On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Almost bought last time. New eye prescription now. Using new progressive bifocal numbers. Hope the glasses and I are a fit. I'm looking forward to seeing clearly when in the waves or on the snow. And hoping these glasses help me see close, kinda close and far like driving. The one's from brick n mortar lenzkraphters don't perform the way I need it to. Fingers crossed.
The purchase and fit are good. I'm still adjusting with the bifocal lens, i can't read with them, so I only use them for distance
I have purchased 8 pairs of glasses from them. Also as ordered, and shipping window is just that a window. I've received them within a few days of ordering. I am also really hard on my glasses and I still have the very first pair I ordered. I'd probably still be wearing them if there wasn't any changes in my prescription.
Measure your face very carefully; buy a cheap pair first to make sure it fits, then you can use the specs or adjust slightly. Very helpful
I ordered 3 pairs of glasses when my prescription changed for $120. Quality, ship time, and price are all 5 stars! Will 100% buy all my glasses from here going forward.
I've ordered from eyebuydirect for the past few years and have been satisfied with every purchase. They're a wonderful brand and actually listen to customer feedback, and have the cutest lenses. They're kind and easy to work with as well!
Paying $60 something compared to $500, it's a no-brainer! The frame choices are numerous and stylish. There are several lense choices for bifocal and progressive.
It was a smooth experience, had a few glitches with ordering but I think it was mostly operator error. The glasses arrived a little earlier than expected. I had tried the frames on virtually, looked good but in real life I am having to adjust. I'm probably still liking my first frames I ordered through Eye Buy and will accept the new ones soon I hope.
I bought my first pair in 2024, tried on with computer and they were exactly as advertised. I decided to repeat with new prescription and add Transitions this time. All at an awesome price, even less than when I had vision insurance!
I've had great experience's with eyebuydirect. With frames I have ordered in the past that didn't look so great, they made it an easy process to return and order an alternative.
I have purchased several pairs of prescription glasses (progressives) from this company. The prescription has always been right on and I can buy 3 - 4 pair of glasses for what I would pay for one pair at a doctor's office. I love the virtual try on option! And I appreciate the rewards that they offer to lower the cost even more!
I absolutely love them although they are loose on my face. One pair broke. I wish I could get a replacement. It fell off my face and fell on the ground. I'm sad about it
I have gotten some of the cutest glasses on this site! They are always responsive if something goes wrong, I've had lenses and glasses replaced before, can always count on a good experience
The last prescription glass I purchased were well made and exactly what I ordered. The only issue I've had is with the check out. It's confusing and feels like I'm being pushed into using PayPal or payment options other than my back debit card.
Bought the exact same glasses as previously because they worked out so well. No scratches or any other issues during the years of use.
It was easy to "try on" the frames, and easy to order. They arrived pretty quickly. I bought the clear lenses, and had my optician fit the frames with my prescription. He also adjusted the fit. He even thought they were cool.
I loved the selection I had and how easy it was to upload my prescription and order me a few backup pairs of glasses. The cost of four pairs was amazing. I received my glasses protected, and they arrived rather quickly. I would definitely order again.
So far my shopping experience has been great! I loved the selection, styles, choices. Etc.
I have a strong prescription which makes my glasses really expensive. Eye buy direct has Great prices. I can buy glasses here cheaper than using my insurance at the optometrist. The glasses are well made and there are so many to select from.
Great selection even for my strong prescription
Over the years, I have probably purchased close to 12 pairs of various glasses. My favorite frame is "Gamble", and I have returned for my 4th pair of this particular frame. I find the frames and lenses to be of great quality, and the prices fantastic... especially when you reach the milestone discounts. I often recommend Eyebuydirect to others.
Hello! I am a eyebuydirect.com for LIFER! I have been rocking the chillax frame since college, I am now in my eighth year of teaching!? These frames are the only frames that truly compliment my face and every single person who has tried them on also rocks them! I purchased through my moms account for years so we could just order together but I am now purchasing individually due to a pair broken at a concert(the mosh pit claimed yet another pair of glasses from someone not seeking the pit but the pit found them).
I have had chillax most often in the black and gunmetal variety but recently fell in LOVE with the lavender and gold pair, which matches my facial piercing jewelry and just feels so ME! I am always getting compliments on my frames and please never get rid of this frame style it is the best one you have and my frames for LIFE
I wear multi focal contacts but I needed single vision glasses to wear when I give my eyes a break and don't need to read. I found it difficult to believe I could find a great pair of glasses for about 1/5th of the lowest price frames alone at my optometrist office.
Pretty easy to find something. Looking forward to see how they fit
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.