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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
Eyebuydirect Reviews Summary
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
This summary is generated by AI, based on text from customer reviews
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Received my eyeglasses promptly on initial order. Style not satisfactory and EyeBuyDirect replaced them with a different style. The nose piece attachment to the lens frame was faulty, as it broke off when adjusted. EyeBuyDirect again agreed to replace, and I am now waiting for the replacement. If there is no problem with the replacement, I am satisfied with the service of EyeBuyDirect.
I like the glasses, but trying to change my order was a bit of a hassel. The website status did not match up with me receiving the order and so I had to call to get a return label for one order, even when the website said it had never shipped.
Firstly, the website is using deceptive sales practices by advertising 2-day delivery on select glasses, when in fact, once you arrive at checkout the additional $19 fee is not actually for 2-day delivery- it's for 2 day processing in addition to the selected shipping method. Secondly, while on a call with a non-managerial employee, I was placed on two long holds in an attempt to allow him to time to "locate a supervisor or manager", and then suddenly disconnected by from the line by the employee as I continued to wait. The employee agreed that the wording/marketing on the site was incorrect & deceptive, but stated there was nothing they were going to do to rectify this within his department and offered no assistance for resolving the situation to ensure 2 day delivery, when in fact they do have alternative options, according to the website under shipping, for UPS next day air which will account for 2 days including the day ordered. The products are nice, but the sales practices are deceptive and customer service is not only difficult to understand, but also extremely unprofessional.
I'm getting multiple emails from EyeBuyDirect a day. At least 3 three, every **** day!
Who's buying a pair of glasses every day/week/month that you need to be sending a lot of emails?
I unsubscribed from the emails and cut my ties with EBD. Never again.
I always buy multiple pairs from this site, I've lost count with how many purchases I have made. Think I have over 20pairs of glasses from here.
I found exactly what I wanted at a good price- and I get compliments daily from people who like my glasses. They look good on me and they're lightweight, but sturdy. Fit my head and face perfectly.
It was an easy shopping experience. There were a lots of options.
These are my new favorite glasses. I wanted a look like a Ray Bans I saw in target (but not as pricey) and these came through. They're not too heavy on your face but are way sturdier than plastic.
I am very happy with my new glasses, love the color, fit, and clarity of the lens!
Customer service is great—quick and responsive. Wish I could say the same about the product. First pair broke after a few weeks—left arm just snapped in to. Replacement pair looked so cheap. Thankfully, they allowed an exchange. Holding the third pair is the charm.
I'd never bought prescription glasses online so I was a little skeptical about how they'd fit, and the overall quality. I got 2 pairs and I love them. I picked out my prescription sunglasses first and then found some prescription glasses named "KAT" (which is my name) so I bought these out of impulse(BOGO sale so I thought why not) Let me say, I do NOT regret the impulsive buy at all. I will be ordering again in the future!
This was my first experience buying glasses online. The process was quick and easy. I even understood how to enter my prescription. Gonna use again.
Professional, efficient and Will definitely order again.
Super easy and if anything is wrong with your order they contact you immediately. Would buy again
One pair of the glasses were too big so I sent them back and then requested to have a separate pair done!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members