From the business
EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
Eyebuydirect Reviews Summary
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
This summary is generated by AI, based on text from customer reviews
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I received a 15% discount in my last purchase. Great variety of lenses. Bring a variety of styles and recomendations for you.
There are so many different styles and colors, I wish I could have them all. They fit perfectly and the price is always right! ;)
Browsing was easy and to figure out the right type of lenses and upgrades was truly clear and easy... not anymore.
The prices were super cheap and I used to be very pleased quality wise, not anymore. Last time I ordered glasses they turned out to be very heavy and did not come with the anti glare...
I used to recommend the site to everyone, not anymore.
I bought a glasses from eyebuydirect and it was the wrong prescription.
I contacted them via email got no response.
The manager sent a general customer email saying that they want to hear from the customers, That's a lie! I emailed to that address and still got no response.
I guess after 2months I just need to forget about them.
Website was easy to use and quick to browse. I did want a little more variety with colors. All the colored frames seemed to be in a round shape. I will shop there again though!
My husband is really good at braking/ loosing his glasses so when I found this site i couldn't have been happier!
I love my glasses! So far, I have only bought prescription sunglasses. I measured carefully, took my time - and I absolutely LOVE what I received. The work and look great. I just ordered regular clear glasses as well, we will see how those are. But I am really pleased with what I received, and a better deal than Costco.
One of the most important things to me in an online shopping experience is that the site work well and intuitively. EyeBuyDirect's site is AWESOME. I can find things easily, do all of the things I want during the shopping experience, and it's effortless and unintrusive. They even integrate extremely well with Amazon Payment and PayPal - both of which I have used in the past with other sites with varied quality of experience.
Oh, and they also have great glasses. That's important too. I've been ordering from them for years and the glasses are always perfect.
The website was being a bit tricky with me, but overall I got two new regular glasses and my first pair of prescription sunglasses which is awesome. Im so happy.
So I think these new glasses will make me sexy... well... at least I hope so. Now I am just filling the space because I have to have more. From Mr. Sexytobe soon.
Difficult to measure, somewhat confusing to get through all the required information. Will see if I'm a satisfied customer when I receive my glasses!
Such a great site! The information provided on site was very clear and easy to follow. And prices are very reasonable.
I received an email for 15% off, but when I tried to use it, code WELCOME, it wouldn't work. Why would you even send me such an email?
Good day Stuart,
Thank you for letting us know about your recent experience with EyeBuyDirect. We apologize for the inconvenience, you may provide your contact number and the best time to reach you in order for us to change the experience you had in placing an order.
Feel free to call us at 1-855-393-2891(US) or 1-800-734-918(for Australia) during business hours Monday - Friday, 9 AM to 10 PM EST or send us an email at eyecare@eyebuydirect.com.
Thank you and have a great day.
Thank you and have a great day.
I bought polarized prescription glasses at 1/2 the price of an ordinary Costco pair. The fit was a little too big. I wrote to the company to try and buy another pair that would be a better fit. But, they were nice enough to offer me an exchange after I had the glasses for almost 4 months. I very highly recommend them.
Awesome cute and stylish fames that are affordable. Wish that there were more shipping options but overall im satisfied.
First time ordering, hope it wall works out. Can't tell much about returning if they don't work out!
I've bought glasses for from EyeBuyDirect Twice before and I like the styles and the price range, it's not too insane like some other places, but the material quality seems to be lacking. The last pair I bought from EyeBuyDirect broke within 4 months, which is odd considering the first pair I bought from this company lasted me for two full years until i git my new prescription. So, I'm wondering if it was a fluke or if they've recently lowered their standards on quality. I guess lucky pair number three will tell me.
I just order my bi-focal glasses and I hope to be happy when I receive them. The website is extremely easy to navigate and the chat customer service... I'm very pleased.
Issa was very helpful and the total experience was great! I was nervous at first, but was quickly assured by Issa that it was doable - and it was quite simple with her help!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jr,
We would like to apologize for the troubles and frustration that you experienced with EyeBuyDirect and we appreciate you taking the time to share your concerns.
You may provide your order number or the details of your order in order for us make sure that you'll get the help that you need.
You may also call us at 1-855-393-2891(US) or 1-800-734-918(for Australia) during business hours Monday - Friday, 9 AM to 10 PM EST or send us an email at eyecare@eyebuydirect.com.
Thank you.