I wouldn't say they blend into your face so that they are not noticeable but they complement in such a subtle way that you don't have to worry whether you made the right choice with selecting a style of frame. It is almost like you can't really go wrong.
I purchased a pair of rimless glasses (Primo) for the first time after decades of wearing glasses and I love them! They are super light weight, non-slip -- excellent for low bridges, good looking/sleek, and my "go to" style going forward!
Ordered with a new prescription but the strength was slightly too high - the prescription was changed by Doctor to reflect and EyeMed remade the lenses after we returned the frames! Excellent quality and service.
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Answer: I received two pairs very quickly but was very disappointed when i put them on only to find out the prescription was completely wrong. There are no refund or exchange directions in your website or with the packaging, so I did not know the number to call. Please get in touch with me asap about exchanging the glasses for ones with the correct lenses. Thank you very much. My name is Ellen Mazzeo Larkfield road East norport, ny Phone: 917-763-0092 I the glasses came without any paperwork and I do not have the order number that was originally used on both pairs. I bought them within this past month or so. (This is after returning a pair that I sent back for the same problem(. Please call me or email me so I can figure out how to correct this error. Or please send me your customer service phone number that I can talk to someone live. Thank you. Emazzeo