EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
This summary is generated by AI, based on text from customer reviews
Fast shipping and love the frames. Very easy to buy and look for the style that fit me. I always recommend this site to my friends and family.
I buy from EBD exclusively, they have all the styles you could want or need and even with a prescription added you don't break the bank.
I've bought 7 pairs of glasses from EyeBuy over the last 8 years and have been very happy with them. They shipped very quickly and I was very pleased with the fast shpping, style of the frames and the workmanship. I have recommended this site to anyone that will listen to me.
It is my second purchase! It is so simple to choose and it is over expectation! I just love! And in my first purchase I wrote a wrong number in my prescription and the sent me an e-mail telling me that the number that I wrote looks strange, so I verify again and it was wrong. They were so nice and clarify all my doubts! Plus they are very patience.
I haven't received my new glasses yet, but the shopping and buying process was easy! If the prescription is correct i will definitely order again.
I use this company every time I need a new pair of glasses. Their products have always been sturdy and look great.
Great experience and return and fix for broken glasses. I recommend hole heatedly! I like the selection and once you size your glasses Sm Med ect almost anything in that section will look good.
The Try On Feature really helped me decide on the frames I wanted. I tried on at least four different frames but kept going back and comparing them to the frames my spouse and I thought looked the best. This was really helpful for the decision making process which prompted me to buy four frames.
Thanks!
This is my second time ordering from eyebuydirect and both of my experiences have been easy and quick. I still love my first pair of glasses I ordered from them and knew I had to come back to order from them again.
I have needed new glasses forever and was referred to this website- seriously so many cute options it was hard to choose! And the prices can't be beat. They made it super easy to order! Can't wait to get my new glasses!
The process of ordering was so fun and easy! I am so excited to get my glasses and I'm really hoping for the best!
Funky styles at great prices. So affordable I can order a pair to compliment many outfits. Perfect!
Have ordered several pair for me and my son. He gets his for under $30 each time. He breaks them each time as well. Not due to the quality, just due to him sitting on them or some other reason. I would imagine if these were $300 a pop, he would be walking around without glasses right now!
At 47 years of age I just purchased my very first pair of glasses, and I am VERY pleased with my EyeBuyDirect product! I'll definitely be a repeat customer!
I haven't used this site in a while and although I am still happy with pricing there used to be a lot more in cheaper pricing and everything was already included.
This is my first time ordering with EBD so I can't speak to the actual product, but I will say that the process of selecting glasses was both fun and easy. I loved being able to use my photo to try on different frames and the selection of frames is great as well as the price.
I've been an EBD customer for a while now. My glasses are always nice, especially for the price.
Just placed my first order for progressives today.
We will see how they turn out.
I started buying Rx glasses online after paying $1000 at a local shop.
I have bought many pairs, have had only a few problems, all were addresses by
Eye Buy Direct, to my satisfaction. I would highly recommend this business as a affordable place to buy glasses.
Thrilled to find these glasses for computer use at a great price and lots of frame choices too! The website is friendly and I appreciate that it lets you build a wishlist and then narrow it down from there.
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.