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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
Eyebuydirect Reviews Summary
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
This summary is generated by AI, based on text from customer reviews
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This website was extremely accommodating when it came to using the filter to find the frames I wanted with the color I wanted, uploading my picture to ensure the best fit, and tailoring the lens to the needs of my eyes. I've gotten two pairs of glasses from this website and they are still in great condition. Now, I'm waiting on my next pair to come in the mail!
Every part of this experience is a pleasure. I will 100% be ordering again and can't wait to get my latest pair in the mail.
Love the ease and simplistic nature of this site. Cheap yet reliable glasses are the best. I love being able to get nice glasses for a reliable price. Decided to try some sunglasses this time to see if I like them
Good prices, lots of styles. I like how there are so many promo codes going on. A pair, one of the more expensive ones, lasted me about 2 years.
I keep buying because it's cheap and I go through glasses quickly, but it takes a long time to get your order.
I wrestled with a major competitor for hours. Their software was so difficult... maybe too user friendly but lost its own way. Your dimensions as in an engineering sketch saved time and brain strain. Sure hope they "work" as well as your website.
EyeBuy is a great company to get your glasses. They so many selections of glasses to choose from and they god discounts. You can also refer friends or family and get discounts
I am a happy customer and continue to send peeps your way. I have never had an issue and if I have to call customer service they are great. Love when you do the buy one get one!
The frames are nice, although they're inexpensive. The lenses can run the price way up - and I don't have a bad prescription. It's much more expensive if you want a tint or sunglasses.
I'm impressed by the ordering process and the selection along with the prices! I love how many frames there are and that you can just enter your own prescription exactly!
I was initially very skeptical about ordering glasses online. However, I have ordered several pair and happy with all that I have ordered.
Wh would I ever want to buy from anywhere else? This is the second time in a year that I have shopped eye buy direct. I know I'll be shopping here again very soon! I love all the glasses I've got from here.
First time buying glasses online. Shopping was easier than any other site I looked into. Fingers crossed that it all goes well.
We have ordered from here 2 other times and are always pleased. Glasses are just what we expected. Only thing is when you add the lenses there's always a fee and then a shipping charge as well, so it's surprising when you go the check out and
It's quite a bit more then when you picked out your cheap frames, Still a good deal.
Such an easy way to buy glasses, and so much cheaper than the $250 frames I bought in store (that feel like I bought them at a pharmacy). I'm so excited to get these and go back to living my life again!
I spend at least 8 hours a day during the work week in front of a computer. My $300+ glasses I bought at my eye doctors office had some sort of coating that was supposed to help my eyes when looking at my computer screen. However, I could still feel tension in my eyes at work and I'd often have a headache by the end of the day. I ordered the Lake frames with the EYEZEN bundle and UV protection hoping it would help. The price was pretty reasonable so I thought it was worth a shot. I felt my eyes relax immediately when I put my glasses on and looked at my computer screen. The only color difference I've noticed is the white on the computer screen doesn't seem as eye searingly bright. I don't know how the digital screen protection works but I haven't had a headache from looking at my computer screen since I purchased these glasses. So totally worth it!
I saw an ad on Facebook for affordable glasses-which I needed because I dont wear my glasses that often, but need to have them around just in case. So, having cheap glasses helps me not only be able to change stylish glasses often, but I get to keep one in my car, my boyfriends car, at home and at work! On top of that, I get compliments on them all the time! I love Eyebuydirects motto about changing glasses like you change shoes. :) Its nice that since I am forced to wear glasses, that I at least get to wear cute glasses!
After a second attempt to get my progressive prescription correct, they've failed again. Worse than that, apparently their 30 day refund/exchange program only works ONE time. So, if they get it wrong the second time, tough stuff. Guess what? They got it wrong twice. Now I guess I can just toss them. What a waste of money. DO NOT use Eyebuydirect.com
Have had nothing but good luck with my 2 previous purchases. Glasses have lasted one year or more. Hoping for the same with my latest purchase.
My glasses broke 6 months into wearing them (I did not even wear them all the time, only to watch tv in bed and occasionally to work) I was very disappointed, I just picked them up and the handle came off. I contacted eyebuydirect and they told me they'll send me a free pair I was very happy with the customer service until they told me I had to pay $10 for shipping. Customer service sucks felt like I was talking to a robot and I had to repeat myself multiple times plus shipping should have been covered 100% when it is not even remotely my fault the glasses broke. I am getting my so called "free pair" and never ordering glasses there again. Even if the glasses are on the cheaper side if $30 are going to break every few months I don't think that's worth it. I'll try zenni.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Anastacia,
We would like to apologize for the troubles and frustration that you experienced with EyeBuyDirect. You may provide your contact number to and best time to reach you to help you with your concern.
You may also call us at 1-855-393-2891(US) or 1-800-734-918(for Australia) during business hours Monday - Friday, 9 AM to 10 PM EST.
Thank you and have a great day!