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EyebuydirectReviews 3,982

4.6

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From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
400
value
1,285
shipping
1,285
returns
37
quality
1,314
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Florida
1 review
0 helpful votes
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Best online Prescription Eyeglasses website by far. Hands down!

Date of experience: October 11, 2022
California
1 review
0 helpful votes
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I'm so happy that I can see!
October 11, 2022
Updated review

Ordering new glasses was so easy, and I have always been so very satisfied

Date of experience: October 11, 2022

I have been buying from EBD for many years, always...
March 5, 2022
Previous review

I have been buying from EBD for many years, always been happy!

Date of experience: March 5, 2022

As always a great place to buy glasses, i have looked...
January 23, 2021
Previous review

As always a great place to buy glasses, i have looked at other websites but i prefer EYEBUY!

Date of experience: January 23, 2021
California
2 reviews
0 helpful votes
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Good value.
October 10, 2022
Updated review

Easy to use. Good prices. Special offers. Coupons. Good cust svc

Date of experience: October 10, 2022

Need to enter coupon #
October 1, 2022
Previous review

Need to enter coupon #

Date of experience: October 1, 2022
Florida
1 review
0 helpful votes
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Was nervous to buy on line
October 10, 2022

Ordered my first pair and was so happy with them I ordered 2 more pairs!

Date of experience: October 10, 2022
Florida
1 review
0 helpful votes
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Quality at an affordable price
October 9, 2022

Was very simple and easy to order. Great communication along the way with order processing updates and delivery updates. Would recommend

Date of experience: October 9, 2022
Colorado
1 review
0 helpful votes
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Great price and service
October 7, 2022

Got my glasses in about 12 days. They are very good and I've already ordered a second pair. I would (and did) buy from Eyebuydirect again!

Date of experience: October 7, 2022
Pennsylvania
1 review
0 helpful votes
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Easy shop on line. Anything to make life a little easier in this world i

Date of experience: October 6, 2022
Oklahoma
1 review
0 helpful votes
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Glasses
October 1, 2022

Quick and easy. Would be better if you could upload pictures of prescription. Also, the try me feature wasn't working.

Date of experience: October 1, 2022
New York
1 review
0 helpful votes
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Cynthia
September 23, 2022

Shopping is easy and I would pay for three pair of glasses here is half a pair for me normally.

Date of experience: September 23, 2022
Kentucky
1 review
0 helpful votes
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Found My Style
September 23, 2022

This is my second pair. Love the try on feature, much better than other on-line glasses sites.

Date of experience: September 23, 2022
California
1 review
1 helpful vote
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Truly are a class act of goofing things up
October 19, 2022

Purchased a pair of Oakleys and regular glasses from them. The Oakleys are fine, but the regular glasses frames had wood(untreated at that)in the arms and they warped horribly. So they offered a replacement, and gave me a refund. Then they send the replacement with the Oakley lenses instead of the regular lenses. So when I contacted them they told me they would replace it with the proper lenses, but it will cost me 115$for the proper frames and lenses. THEY GOOF UP, AND I'VE FOR TO PAY? Truly unsatisfactory business practices, steer clear and try one of the other numerous retailers out there. Cause here YOU HAVE TO PAY FOR THEIR MISTAKES.

Date of experience: September 19, 2022
California
1 review
0 helpful votes
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Excellent
September 19, 2022

Excellent selection, options, specials and service. Overall product is excellent based on past experience.

Excellent

Date of experience: September 19, 2022
Alabama
1 review
0 helpful votes
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I've bought from EBD before and glasses were decent quality and decent prices. You get what you pay for, no complaints.

Went to order again because I received a buy one get one free discount code via text and email. Spent HOURS researching reviews and picking out multiple pairs of glasses to find out that my discount wasn't applicable. When I messaged customer service they told me I couldn't have the BOGO discount code because I haven't bought from them within the last year (seriously...?) and then they gave me an extra FIVE PERCENT OFF when I got upset that they weren't standing by any of the discount codes I was sent. Seriously? Why is EBD sending me these discount codes then? Fix your email marketing system if you want to be so stingy. 5 percent is literally a slap in the face. Disrespectful - a waste of my time.

Date of experience: September 15, 2022
Texas
2 reviews
0 helpful votes
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I ordered several times from this company and am very satisfied with the glasses.

I recently contacted them about a lens issue in placing an order and they were extremely helpful. They were thorough and very informative.

After a bad experience with another company, I will go back and order only from this company.

Date of experience: September 12, 2022
Texas
1 review
0 helpful votes
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I don't know if this happened before they were shipped or during handling but when my glasses got to me all of them were broken and falling apart! The lease was popped out of one, another pair was detached by the side. I was shocked. Only 1 pair was completely unharmed.

Date of experience: September 11, 2022
Oregon
3 reviews
11 helpful votes
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Consistent quality and service!
September 10, 2022

I have been using eyebuy direct for several years. They stand by their products and will make it right if you have an issue.
This is very important to me, as we all have choices. Let's support great customer service.

Date of experience: September 10, 2022
Idaho
1 review
0 helpful votes
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I ordered 2 pairs of glasses with 2 day delivery. One of the orders apparently couldn't be finished in time so instead of continuing to get the order to me whenever possible they canceled the order. I had a discount for purchasing both, so they charged me the full amount for the one pair they did ship which just seems like a sneaky way to get me to purchase the orders separately so that I would pay full price on both. After this experience and none of the customer service being helpful and even to go as far as hanging up on me because they couldn't give me answers I will never use you guys again after being a loyal customer for 3 years.

Date of experience: September 9, 2022
Pennsylvania
1 review
0 helpful votes
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Never going back to buying in store!
September 7, 2022

I was worried for multiple reasons buying glasses online for the first time; cheap feeling frames, crooked fit, wrong prescription - but I have bought three pairs so far and have never looked back. I sound like a walking infomercial recommending EyeBuyDirect to anyone in my personal circle. I just could not be happier with this new way of buying glasses.

Date of experience: September 7, 2022
South Carolina
1 review
0 helpful votes
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Great Glasses
September 3, 2022

Fourth time ordering. Tried a new frame style. Received quickly and they fit great.

Date of experience: September 3, 2022
Tennessee
1 review
0 helpful votes
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Return and Replace
September 3, 2022

Received my eyeglasses promptly on initial order. Style not satisfactory and EyeBuyDirect replaced them with a different style. The nose piece attachment to the lens frame was faulty, as it broke off when adjusted. EyeBuyDirect again agreed to replace, and I am now waiting for the replacement. If there is no problem with the replacement, I am satisfied with the service of EyeBuyDirect.

Date of experience: September 3, 2022