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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
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Not happy with my glasses had to send them back. Didn't make the correct prescription that was given to them
Love the prices, convenience, & style. I have bought a lot of glasses from this place! 🙂
Have bought at least five pairs, all fitted well with correct prescription.
This is a great way to get glasses! Had a question about order--was helped in short order and able to get my daughters order finished.
Recibí un par de espejuelos de excelente calidad que me gusta como lucen en mi rostro. Gracias por sus servicios
No bad experience, love the customization options and quality of the glasses.
Easy to search and order. I hope the quality is just as great.
I ordered my first pair of progressive glasses through this company. They were far superior to the second pair I ordered from a competitor. Today, I'm a returning customer because the quality is great.
I have had wonderful experiences with this company. I love every pair I receive, and they are excellent quality and price.
Hi: The glasses were for my son. First, he tried them on using the Try On app, and they arrived too small. The glasses were returned without a problem. But then I chose other ones, and they sent me messages saying they didn't have any. Then, they said the lenses didn't fit, and then they said the color of the frames didn't fit either. In the end, I had to ask for the money back and buy the glasses elsewhere.
Attn. Santiago Durant
One and done - I believe i purchased 5 pair last time as my grands LOVE TO TAKE THEM OFF MY FACE and break them. They're older now and so am I ~ I need progressive lenses too
Quality glasses at the most affordable prices. Great bonus rewards towards your next purchases is such an awesome perk! I am able to buy several glasses for all my separate needs ( computer work and everyday wear, outdoor, etc) at unbelievable low prices! I've saved so much money and this very important. I highly recommend Eye Buy Direct online
I get all my glasses here. I tend to ruin mine often so expensive glasses are just not worth it for me.
Love my experience every time I order! I won't go anywhere else for glasses after finding this site! So reasonable and easy to navigate!
My last pair of glasses I ordered scratched so bad it hindered my vision so not getting any special coating this time. I'm trying one more time even when it states the glasses are scratch resistant.
The glasses I ordered were too big for my face. I was able to exchange them for another pair without any issues. Customer service was fast, pleasant and helpful. My new glasses arrived quickly and are perfect. I will order again!
Since I can remember I've only purchased through eyebuydirect, vision insurance can be so predatory having you pay for one pair of glasses the same price you can pay for multiple
The only issues I had were user error! I ordered a pair for myself last year, which took me@ least a week, now was easier since I had done it before. Thank you
The response was very quick and easy they took care of my problem
Loved the frame however the nose guard came off and couldn't replace
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Answer: I received two pairs very quickly but was very disappointed when i put them on only to find out the prescription was completely wrong. There are no refund or exchange directions in your website or with the packaging, so I did not know the number to call. Please get in touch with me asap about exchanging the glasses for ones with the correct lenses. Thank you very much. My name is Ellen Mazzeo Larkfield road East norport, ny Phone: 917-763-0092 I the glasses came without any paperwork and I do not have the order number that was originally used on both pairs. I bought them within this past month or so. (This is after returning a pair that I sent back for the same problem(. Please call me or email me so I can figure out how to correct this error. Or please send me your customer service phone number that I can talk to someone live. Thank you. Emazzeo