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EyebuydirectReviews 3,988

4.6

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From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
401
value
1,285
shipping
1,285
returns
37
quality
1,314
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California
1 review
0 helpful votes
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Such a steal!
August 13, 2022

I love my new Ray-ban sunglasses! Had I gotten this from a regular optometrist, it would've been astronomical considering that I added my prescription. EyeBuyDirect has plenty of sales and deals and I would like to try a non-branded glasses to see the quality of them in the future.

Date of experience: August 13, 2022
Texas
1 review
0 helpful votes
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Great experience & products
August 12, 2022

Great experience. I love buying from EyeBuyDirect and will continue for all my eye glass needs!

Date of experience: August 12, 2022
Washington
1 review
0 helpful votes
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Not very satisfied with the product
August 11, 2022

The delivery time was great however my eye glasses fogs up son always have to take it off and clean it for me to see better. It leaves a haze which can be frustrating.

Date of experience: August 11, 2022
Nevada
1 review
0 helpful votes
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Love it
August 10, 2022

Good and fast! The glasses are very nice and the had no trouble while shipping

Date of experience: August 10, 2022
Colorado
1 review
0 helpful votes
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Great Glasses.
August 9, 2022

The glasses I received were a great quality. They arrived fast and were reasonably priced. I liked them better than the ones I bought from the eye doctors office. They were only a fourth of the price I paid at the eye doctors office

Date of experience: August 9, 2022
Ohio
1 review
0 helpful votes
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Even though these frames are the same size as my current glasses that fit very well, these glasses look tiny and awkward on my face. I'm not a fan at all.

Date of experience: August 9, 2022
Ohio
1 review
0 helpful votes
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Good Product, Reasonable Price!
August 7, 2022

I love my EyeBuyDirect glasses... I was a little bit sad that one of the lenses already popped out in one of the frames on the 2nd day wearing them. But I love my rx sunglasses!

Date of experience: August 7, 2022
New Jersey
1 review
0 helpful votes
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Not bad at all
August 6, 2022

I am satisfied with the product and the whole experience. Easy and fast. Decent quality.

Date of experience: August 6, 2022
Kansas
1 review
0 helpful votes
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Great glasses... excellent price
August 5, 2022

I will order again... excellent service and quality

Date of experience: August 5, 2022
Pakistan
1 review
0 helpful votes
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Awesome service
August 5, 2022

My experience was very good with eye buy direct just love my products.

Date of experience: August 5, 2022
Georgia
2 reviews
0 helpful votes
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Shipped fast
August 5, 2022

The shipment arrived fast, the glasses were what I expected as excellent quality.

Date of experience: August 5, 2022
Kentucky
1 review
0 helpful votes
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Great service
August 5, 2022

Great service. I had a problem with glasses and everyone was super helpful

Date of experience: August 5, 2022
Florida
1 review
0 helpful votes
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Thought I ordered transition lenses for last two pair I guess not. Both will just be sunglasses I guess. First pair which I purchased ( the ones I thought WERE sunglasses has yet to arrive) computer glasses turned out great. Thanks

Date of experience: August 4, 2022
Texas
1 review
0 helpful votes
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Good quality eyewear at a decent price
August 4, 2022
Updated review

Overall, I enjoyed the online shopping process at EyeBuy Direct. However, it was disappointing that the "Welcome" coupon didn't apply unless it was on a full-priced item. It would've been nice to receive free shipping as a new client. I was very pleased with the quality of the blue light glasses that I purchased.

Date of experience: August 4, 2022

Overall, I enjoyed the online shopping process at EyeBuy...
July 14, 2022
Previous review

Overall, I enjoyed the online shopping process at EyeBuy Direct. However, it was disappointing that the "Welcome" coupon didn't apply unless it was on a full-priced item. At the very least, it would've been nice to receive free shipping as a new client.

Date of experience: July 14, 2022
New Jersey
1 review
0 helpful votes
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Glasses are affordable as compared in store prices. Order arrives within a week or so. Quality is perfect. No issues with tighting or loose etc. Fits perfectly. Just know your measurements.

Date of experience: August 3, 2022
New York
1 review
0 helpful votes
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Very happy with my new eyeglasses!
August 3, 2022

Very happy with eyebuydirect response to my broken glasses.

Date of experience: August 3, 2022
New Mexico
1 review
0 helpful votes
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3 glasses for a good price
August 3, 2022

I ordered 3 pairs of glasses and was quite happy with each one. I will use eyebuydirect whenever I need new glasses. It's just too easy.

Date of experience: August 3, 2022
California
1 review
0 helpful votes
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Hearts glasses for everyone
August 2, 2022

Very cute glasses they are stronger than I thought they would be.

Date of experience: August 2, 2022
Virginia
1 review
0 helpful votes
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Great experience
August 2, 2022

The process was easy and quick to order. I am happy with my glasses.

Date of experience: August 2, 2022
California
1 review
0 helpful votes
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No
September 1, 2022

I don't want to leave a review... okay? I'm too lazy to.

Date of experience: August 2, 2022