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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
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EyeBuyDirect, is a great value and provides many tools to help you pick out your glasses. I wish the filters were not mutually exclusive. It would make it much easier to search by both style and size.
Buying from here is great, easy to use and customer service was a good experiance. Please add more variety to your selections, alot of frames look very similar.
Thank you!
Alex was very helpful. Didn't have any problems with finding the glasses I wanted. A lot to choose from, not a whole lot of colors, but great anyway
I love them. All 16. Just today I bought 2 pair for 120. Glass are my favorite fashion accessory and Eyebuydirect's selection, affordability, and quality make it possible for me to indulge.
I LOVE this company and website. I have multiple frames from here with multiple different versions and quality of lens at my own choosing. However even the "low" end lenses are really good quality. Additionally I had a favorite pair break really soon after they arrived just due to life and eye buy direct is offering me a replacement. GREAT customer service. I just ordered prescription sunglasses I am sure they will be as good as all other previous products.
I love the site, it's really convenient and ready to use and add prescriptions, I didn't like the fact that some games didn't work with my prescription because they were frames I really wanted to purchase. But all in all I love the site thank you can't wait to get my glasses thank you
I like them. The price is great and so are the glasses. I just get the plastic ones. Im on my 3 pair in 2 years. My 2 year likes to help with them. Otherwise they are great!
A very helpful young lady assisted me through the whole process of purchasing my glasses and sun glasses online. Her name was Cynthia! I'm so thankful to find a webstie that does not feel as tho you are speaking to a robot but a live person :) Awaiting for my glasses to arrive :)
I always order from this company, Its easy, fast, and not expensive at all. I tell all my friends about them.
This was the first time I tried ordering glasses off the internet. Using Eyebuydirect, I was a little nervous since I couldn't try them on physically. I used their process where I could upload a pic and try them on that way. I ordered them on a Friday night, which means the first working day was Monday. It took the five days that week, and Monday of the following week. That's only 6 working days. On Tuesday, they shipped them out and on Thursday, I received them, SUPER FAST! Walmart would have taken longer, I checked.
They came perfect, they fit perfect, the lenses are perfect, no line trifocal progressives and change to dark grey in the sun, these are absolutely perfect glasses at half the price of Walmart, maybe more than half off. I highly recommend using this business.
I just placed an order for the outline. I will give an honest review as son as I get receive the glasses
Had to use another phone even after closing the first phones browser. Would not load and kept erroring out.
This is my third pair and they all work great!
Sunglasses, Work glasses and and entertainment pair.
All good It was fun and the glasses will be very nice. I see well but need them to read and look cool when working.
I just ordered another pair of glasses from EyeBuyDirect because they offer such great service. My son had a pair break that he had purchased in July. When I called, the representative was very apologetic about the frames breaking and took care of replacing the frames for us very quickly. We'll definitely continue to purchase our glasses through their website.
EyeBuyDirect, is a reliable, practical place to get your family good inexpensive glasses. I recommended it to a few friends, they also purchased glasses for the kids. It's a practical way for parents to buy quality inexpensive glasses for their kids so they are ready for new school year.
Exactly how wonderful this site is. I have never had any issues ordering my glasses as well as the use of my eyeglasses. I simply wish my prescription would quit changing.
This is my 3rd pair of frames with EBD. Wish I would have discovered these sooner. I don't think I can go back to buying frames at my optometrist office again.
My second time ordering and the first set of glasses was great. So here I am ordering again. Easy process.
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Answer: I received two pairs very quickly but was very disappointed when i put them on only to find out the prescription was completely wrong. There are no refund or exchange directions in your website or with the packaging, so I did not know the number to call. Please get in touch with me asap about exchanging the glasses for ones with the correct lenses. Thank you very much. My name is Ellen Mazzeo Larkfield road East norport, ny Phone: 917-763-0092 I the glasses came without any paperwork and I do not have the order number that was originally used on both pairs. I bought them within this past month or so. (This is after returning a pair that I sent back for the same problem(. Please call me or email me so I can figure out how to correct this error. Or please send me your customer service phone number that I can talk to someone live. Thank you. Emazzeo