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EyebuydirectReviews 14,554

4.6

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From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,570
value
5,188
shipping
5,188
returns
131
quality
5,291
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Florida
1 review
0 helpful votes
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Quick way to buy glasses
September 16, 2018

The site is easy to use. A quick buying experience. The glasses are reasonably priced.
Hope they let me see better.

Date of experience: September 16, 2018
Virginia
1 review
0 helpful votes
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Haven't Looked Back Since
September 16, 2018

I've been a customer of EBD since 2016 and haven't looked back since then. I made several purchases of stylish glasses and am always in awe of how convenient buying online has been. The only downside would be that several of the frames I've purchased have loosened over time (within months) and they are easily re-tightened.

Date of experience: September 16, 2018
California
1 review
0 helpful votes
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I ordered two pairs online. And confirmed the purpose for each of the lenses in the provided box. Then they emailed me 3 separate times, asking me to confirm the purpose of the lens. No matter how I worded it they could not understand me. The long distance lens are for general use, the reading ones are also for general use. They're both for general use. Both are for regular everyday use, because that's what the doctor prescribed. THEY JUST COULD NOT BELIEVE ME BECAUSE... WHAT?

When I finally (desperately) needed my lenses, they came in the mail wrong. I double check what I filled, and no issue. How could they seriously mess up that badly?

Date of experience: September 16, 2018
Leo L. — Eyebuydirect Rep
over a year old

Hi Annie,

We apologize for the inconvenience. Your business means a lot to us, we will be glad to help and raise your concern for us to continue to improve our service. You may also provide your direct contact number and the best time to reach you.

You may also call us at 1-855-393-2891(US) or 1-800-734-918.Our business hours are 9:00 a.m. - 12:00 a.m., Monday through Friday, EST.
Thank you

Texas
1 review
0 helpful votes
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Great buy
September 16, 2018

I like the fact that if you don't like the fit, you can return the pair for a new pair. Have returned several times to purchase,

Date of experience: September 16, 2018
Tennessee
1 review
0 helpful votes
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I'd like for there to be an option to try just the frames. For example, get a few shipped to me then send them back knowing which will fit just right.

Thanks you

Date of experience: September 15, 2018
North Carolina
1 review
0 helpful votes
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Fantastic
September 15, 2018

I love cheap glasses for everyday bumping around. Save the expensive glasses for better times. You can never have too many, especially reading glasses for every room.
This is good for me, don't care what the world thinks.

Date of experience: September 15, 2018
California
1 review
0 helpful votes
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Easy and good
September 15, 2018

Good and easy! Very cheap, thoroughly explained on the web. Self-explanatory. It's my third order with them :)

Date of experience: September 14, 2018
Washington
1 review
0 helpful votes
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Great and affordable!
September 15, 2018

I love this place they have amazing glasses and are somehow so cheap? Big fan of everything they have to offer this is my third year of ordering with them and I will continue!

Date of experience: September 14, 2018
Ohio
1 review
0 helpful votes
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Solid frames and fairly good glass. Great prices. I gave four stars because of the long shipping time.

Date of experience: September 14, 2018
Georgia
1 review
0 helpful votes
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ISSUES WITH CHECKOUT
September 15, 2018

For some reason, it was not working to select AMEX or PayPal. I had to try four times to checkout. My prior phone ordering was professionally and patiently handled.

Date of experience: September 14, 2018
Indiana
1 review
0 helpful votes
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You guys are always amazing
September 15, 2018

I have about ten (yes TEN) pairs of glasses from you guys. I never thought i could make not seeing very well fashionable. But here I am picking glasses out that match my outfit every day, for surprisingly CHEAP! People think of glasses as my signature thing thanks to you guys.

Date of experience: September 14, 2018
Maryland
1 review
0 helpful votes
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Love This Site!
September 15, 2018

A friend told me about Eye Buy Direct. I have ordered 8 pairs of glasses and love every one. Pricing, options, style, use of website, I think it's all great! Kimberly K.

Date of experience: September 14, 2018
California
1 review
0 helpful votes
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Very simple and useful tools to choose the perfect eyewear. Their turn is only s phone call away! Even though the customer service agents are from the Philippines they try their best to help in any way they could. I've been using this site for two years now and I'm still a happy customer.

Date of experience: September 13, 2018
Missouri
1 review
0 helpful votes
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Good, Fast, Cheap
September 15, 2018

Been using them for years for my fashion frames, so cheap in comparison to other places and turnaround is less than a month, which I am really happy about. I change up my style often so it's cool my glasses can change with it. Been using EyeBuyDirect since 2015 and keep coming back!

Date of experience: September 13, 2018
Florida
1 review
0 helpful votes
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They offer great quality glasses for an affordable price and have great customer service. I love the options they have and own about 5 pairs of glasses from them. I had an issue with how I received one and they had no problem sending me a new pair. I had also been unsatisfied with how one of the frames fit me so I returned them within the 14 days and got my refund.

Date of experience: September 13, 2018
California
1 review
0 helpful votes
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Pretty easy
September 14, 2018

The whole process of finding and ordering my new glasses was all pretty simple and easy! I can't wait to get my new glasses!

Date of experience: September 13, 2018
California
1 review
0 helpful votes
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I'm honestly so excited and anxious to get my new glasses in. Just ordered them so I'm hoping everything turns out well. The whole process of picking out glasses and putting in my prescription was super easy though. I couldn't have asked for a simpler process.

Date of experience: September 13, 2018
New Jersey
1 review
0 helpful votes
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Easy to use
September 13, 2018

At first I was apprehensive to use this site because I didn't know my measurements or how to read my prescription but the tutorial helped me figure out what to do. There are a lot of frames to choose from and I can't wait to get mine in the mail!

Date of experience: September 12, 2018
Nevada
1 review
0 helpful votes
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Love love love!
September 13, 2018

I used to buy my glasses at the eye doctor but soon I realized their selection was lacking and their prices were ridiculous. I heard about eyebuydirect from a friend, and I will never get my glasses anywhere else. The selection is amazing and the prices are reasonable. I've just purchased my third pair of frames/lenses here. Thank eyebuydirect!

Date of experience: September 12, 2018
Colorado
1 review
0 helpful votes
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I love eyebuydirect's frame selections, and how dang cheap they are. Yeah, they a definitely an upselling machine writ large - but if you can stomach the process, the results are worth the elbow grease. I haven't dealt with their return policy, so I can't speak to that.

Date of experience: September 12, 2018