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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
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Love the glasses, they were what I expected and my prescription was on point
I love all the glasses I bought! This was my first time using an online glasses company and I'm really glad I did!
Great customer service and shipping. Had to return the glasses because the lens prescription was reversed
Fast shipping and great quality. This was my second time purchasing proscription glasses from Eye By Direct and I am not disappointed.
I was very disappointed with the transition lenses that turn into sunglasses. I am frustrated with how long it takes for them to lighten.
Ordered about 6-7 pairs over the last 2 years have not had a bad experience with any part of the process <3
I ordered before so hopefully I have the same great experience as before and my glasses are what I expect.
Great selection and fast service. Price was lower than i would have thought
The product is great but the time to receive the item leaves me contemplating if I will ever buy another pair from you.
My daughter went away for a couple of weeks. She received the glasses. Within a day or two, the lenses were loose.
Very unhappy about the first time we purchase from EyeBuyDirect
I've purchased eyeglasses from eyebuydirect for several years. I like the value and the fact that since it saves so much money, I'm able to have several pairs. I have recommended eyebuydirect to many people and I have heard no negative comments.
I think the quality of the sunglasses were very good!, did not take as much time as I though it would!
I personally hate the process of going to a store and picking out glasses to try on. With this I was able to try on many glasses online and choose the right size for me. I have a strong prescription and they were still able to get me my glasses. They always have good deals, making it affordable.
Great experience ordering with eye buy direct from ordering to delivery
I thought shopping was very easy and though the video was finnicky for the try it on, it worked very well. I just don't like the glasses I got because they look giant on my face, I tried to return them but I never got a response on the return so I still have them.
The process of selecting my frames was simple, efficient, and fast! Customer service was quick to answer questions. I absolutely love my new glasses!
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Answer: I received two pairs very quickly but was very disappointed when i put them on only to find out the prescription was completely wrong. There are no refund or exchange directions in your website or with the packaging, so I did not know the number to call. Please get in touch with me asap about exchanging the glasses for ones with the correct lenses. Thank you very much. My name is Ellen Mazzeo Larkfield road East norport, ny Phone: 917-763-0092 I the glasses came without any paperwork and I do not have the order number that was originally used on both pairs. I bought them within this past month or so. (This is after returning a pair that I sent back for the same problem(. Please call me or email me so I can figure out how to correct this error. Or please send me your customer service phone number that I can talk to someone live. Thank you. Emazzeo