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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
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I love my new Ray-ban sunglasses! Had I gotten this from a regular optometrist, it would've been astronomical considering that I added my prescription. EyeBuyDirect has plenty of sales and deals and I would like to try a non-branded glasses to see the quality of them in the future.
Great experience. I love buying from EyeBuyDirect and will continue for all my eye glass needs!
The delivery time was great however my eye glasses fogs up son always have to take it off and clean it for me to see better. It leaves a haze which can be frustrating.
The glasses I received were a great quality. They arrived fast and were reasonably priced. I liked them better than the ones I bought from the eye doctors office. They were only a fourth of the price I paid at the eye doctors office
Even though these frames are the same size as my current glasses that fit very well, these glasses look tiny and awkward on my face. I'm not a fan at all.
I love my EyeBuyDirect glasses... I was a little bit sad that one of the lenses already popped out in one of the frames on the 2nd day wearing them. But I love my rx sunglasses!
I am satisfied with the product and the whole experience. Easy and fast. Decent quality.
My experience was very good with eye buy direct just love my products.
The shipment arrived fast, the glasses were what I expected as excellent quality.
Great service. I had a problem with glasses and everyone was super helpful
Thought I ordered transition lenses for last two pair I guess not. Both will just be sunglasses I guess. First pair which I purchased ( the ones I thought WERE sunglasses has yet to arrive) computer glasses turned out great. Thanks
Overall, I enjoyed the online shopping process at EyeBuy Direct. However, it was disappointing that the "Welcome" coupon didn't apply unless it was on a full-priced item. It would've been nice to receive free shipping as a new client. I was very pleased with the quality of the blue light glasses that I purchased.
Overall, I enjoyed the online shopping process at EyeBuy Direct. However, it was disappointing that the "Welcome" coupon didn't apply unless it was on a full-priced item. At the very least, it would've been nice to receive free shipping as a new client.
Glasses are affordable as compared in store prices. Order arrives within a week or so. Quality is perfect. No issues with tighting or loose etc. Fits perfectly. Just know your measurements.
Very happy with eyebuydirect response to my broken glasses.
I ordered 3 pairs of glasses and was quite happy with each one. I will use eyebuydirect whenever I need new glasses. It's just too easy.
Very cute glasses they are stronger than I thought they would be.
The process was easy and quick to order. I am happy with my glasses.
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Answer: I received two pairs very quickly but was very disappointed when i put them on only to find out the prescription was completely wrong. There are no refund or exchange directions in your website or with the packaging, so I did not know the number to call. Please get in touch with me asap about exchanging the glasses for ones with the correct lenses. Thank you very much. My name is Ellen Mazzeo Larkfield road East norport, ny Phone: 917-763-0092 I the glasses came without any paperwork and I do not have the order number that was originally used on both pairs. I bought them within this past month or so. (This is after returning a pair that I sent back for the same problem(. Please call me or email me so I can figure out how to correct this error. Or please send me your customer service phone number that I can talk to someone live. Thank you. Emazzeo