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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
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I needed some spare glasses and didn't want to pay a lot. Eyebuy drew me in with a buy1 75% off sale. 2 pairs of cute no line bifocals for $150. Just as good as the ones I spent hundreds on.
Great selection, easy to add prescriptions, great service and the best prices!
I've always been happy with the quality of glasses and price
It's incredibly easy to navigate the site and find great eyeglasses and sunglasses, and the prices are too difficult to beat anywhere else.
Easy to order, lots of choices and great quality for affordable prices
Have used eyebuydirect for several years now. Love the selection, great quality and the price is just right. Means I can buy a variety of glasses for the price of one pair from other places.
I get so many compliments and the ship time cost and effectiveness of the lenses are all that I need and needed I appreciate this site for it's simplicity thank you!..
Very satisfied with all my purchases and coupons! Love my glasses
Used to buy my 6 year old glasses, with her being 6 we lost her expensive name brand pair, we got 2 new pairs for maybe 10% of the cost of the originals, and she said she even liked them better! They were lighter, easier to see through and fit her better!
I love being able to easily order frames online and having them at my door in a few days.
I've ordered RX sunglasses from Eyebuydirect for years! With my saved details it takes me 5 min to design fun glasses and with promotion codes it's so inexpensive!
I was able to afford my prescription glasses with EyeBuyDirect, and it's the first time using bifocals, and first I was so happy when I got my order, was fast and on time. The frame is great and I put them on and I have only haven't them off to sleep and shower, I love them and the color of the frame matches my hair color, I'm super happy, I wanna order another kind of frames, maybe sunglasses, and oh I'm transitioning to the bifocals very nicely, thank you. I do recommend and and I will buy from EyeBuyDirect again, thanks
Every purchase brings me comfort, I know what I'm getting. The ease of picking a frame and trying them on is something that keeps me coming back!
Easy to navigate and great deals. Perfect for my family who all need glasses!
I have been ordering my glasses from eyebuydirect for over 7+ years. Its beyond compare and so easy to order exactly what you want. If I purchase a pair doesn't fit me the way I anticipated, I won't exchange them. I will gladly order another pair and keep the others as a backup. I can order 4 pairs from eyebuydirect and still have it be cheaper than purchasing 1 pair from an eyeglass chain store, even with including transition lenses. Anytime I am complimented on my frames I will always be vocal and express how eyebuydirect has made getting glasses enjoyable. -Thank you eyebuydirect the real G. O. A. T.
Easy and simple to use and always have lots of deals. Everything is fairly priced too!
Wide selection of frames and opportunity to 'try' them on virtually makes shopping easy! Fast service and wonderful replacement guarantee.
Durable glasses that last and are not too pricey. Lots of options.
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Answer: I received two pairs very quickly but was very disappointed when i put them on only to find out the prescription was completely wrong. There are no refund or exchange directions in your website or with the packaging, so I did not know the number to call. Please get in touch with me asap about exchanging the glasses for ones with the correct lenses. Thank you very much. My name is Ellen Mazzeo Larkfield road East norport, ny Phone: 917-763-0092 I the glasses came without any paperwork and I do not have the order number that was originally used on both pairs. I bought them within this past month or so. (This is after returning a pair that I sent back for the same problem(. Please call me or email me so I can figure out how to correct this error. Or please send me your customer service phone number that I can talk to someone live. Thank you. Emazzeo