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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
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Best online Prescription Eyeglasses website by far. Hands down!
Ordering new glasses was so easy, and I have always been so very satisfied
I have been buying from EBD for many years, always been happy!
As always a great place to buy glasses, i have looked at other websites but i prefer EYEBUY!
Easy to use. Good prices. Special offers. Coupons. Good cust svc
Ordered my first pair and was so happy with them I ordered 2 more pairs!
Was very simple and easy to order. Great communication along the way with order processing updates and delivery updates. Would recommend
Got my glasses in about 12 days. They are very good and I've already ordered a second pair. I would (and did) buy from Eyebuydirect again!
Shopping is easy and I would pay for three pair of glasses here is half a pair for me normally.
This is my second pair. Love the try on feature, much better than other on-line glasses sites.
Purchased a pair of Oakleys and regular glasses from them. The Oakleys are fine, but the regular glasses frames had wood(untreated at that)in the arms and they warped horribly. So they offered a replacement, and gave me a refund. Then they send the replacement with the Oakley lenses instead of the regular lenses. So when I contacted them they told me they would replace it with the proper lenses, but it will cost me 115$for the proper frames and lenses. THEY GOOF UP, AND I'VE FOR TO PAY? Truly unsatisfactory business practices, steer clear and try one of the other numerous retailers out there. Cause here YOU HAVE TO PAY FOR THEIR MISTAKES.
I've bought from EBD before and glasses were decent quality and decent prices. You get what you pay for, no complaints.
Went to order again because I received a buy one get one free discount code via text and email. Spent HOURS researching reviews and picking out multiple pairs of glasses to find out that my discount wasn't applicable. When I messaged customer service they told me I couldn't have the BOGO discount code because I haven't bought from them within the last year (seriously...?) and then they gave me an extra FIVE PERCENT OFF when I got upset that they weren't standing by any of the discount codes I was sent. Seriously? Why is EBD sending me these discount codes then? Fix your email marketing system if you want to be so stingy. 5 percent is literally a slap in the face. Disrespectful - a waste of my time.
I ordered several times from this company and am very satisfied with the glasses.
I recently contacted them about a lens issue in placing an order and they were extremely helpful. They were thorough and very informative.
After a bad experience with another company, I will go back and order only from this company.
I don't know if this happened before they were shipped or during handling but when my glasses got to me all of them were broken and falling apart! The lease was popped out of one, another pair was detached by the side. I was shocked. Only 1 pair was completely unharmed.
I have been using eyebuy direct for several years. They stand by their products and will make it right if you have an issue.
This is very important to me, as we all have choices. Let's support great customer service.
I ordered 2 pairs of glasses with 2 day delivery. One of the orders apparently couldn't be finished in time so instead of continuing to get the order to me whenever possible they canceled the order. I had a discount for purchasing both, so they charged me the full amount for the one pair they did ship which just seems like a sneaky way to get me to purchase the orders separately so that I would pay full price on both. After this experience and none of the customer service being helpful and even to go as far as hanging up on me because they couldn't give me answers I will never use you guys again after being a loyal customer for 3 years.
I was worried for multiple reasons buying glasses online for the first time; cheap feeling frames, crooked fit, wrong prescription - but I have bought three pairs so far and have never looked back. I sound like a walking infomercial recommending EyeBuyDirect to anyone in my personal circle. I just could not be happier with this new way of buying glasses.
Fourth time ordering. Tried a new frame style. Received quickly and they fit great.
Received my eyeglasses promptly on initial order. Style not satisfactory and EyeBuyDirect replaced them with a different style. The nose piece attachment to the lens frame was faulty, as it broke off when adjusted. EyeBuyDirect again agreed to replace, and I am now waiting for the replacement. If there is no problem with the replacement, I am satisfied with the service of EyeBuyDirect.
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Answer: I received two pairs very quickly but was very disappointed when i put them on only to find out the prescription was completely wrong. There are no refund or exchange directions in your website or with the packaging, so I did not know the number to call. Please get in touch with me asap about exchanging the glasses for ones with the correct lenses. Thank you very much. My name is Ellen Mazzeo Larkfield road East norport, ny Phone: 917-763-0092 I the glasses came without any paperwork and I do not have the order number that was originally used on both pairs. I bought them within this past month or so. (This is after returning a pair that I sent back for the same problem(. Please call me or email me so I can figure out how to correct this error. Or please send me your customer service phone number that I can talk to someone live. Thank you. Emazzeo