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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
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I was able to find what I needed for a bifocal lens but nothing I tried would work for my "Computer Lens" needed for work. The computer lens difference was only a small deviation in the RT and LT sphere. All else was the same.
Nice glasses decent price. Arrived in a decent amount of time as well
Great experience and I received my glasses in a timely manner
Fast delivery of the right product, Needs some one to measure size parameters and relate to fitting.
I previously brought my glasses there a few years ago. I get many compliments that they lik my glasses. I went to Jamaica to photograph a destination wedding. I lost them there. I reordered the same glasses. I am so happy. It was delivered within a week.
The price was excellent, shopping was easy and product quality was great!
Large selection - shipping is really quick compared to other sites. Prices are great!
My lenses have spots on them that won't come off. Very disappointed
I've been extremely happy with my interactions with eyebuydirect. Customer service was extremely helpful today helping me to use an insurance balance to pay for glasses.
Great experience! Super easy, amazing prices! Would definitely buy from them again!
I had a great experience ordering my prescription glasses through Eyebuydirect website. They had multiple choices of different types of brands of glasses and I love the price and how easy it was to order through the website I would definitely order once again through I direct.
Quick and easy and price is great. Would definitely get more.
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Answer: I received two pairs very quickly but was very disappointed when i put them on only to find out the prescription was completely wrong. There are no refund or exchange directions in your website or with the packaging, so I did not know the number to call. Please get in touch with me asap about exchanging the glasses for ones with the correct lenses. Thank you very much. My name is Ellen Mazzeo Larkfield road East norport, ny Phone: 917-763-0092 I the glasses came without any paperwork and I do not have the order number that was originally used on both pairs. I bought them within this past month or so. (This is after returning a pair that I sent back for the same problem(. Please call me or email me so I can figure out how to correct this error. Or please send me your customer service phone number that I can talk to someone live. Thank you. Emazzeo