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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
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The mobile app I used was very easy to use and it didn't take very long to complete my order. I look forward to to getting my glasses to see the end product.
The site is totally user friendly and hospitable each step along the way. I love the filtering options and the suggestions made for other frames I may like. Most of all - though a as someone who has lost and broken two pairs of glasses, I am so grateful to your site for keeping my prescription plugged in for easy, quick replaca! I also can't say enough about how easy it is to "try on" the merchandise! There wereminor issues getting my finger directly over my eye and such both other than that it was a dream! The price and quality are wonderful and I look forward to replacements coming shortly!
Some quality glasses. I have used this site before, now getting another pair with a new prescription. Great prices and a lot of choices to choose from. Highly recommend using them for your eyewear needs.
Great prices, intuitive website, easy buying experience. The variety is extensive in addition to the different lens selections and tints.
I just ordered my glasses and it was super easy, with informational videos along the way. I just wish I could see the frames in 3D in order to really understand what I was getting, or even customer photos to show the true fit? Other than that, very smooth experience from beginning to end.
The prices are outrageous prices! Easy to use and quality glasses. This is my second order of sunglasses and I also got eyeglasses for my daughter all under $200 including coatings and tints. These prices allow me to have glasses that truly are accessories.
Best online eyeglass shop I've ever used. Awesome prices and always delivers earlier than expected. Had no problem getting a replacement pair when 1 broke while cleaning them.
I used to live in NYC where eyeglasses cost a small fortune. You'd be lucky to spend less than $300.00 for a so-so pair. I switched to EBD a few years back, and I've been consistently pleased with the results. Great prices. Nice selection. Very good customer service. Time to shipping ordinarily is excellent. What's not to like?
Easy to use. The best selection of frames and great pricing. I reccomend Eyebuy direct. The lens options are perfect and easy to understand. It walks you through step by step.
Very happy to have found this sight! Lots of styles to choose from, all at a great price, and glasses delivered right to my door. What more can you ask for?
The best prices around, and easy to order. Just make sure your prescription spells out the PD 'cause it's a pain in the butt to measure at home.
Have used EyrBuyDirect before and always been pleased. If I had an issue with glasses after I got them, it was always resolved quickly and easily.
I just wish you could move glasses around in the"try on".
The glasses were not close to my eyes and crooked1
Fairly priced, super cute glasses, and love the personalized quiz! Never going back to in-store purchases after this.
I still can't believe the prices and variety of choices on this website! The customer service is incredible and the quality of the glasses is amazing! Why pay more when you can get the same quality for less than half the price! Five stars!
There are other sites out there that offer low prices for glasses, but the quality looks low price as well. I always go to eyebuydirect for glasses for the savings and stylish frames.
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Answer: I received two pairs very quickly but was very disappointed when i put them on only to find out the prescription was completely wrong. There are no refund or exchange directions in your website or with the packaging, so I did not know the number to call. Please get in touch with me asap about exchanging the glasses for ones with the correct lenses. Thank you very much. My name is Ellen Mazzeo Larkfield road East norport, ny Phone: 917-763-0092 I the glasses came without any paperwork and I do not have the order number that was originally used on both pairs. I bought them within this past month or so. (This is after returning a pair that I sent back for the same problem(. Please call me or email me so I can figure out how to correct this error. Or please send me your customer service phone number that I can talk to someone live. Thank you. Emazzeo