EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
This summary is generated by AI, based on text from customer reviews
Great frames at affordable prices. I've been getting my glasses on here for 5 years now. Highly recommended
I've ordered 3 pairs of prescription glasses and love all of them. Even have a pair that were $7 and even though they're lighter than my pricier ones they're still durable and scratch free.
Loved my glasses but took longer than expected to arrive. Will buy again though.
I can find just what I'm looking for on Eyebuydirect. I have stored my prescription on their site so it's very easy to shop and place an order in minutes.
EyeDirect is an innovative tool that helps maintain authentic eye contact during interviews and on-camera conversations. It enhances viewer engagement by allowing subjects to look directly into the lens while seeing the interviewer. The setup is user-friendly, making it ideal for capturing genuine, personal responses in documentary and commercial productions.
I've always appreciated the ease in working with eyebuydirect
Ive ordered several times and like how the website saves the prescriptions
Before eyebuydirect, i used to pay over $300 for glasses at the eye doctor. Now, i can get multiple of styles of good quality glasses for a low price.
I've bought over 5 pairs with eyebuydirect and they're all been pretty good! The only complaint i would have is the specific frame (amore heart frame) i buy, gets loose in the center and i constantly have to tighten it. But other than that no complains!
Every time I get a new prescription I order from Eyebuydirect.com
I've loved all my frames from here and have bought many pairs of glasses and sunglasses and have customized each to my liking and have loved every single one and haven't had to do any returns which i LOVEEEE!
Our previous glasses are great. The chromatic while not as strong as their were 5 years ago still will transition to dark when in bright light. Love them still.
It was fun looking at all the cute frames. I bought two pairs of glasses. I was very disappointed to be driving down the road discovering I had complete double vision. I don't know if the prisms were included or if they just didn't work. I'm afraid to try again and will look for a brick and mortar eyeglass place.
Eyebuydirect is the easiest, best quality online ordering site for eyeglasses. This is my third time ordering & I feel confident in the process.
I've ordered frames in the past that I didn't like the style of, and they have always made it easy to swap them out. I've bought four plus pairs before and will continue to use eyebuy in the future.
No problems everything's been good good response from your Help team
Easy peasy lemon squeezeyyyyyy. Got 2 pair for my mother in law after she was given a new prescription and she loved them. Made one pair some sunnies and she's never had a pair of prescribed sunglasses and she loved them.
Found the perfect frames - very easily. Lens were easy to order. My glasses arrive quickly.
I am using this year again because I had a great experience last year with awesome results.
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.