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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
Eyebuydirect Reviews Summary
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
This summary is generated by AI, based on text from customer reviews
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Informed agent given questions re: order. Friendly. System is well developed. User friendly. Chat availability. Cheaper than the local store or optometrist offices.
Sooo affordable and fashionable! Such a wonderful company, many new styles and designs in an array of beautiful colors. I will always get my glasses here!
Awesome if my glasses got here even faster that would be even more awesome. I tell all my friends to get their glasses from ya'll hook me up
Even with insurance, frames at the optometrist are always so expensive, so I've had the same frames for 3 years. I can't wait to add some diversity to my style with new frames I can afford!
I didn't find out till 2 weeks after I placed my order that they couldn't cut my lenses but they still were trying to pressure me to buy the frames.
OMG just give me the refund.
1st time buyer! I love the deals! Can't wait to get my glasses! Only complaint so far i wasn't able to use my welcome coupon that didn't say sales was exclude till i got to my check out cart! Need to say that on the coupon not in check out very misleading!
I was very skeptical of using an online glasses service because I have always ordered my glasses from the optometrist 's office. However, my expectations were far exceeded.
I Like EBD so much. I've bought 7 pairs already and all of them I absolutely wear them all the time. I even became a Focus Member. I really enjoy all the discounts they offer on their frames. My only consent would be the price of the frames actually categorized as "Sunglasses" because I think it is too high compared to the rest of the glasses on the site.
I now have 5 pairs of glasses that I change out daily. LOVE! Really cheap pricing but well made. They look great and arrive quickly as well!
I Can't wait to receive my new glasses. I was referred to the site after my current glasses broke. I immediately was amazed by the prices. So I purchased ASAP
They didn't have my size I desired in stock... but I'm sure they'll be fine when they arrive.
Back for another pair for prices and quality. The frames are a good value- I usually buy Oliver Peoples but the pair I'm replacing are now around $300 which is plain stupid. I generally find the website so white bread and bland I want to smash public property, I'm sure Mike Pence shops here. I wish they would show real people as models instead of these candidates for Mormon abstinence training so at least I'd feel like I'm sending my money to real people and not an Aryan youth group.
After the easy use of their site, I am truly looking forward to my new glasses arriving! EyeBuyDirect is straight forward with pricing, has tons of options and very easy to use!
Prices are great, frames are well made. Always shipped on time. What else can you ask for? Check back often because the site will get new styles often and usually have a new sale.
I have bought multiple pair of glasses over the past 30 years and EyeBuyDirect is the easiest, most affordable way to buy glasses ever, in fact I have about 4 pair for different looks depending on how I feel that day.
This is so easy and priced right. So much easier than going to the store and waiting in line. I do wish the shipping was faster.
This is my second time ordering on the website. They have nice colors and shapes available. I ordered 2 pairs, can't wait to get them.
Can't wait to try my glasses. I haven't got either of my glasses yes so I'm just waiting. EyeBuyDirect please hurry.
The website is easy to use, prices are very reasonable, and the customer service is good if you call, but the email response is a bit sketchy.
EBD may not want to rush the survey quite so fast. Ordered my first lenses 4 mins ago. All fine thus far. Not overly encouraged by the top 10 reviews to the right here. High drama. Will I be billed 3 times and have to cancel by card? Will they send me the glasses ordered by a grandmother in rural Poland? Or will I order four more pair on the weekend and tell all the kids about it? Stand by.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Kristin,
We apologize for the inconvenience. Your business means a lot to us, we will be glad to help and raise your concern for us to continue to improve our service. You may also provide your direct contact number and the best time to reach you.
You may also call us at 1-855-393-2891(US) or 1-800-734-918.Our business hours are 9:00 a.m. - 12:00 a.m., Monday through Friday, EST.
Thank you