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EyebuydirectReviews 14,603

4.6

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From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,575
value
5,188
shipping
5,188
returns
131
quality
5,291
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New York
1 review
0 helpful votes
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Gave me wrong prescription
April 23, 2025

Not happy with my glasses had to send them back. Didn't make the correct prescription that was given to them

Date of experience: April 7, 2025
South Carolina
1 review
0 helpful votes
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Great style, price & convenience
April 23, 2025

Love the prices, convenience, & style. I have bought a lot of glasses from this place! 🙂

Date of experience: October 10, 2024
New York
1 review
0 helpful votes
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Have bought at least five pairs, all fitted well with correct prescription.

Date of experience: March 14, 2025
Illinois
1 review
0 helpful votes
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Easy, fast, quality and cheap!
April 23, 2025

This is a great way to get glasses! Had a question about order--was helped in short order and able to get my daughters order finished.

Date of experience: April 11, 2025
New York
1 review
0 helpful votes
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Lindos espejuelos
April 23, 2025

Recibí un par de espejuelos de excelente calidad que me gusta como lucen en mi rostro. Gracias por sus servicios

Date of experience: December 19, 2024
Arkansas
1 review
0 helpful votes
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I've been impressed so far!
April 23, 2025

No bad experience, love the customization options and quality of the glasses.

Date of experience: April 13, 2025
Illinois
1 review
0 helpful votes
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Quick
April 23, 2025

Easy to search and order. I hope the quality is just as great.

Date of experience: April 13, 2025
Tennessee
1 review
0 helpful votes
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Great glasses at a great price!
April 23, 2025

I ordered my first pair of progressive glasses through this company. They were far superior to the second pair I ordered from a competitor. Today, I'm a returning customer because the quality is great.

Date of experience: August 13, 2024
Idaho
1 review
0 helpful votes
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I will love these when I get them I have a great experience before

Date of experience: April 13, 2025
Mississippi
1 review
0 helpful votes
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Love EyeBuy Direct!
April 23, 2025

I have had wonderful experiences with this company. I love every pair I receive, and they are excellent quality and price.

Date of experience: April 13, 2025
Puerto Rico
1 review
0 helpful votes
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I didn't have a good experience.
April 23, 2025
Updated review

Hi: The glasses were for my son. First, he tried them on using the Try On app, and they arrived too small. The glasses were returned without a problem. But then I chose other ones, and they sent me messages saying they didn't have any. Then, they said the lenses didn't fit, and then they said the color of the frames didn't fit either. In the end, I had to ask for the money back and buy the glasses elsewhere.
Attn. Santiago Durant

Date of experience: April 7, 2025

Good experience
March 30, 2025
Previous review

Good experience.

Date of experience: March 20, 2025
Illinois
1 review
0 helpful votes
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One and done - I believe i purchased 5 pair last time as my grands LOVE TO TAKE THEM OFF MY FACE and break them. They're older now and so am I ~ I need progressive lenses too

Date of experience: January 1, 2020
Washington
1 review
1 helpful vote
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Quality glasses great prices!
April 23, 2025

Quality glasses at the most affordable prices. Great bonus rewards towards your next purchases is such an awesome perk! I am able to buy several glasses for all my separate needs ( computer work and everyday wear, outdoor, etc) at unbelievable low prices! I've saved so much money and this very important. I highly recommend Eye Buy Direct online

Date of experience: April 13, 2025
Texas
1 review
0 helpful votes
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Affordable style
April 23, 2025

I get all my glasses here. I tend to ruin mine often so expensive glasses are just not worth it for me.

Date of experience: April 13, 2025
Georgia
1 review
0 helpful votes
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Amazing site!
April 23, 2025

Love my experience every time I order! I won't go anywhere else for glasses after finding this site! So reasonable and easy to navigate!

Date of experience: April 13, 2025
Mississippi
1 review
0 helpful votes
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Scratched lenses
April 23, 2025

My last pair of glasses I ordered scratched so bad it hindered my vision so not getting any special coating this time. I'm trying one more time even when it states the glasses are scratch resistant.

Date of experience: April 10, 2025
Massachusetts
1 review
0 helpful votes
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Exchange was super easy
April 23, 2025

The glasses I ordered were too big for my face. I was able to exchange them for another pair without any issues. Customer service was fast, pleasant and helpful. My new glasses arrived quickly and are perfect. I will order again!

Date of experience: April 13, 2025
Florida
1 review
0 helpful votes
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I love Eyebuydirect
April 23, 2025

Since I can remember I've only purchased through eyebuydirect, vision insurance can be so predatory having you pay for one pair of glasses the same price you can pay for multiple

Date of experience: April 13, 2025
Pennsylvania
1 review
0 helpful votes
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Good!
April 23, 2025

The only issues I had were user error! I ordered a pair for myself last year, which took me@ least a week, now was easier since I had done it before. Thank you

Date of experience: April 13, 2025
New York
1 review
0 helpful votes
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The response was very quick and easy they took care of my problem

Date of experience: April 13, 2025

Great
March 30, 2025
Previous review

Loved the frame however the nose guard came off and couldn't replace

Date of experience: February 5, 2025