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EyebuydirectReviews 14,553

4.6

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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,570
value
5,188
shipping
5,188
returns
131
quality
5,291
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New Jersey
1 review
0 helpful votes
Follow Ryan D.
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Maybe I'm just lucky, but every frame I've bought from EBD has fit almost perfectly. I generally have trouble with frames without nose guards, but for the most part, that hasn't been a problem with EBD. They are quite durable too; I only broke one pair within 10 months of owning it, and it was really my fault. But, it was easy to replace because of how affordable they were. Kudos, EBD!

Date of experience: August 6, 2018
Illinois
1 review
0 helpful votes
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My friend told me about eyebuydirect since she had bought her glasses from the website. What I liked was that they have the blue light features in the glasses for people like me that do not use prescription glasses but does use the computer every day and i know that it will help me with my eyes not to get too tired from working on the computer.

Date of experience: August 6, 2018
California
1 review
0 helpful votes
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Hopefully I will be happy with the glasses I'm happy with the price. If so I wil recommend it to others.

Date of experience: August 6, 2018
New York
1 review
0 helpful votes
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SPEND ALL THAT TIME SHOPPING AND DESIGNING GLASSES THEN COMES TIME TO GET FREE PAIR AND THE CODE GIVEN IN EMAIL THAT MADE YOU GO LOOK IS NOT VALID. I SMELL RAT

Date of experience: August 6, 2018
Pennsylvania
1 review
0 helpful votes
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I currently have 3 frames from EyeBuyDirect: 1 prescription that I wear essentially every day, and 2 nonprescription to wear with contacts. I just ordered 2 more frames, as my prescription changed again recently. I was pleasantly surprised with my online eyeglass-shopping experience. Perviously, I had only bought the frames covered by my insurance at the eye doctor... which were usually pretty ugly. But I had been looking for a very specific style, stumbled upon EBD's website, and found that I could buy cute frames for the same or less as I had been spending on mediocre ones at the optometrist! From the outside, it may seem a bit pricey, especially for decent prescription frames with UV protection and all that good stuff, but honestly, as a lifetime wearer of eyeglasses, it's a small price to pay to be able not only to SEE, but to feel confident and true to your individual style in the right pair of eyewear.

Date of experience: August 6, 2018
Florida
1 review
0 helpful votes
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Price Gouging
August 6, 2018

Charged twice for s/h and their prices skyrocketed and their coupons don't work I would recommend going someplace else.

Date of experience: August 6, 2018
California
4 reviews
0 helpful votes
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Nice sunglasses
August 6, 2018

This company offers really nice sunglasses for a good price. I subscribed to their newsletter and I've got a 15% off and free shipping. I had a good experience shopping on this site!

Date of experience: August 6, 2018
California
1 review
0 helpful votes
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It's really easy to figure out your own size. It only takes a few minutes and the instructions are very clear. Savings are really worth taking the extra time.

Date of experience: August 6, 2018
West Virginia
1 review
0 helpful votes
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Love EyeBuyDirect
August 6, 2018

Great prices, great selection, prompt delivery. I buy all of my family's glasses from EyeBuyDirect!

Date of experience: August 5, 2018
Texas
1 review
0 helpful votes
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EyeBuyDirect was easier to use than the other folks. I have one pair from them that I simply ordered with the new Rx. Then I added a second Rx. Keep in mind I did not get any fancy stuff; lined, not progressive; no tint or color changing.

I expect these to last me some time if the first pair is any indication.

Date of experience: August 5, 2018
Missouri
1 review
0 helpful votes
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Thank you EyeBuyDirect for this user friendly, stress-free, and reasonably priced way to purchase eye glasses. I look forward to receiving my eye glasses soon, and wearing them since my current glasses have scratches on the lense which is making it difficult to see clearly.

Date of experience: August 5, 2018
Germany
1 review
0 helpful votes
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Good deal
August 6, 2018

Site was user friendly and great prices. Especially for a active kid who goes through glasses pretty quick.

Date of experience: August 5, 2018
Arizona
1 review
0 helpful votes
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Was easy to order
August 6, 2018

Will be able to rate better after I try the glasses on and that the numbers, prescription are correct.

Date of experience: August 4, 2018
Michigan
1 review
0 helpful votes
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It took a minute, but if you have all your numbers and a good full face photo, it's fun trying on all the different styles. If this first pair works out, I will definitely use this business again. My husband wants to see my pair before he tries it too.

Date of experience: August 4, 2018
Colorado
2 reviews
0 helpful votes
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Great
August 6, 2018

Thank you. Glasses are first class. You saved me $720 over optometrist, Great service I just ordered 2 extra pairs

Date of experience: August 4, 2018
Arizona
1 review
0 helpful votes
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The pair of eye glasses I purchased last year (very high astigmatism progressives... very complex prescription) was one of the BEST set of lenses I've ever owned. Lastet long, the least scratches etc... Eye Bye Direct needs to "up" the quality of their frames and offer smaller sizes for small faces/eyes/head. Also, they cannot fill my prescription in a sunglass at all, not in any single frame on their site, which is a major dissapointment since I would love to buy some... now I have to look elsewhere.

Date of experience: August 4, 2018
Oklahoma
1 review
0 helpful votes
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First time shopping at EyeBuyDirect, really excited to be able to find affordable eye ware looking forward to receiving my order and seeing how I like them.

Date of experience: August 4, 2018
Oklahoma
1 review
0 helpful votes
Follow Heidi T.
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The worst part was deciding on the frames. I needed an option for prism and you have it! I will definitely be referring this site to my friends and relatives.

Date of experience: August 3, 2018
Washington
1 review
0 helpful votes
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2nd pair ordered
August 3, 2018

I will never buy from the store again. Just grey the exam and save a huge amount of money. Fast shipping. Great quality.

Date of experience: August 3, 2018
Texas
1 review
0 helpful votes
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I was quite spectical of buying glasses online and what to expect but the whole experience was very easy and simple. Everything was broken down for you and you could easily see what the glasses would look like on other people.

Date of experience: August 3, 2018