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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
Eyebuydirect Reviews Summary
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
This summary is generated by AI, based on text from customer reviews
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Extremely helpful. I'm 75 yrs of age and she was very patient with me. I will definitely re-order again some day.
Over all my disappointment is with the pricing. I found decently priced glasses and then got charged shipping, and a lense fee on top of that. I just needed frames! You should be able to just buy frames. $9 became $21.
Great Service and great prices. Coupons are always a plus when i place my order.The frame i wanted was out of stock but they have tons of other options. Five stars!
I haven't had any problems with my orders from this company.my first order I placed the prescription was slightly off and your people got it fixed asap without any fuss on my part. Now ive come back to make a second order
Excited about getting glasses, easy way to order, waiting to see how they fit, good prices, a bunch of styles, got two pairs because i tend to loose $#*!
Every pair of glasses I've ordered off of here have been perfect! The Bogo deal is a little lame that you get charged for the lenses but it is better than paying for the frame and the lense!
I've been a customer since 2012. The glasses have always worked well.The algorithm wants a hundred characters. So everything after well is unnecessary.
I made many attempts, time consuming attempts before finally completing the order. The test in the process is the actual effectiveness of the prescription and how the process works after the money is paid.
I need a month to give my review.
The BOGO offer is BOGUS. The offer is for a second frame with no lenses. What's the point? SMH. They are better off advertising 1/2 off the second pair. That would be a more practical solution.
Hi Christopher,
We apologize for the inconvenience. Your business means a lot to us, we will be glad to help and raise your concern for us to continue to improve our service. You may also provide your direct contact number and the best time to reach you.
You may also call us at 1-855-393-2891(US) or 1-800-734-918(for Australia) during business hours Monday - Friday, 9 AM to 10 PM EST.
Thank you
The discounts are just awesome and easy! I've ordered once before... so easy and user friendly... so many styles and the coupons are an extra treat!
I love Eye Buy Direct Products are great, priced right and awesome customer service. I have recommended this site to all my friends.
My favorite online site to order prescription glasses. I got two pair for under $100 (including shipping) compared to $500 for one pair at my eye clinic.
I love using Eyebuydirect! My friend showed me this website and ever since I have always gotten my eyeglasses here for a lot cheaper than I would at the eye doctor's office.
This was a great and more affordable way to buy glasses. I will definatly be using again as long as the finished product is as amazing as the website.
I wish they had a list of sizes versus having to put your measurements in. Otherwise, I have no issues. The frames are nice and they fit good.
SO MANY OPTIONS, and such a good way to tell if the frames fit or not. Upload a photo, adjust the size, and try the glasses on. Easy to compare and easy to add prescription info. Will use this site again.
I really like that they allow reviewers to upload their own photos. Looking through those made it much easier to base my decision off of and get an idea of which frames would look best... don't bother trying the "try on" option.
Glasses from this site are good quality! Prices vary from inexpensive to pricy but theres something for everyone! Discounts are always available to make glasses even more affordable. They are also stylish and trendy!
I'm a returning customer, and I can never find glasses that fit me on other websites or in stores but here I ave such a selection to pick from it's AMAZING!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Marina,
Thank you for taking time out of your busy schedule to write us and express your grievances on how our website and services do not meet up with your expectations.
To resolve your issue, please provide your contact number and the best time to reach you in order for us to walk you throug2:52
H the process of placing an order. You may also call us at 1-855-393-2891(US) or 1-800-734-918(for Australia) during business hours Monday - Friday, 9 AM to 10 PM EST.
Thank you and have a great day!