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EyebuydirectReviews 3,988

4.6

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From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
401
value
1,285
shipping
1,285
returns
37
quality
1,314
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Nebraska
1 review
0 helpful votes
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Love the glasses
August 2, 2022

Love the glasses, they were what I expected and my prescription was on point

Date of experience: August 2, 2022
California
1 review
0 helpful votes
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10/10
July 31, 2022

I love all the glasses I bought! This was my first time using an online glasses company and I'm really glad I did!

Date of experience: July 31, 2022
Hawaii
1 review
0 helpful votes
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Great customer service and shipping. Had to return the glasses because the lens prescription was reversed

Date of experience: July 31, 2022
Michigan
1 review
0 helpful votes
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Love
July 31, 2022

Fast shipping and great quality. This was my second time purchasing proscription glasses from Eye By Direct and I am not disappointed.

Date of experience: July 31, 2022
Colorado
1 review
0 helpful votes
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Singles transition
August 28, 2022

I was very disappointed with the transition lenses that turn into sunglasses. I am frustrated with how long it takes for them to lighten.

Date of experience: July 29, 2022
Pennsylvania
1 review
0 helpful votes
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Great quality
July 29, 2022

Ordered about 6-7 pairs over the last 2 years have not had a bad experience with any part of the process <3

Date of experience: July 29, 2022
Florida
1 review
0 helpful votes
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Flimsy
August 28, 2022

I've already bent the frame while putting new bulb in my boat light while my glasses were hanging around my neck. Sorry but just not what I hoped

Date of experience: July 29, 2022
Virginia
1 review
0 helpful votes
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Nice Gla$$es
July 29, 2022

I ordered before so hopefully I have the same great experience as before and my glasses are what I expect.

Date of experience: July 29, 2022
Ohio
1 review
0 helpful votes
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Excellent
July 29, 2022

Great selection and fast service. Price was lower than i would have thought

Date of experience: July 29, 2022
Texas
1 review
0 helpful votes
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Extremely slow to ship
August 28, 2022

The product is great but the time to receive the item leaves me contemplating if I will ever buy another pair from you.

Date of experience: July 29, 2022
New York
1 review
0 helpful votes
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My daughter went away for a couple of weeks. She received the glasses. Within a day or two, the lenses were loose.
Very unhappy about the first time we purchase from EyeBuyDirect

Date of experience: July 29, 2022
Michigan
2 reviews
0 helpful votes
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Size
July 28, 2022

The glasses were a little bigger than what I wanted

Date of experience: July 28, 2022
Missouri
3 reviews
0 helpful votes
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Good products at a great price
July 28, 2022

I've purchased eyeglasses from eyebuydirect for several years. I like the value and the fact that since it saves so much money, I'm able to have several pairs. I have recommended eyebuydirect to many people and I have heard no negative comments.

Date of experience: July 28, 2022
California
1 review
0 helpful votes
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Sunglasses prescription
July 27, 2022

I think the quality of the sunglasses were very good!, did not take as much time as I though it would!

Date of experience: July 27, 2022
North Carolina
1 review
0 helpful votes
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Tba
July 27, 2022

I like it but the glasses were too tight. Would recommend something different.

Date of experience: July 27, 2022
Indiana
1 review
0 helpful votes
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Amazing
July 26, 2022

I personally hate the process of going to a store and picking out glasses to try on. With this I was able to try on many glasses online and choose the right size for me. I have a strong prescription and they were still able to get me my glasses. They always have good deals, making it affordable.

Date of experience: July 26, 2022
Mississippi
1 review
0 helpful votes
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Eyeglasses with ease
July 26, 2022

Great experience ordering with eye buy direct from ordering to delivery

Date of experience: July 26, 2022
New York
1 review
0 helpful votes
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Still Satisfied
July 25, 2022

New Prescription, new frames, no problems. Thank you!

Date of experience: July 25, 2022
North Carolina
1 review
0 helpful votes
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I thought shopping was very easy and though the video was finnicky for the try it on, it worked very well. I just don't like the glasses I got because they look giant on my face, I tried to return them but I never got a response on the return so I still have them.

Date of experience: July 25, 2022
Arkansas
1 review
0 helpful votes
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Fabulous Frames, Great Selection!
July 25, 2022

The process of selecting my frames was simple, efficient, and fast! Customer service was quick to answer questions. I absolutely love my new glasses!

Date of experience: July 25, 2022