business logo of Eyebuydirect

EyebuydirectReviews 14,570

4.6

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
How would you rate Eyebuydirect?
grey star
grey star
grey star
grey star
grey star

Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,570
value
5,188
shipping
5,188
returns
131
quality
5,291
This company does not typically respond to reviews

Instant Feedback

243,410 reviews

We monitor reviews for authenticity

Florida
1 review
0 helpful votes
Follow Carmen J.
Unfollow Carmen J.
Share Review
Report Review

Excelente
September 22, 2018

Un servicio 100% recomendado un servicio de rapidez y excelencia todo llega muy bien y la gran mayoría llega a antes de lo esperado

Date of experience: September 22, 2018
Vermont
1 review
0 helpful votes
Follow Larry B.
Unfollow Larry B.
Share Review
Report Review

Great value
September 21, 2018

EyeBuyDirect, is a great value and provides many tools to help you pick out your glasses. I wish the filters were not mutually exclusive. It would make it much easier to search by both style and size.

Date of experience: September 21, 2018
Maryland
1 review
0 helpful votes
Follow Anastasiya L.
Unfollow Anastasiya L.
Share Review
Report Review

Options
September 21, 2018

Buying from here is great, easy to use and customer service was a good experiance. Please add more variety to your selections, alot of frames look very similar.

Thank you!

Date of experience: September 21, 2018
Alabama
1 review
0 helpful votes
Follow Rosalind B.
Unfollow Rosalind B.
Share Review
Report Review

Great
September 21, 2018

Alex was very helpful. Didn't have any problems with finding the glasses I wanted. A lot to choose from, not a whole lot of colors, but great anyway

Date of experience: September 21, 2018
California
1 review
0 helpful votes
Follow Jennifer S.
Unfollow Jennifer S.
Share Review
Report Review

I love them. All 16. Just today I bought 2 pair for 120. Glass are my favorite fashion accessory and Eyebuydirect's selection, affordability, and quality make it possible for me to indulge.

Date of experience: September 20, 2018
South Carolina
1 review
0 helpful votes
Follow Tiffany S.
Unfollow Tiffany S.
Share Review
Report Review

So many good frames
September 21, 2018

I LOVE this company and website. I have multiple frames from here with multiple different versions and quality of lens at my own choosing. However even the "low" end lenses are really good quality. Additionally I had a favorite pair break really soon after they arrived just due to life and eye buy direct is offering me a replacement. GREAT customer service. I just ordered prescription sunglasses I am sure they will be as good as all other previous products.

Date of experience: September 20, 2018
North Carolina
1 review
0 helpful votes
Follow ASHLEY M.
Unfollow ASHLEY M.
Share Review
Report Review

I love the site, it's really convenient and ready to use and add prescriptions, I didn't like the fact that some games didn't work with my prescription because they were frames I really wanted to purchase. But all in all I love the site thank you can't wait to get my glasses thank you

Date of experience: September 20, 2018
Wisconsin
1 review
0 helpful votes
Follow KIMBERLY P.
Unfollow KIMBERLY P.
Share Review
Report Review

You get what you pay for.
September 20, 2018

I like them. The price is great and so are the glasses. I just get the plastic ones. Im on my 3 pair in 2 years. My 2 year likes to help with them. Otherwise they are great!

Date of experience: September 20, 2018
Colorado
1 review
0 helpful votes
Follow Daniela F.
Unfollow Daniela F.
Share Review
Report Review

EYE BUY Direct
September 20, 2018

A very helpful young lady assisted me through the whole process of purchasing my glasses and sun glasses online. Her name was Cynthia! I'm so thankful to find a webstie that does not feel as tho you are speaking to a robot but a live person :) Awaiting for my glasses to arrive :)

Date of experience: September 20, 2018
Florida
2 reviews
0 helpful votes
Follow Robert V.
Unfollow Robert V.
Share Review
Report Review

BEST GLASSES EVER
September 20, 2018

I always order from this company, Its easy, fast, and not expensive at all. I tell all my friends about them.

Date of experience: September 20, 2018
California
1 review
0 helpful votes
Follow MacGuyver B.
Unfollow MacGuyver B.
Share Review
Report Review

This was the first time I tried ordering glasses off the internet. Using Eyebuydirect, I was a little nervous since I couldn't try them on physically. I used their process where I could upload a pic and try them on that way. I ordered them on a Friday night, which means the first working day was Monday. It took the five days that week, and Monday of the following week. That's only 6 working days. On Tuesday, they shipped them out and on Thursday, I received them, SUPER FAST! Walmart would have taken longer, I checked.
They came perfect, they fit perfect, the lenses are perfect, no line trifocal progressives and change to dark grey in the sun, these are absolutely perfect glasses at half the price of Walmart, maybe more than half off. I highly recommend using this business.

Date of experience: September 20, 2018
California
1 review
0 helpful votes
Follow Marileth C.
Unfollow Marileth C.
Share Review
Report Review

So easy to order
September 20, 2018

I just placed an order for the outline. I will give an honest review as son as I get receive the glasses

Date of experience: September 20, 2018
Texas
2 reviews
0 helpful votes
Follow Danielle M.
Unfollow Danielle M.
Share Review
Report Review

Issues with online checkout
September 20, 2018

Had to use another phone even after closing the first phones browser. Would not load and kept erroring out.

Date of experience: September 20, 2018
Georgia
1 review
0 helpful votes
Follow Pualani C.
Unfollow Pualani C.
Share Review
Report Review

A must use website
September 20, 2018

This is my third pair and they all work great!
Sunglasses, Work glasses and and entertainment pair.

Date of experience: September 20, 2018
Michigan
1 review
0 helpful votes
Follow JOHN F.
Unfollow JOHN F.
Share Review
Report Review

Easy to work with
September 20, 2018

All good It was fun and the glasses will be very nice. I see well but need them to read and look cool when working.

Date of experience: September 19, 2018
Indiana
1 review
0 helpful votes
Follow Karen M.
Unfollow Karen M.
Share Review
Report Review

Great service
September 20, 2018

I just ordered another pair of glasses from EyeBuyDirect because they offer such great service. My son had a pair break that he had purchased in July. When I called, the representative was very apologetic about the frames breaking and took care of replacing the frames for us very quickly. We'll definitely continue to purchase our glasses through their website.

Date of experience: September 18, 2018
Pennsylvania
2 reviews
0 helpful votes
Follow Carol G.
Unfollow Carol G.
Share Review
Report Review

Quality for Less
September 20, 2018

EyeBuyDirect, is a reliable, practical place to get your family good inexpensive glasses. I recommended it to a few friends, they also purchased glasses for the kids. It's a practical way for parents to buy quality inexpensive glasses for their kids so they are ready for new school year.

Date of experience: September 18, 2018
North Carolina
1 review
0 helpful votes
Follow Kelley D.
Unfollow Kelley D.
Share Review
Report Review

Exactly how wonderful this site is. I have never had any issues ordering my glasses as well as the use of my eyeglasses. I simply wish my prescription would quit changing.

Date of experience: September 18, 2018
Washington
1 review
0 helpful votes
Follow Christina J.
Unfollow Christina J.
Share Review
Report Review

Great frames
September 20, 2018

This is my 3rd pair of frames with EBD. Wish I would have discovered these sooner. I don't think I can go back to buying frames at my optometrist office again.

Date of experience: September 18, 2018
Florida
3 reviews
0 helpful votes
Follow Miguel B.
Unfollow Miguel B.
Share Review
Report Review

Great value
September 18, 2018

My second time ordering and the first set of glasses was great. So here I am ordering again. Easy process.

Date of experience: September 18, 2018