business logo of Eyebuydirect

EyebuydirectReviews 14,570

4.6

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
How would you rate Eyebuydirect?
grey star
grey star
grey star
grey star
grey star

Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,571
value
5,188
shipping
5,188
returns
131
quality
5,291
This company does not typically respond to reviews

Instant Feedback

243,415 reviews

We monitor reviews for authenticity

Maine
1 review
0 helpful votes
Follow Jenny K.
Unfollow Jenny K.
Share Review
Report Review

Great Option For Kids
November 7, 2018

My daughter is new to having to wear glasses. She lost hers the second week of having. Thanks to this web site I was able to purchase another pair without breaking my bank account.

Date of experience: November 5, 2018
Wisconsin
1 review
0 helpful votes
Follow Mykenna R.
Unfollow Mykenna R.
Share Review
Report Review

I have never had an issues with my glasses from EyeBuyDirect. I always recommend to all my friends if they are looking to get new glasses.

Date of experience: November 5, 2018
Alabama
1 review
0 helpful votes
Follow Susan H.
Unfollow Susan H.
Share Review
Report Review

Giving another try
November 3, 2018

Returned two pair of glasses that did not have the right lens. Returned late due to moving addresses.

Date of experience: November 3, 2018
Indiana
1 review
0 helpful votes
Follow Vish M.
Unfollow Vish M.
Share Review
Report Review

Best way to purchase glasses through EyeBuyDirect is to pick up a prescription from a pharmacist and try on glasses in person at a local glasses shop to find your size and style. Selection on the website is very affordable but somewhat limited. Also would like to see them improve the try-on feature on their website.

Date of experience: November 3, 2018
New Jersey
1 review
0 helpful votes
Follow Raymond O.
Unfollow Raymond O.
Share Review
Report Review

Awesome website
November 4, 2018

Such a great job competing with designer styles. I have been looking for a pair or round frames for a while and was really close to purchasing a pair of Tom Fords but the price was

Date of experience: November 3, 2018
France
1 review
0 helpful votes
Follow Frank H.
Unfollow Frank H.
Share Review
Report Review

Just just the company people, for god's sake they do it right, serve you in a way that reminds me of days gone by, and they do it wit a price tag that doesn't send one into sticker shock.

Date of experience: November 3, 2018
Texas
1 review
0 helpful votes
Follow Lavada J.
Unfollow Lavada J.
Share Review
Report Review

Very easy process
November 4, 2018

I'm super excited waiting on them to get here... also very convenient to do at home easy just now waiting

Date of experience: November 3, 2018
Texas
1 review
0 helpful votes
Follow Vickie H.
Unfollow Vickie H.
Share Review
Report Review

Greatest
November 4, 2018

Awesome deals, styles, & colors. Eye glass buying should always be this easy and convenient. Looking forward to when eye exams are just as easy.

Date of experience: November 3, 2018
California
1 review
0 helpful votes
Follow Desi H.
Unfollow Desi H.
Share Review
Report Review

WOW!
November 4, 2018

Buying new glasses has been very stressful and cumbersome. This was extremely easy. Just hope the glasses look as good on me as they do on my photo. Thanks for the painless help.

Date of experience: November 2, 2018
Georgia
1 review
0 helpful votes
Follow Taylor M.
Unfollow Taylor M.
Share Review
Report Review

Awesome service.
November 4, 2018

I love the ease of the website and the sizing options! Eyebuydirect has TONS of frame options and made it so easy to get new glasses!

Date of experience: November 2, 2018
Texas
1 review
0 helpful votes
Follow Shelly W.
Unfollow Shelly W.
Share Review
Report Review

Blown away
November 4, 2018

My expectations were pretty low considering the low price and ease of ordering. I got my glasses within 10 days, they fit great and look pretty cute!

Date of experience: November 2, 2018
Oregon
1 review
0 helpful votes
Follow Adina B.
Unfollow Adina B.
Share Review
Report Review

Continue to shop here!
November 4, 2018

I like their styles. The arm haedware on every single pair of mine have broken. I have purchased less than a dozen pairs. I simply like the styles, price and the fact that they keep my order history and prescription. That makes the ordering process easier.

Date of experience: November 2, 2018
California
1 review
0 helpful votes
Follow Michael N.
Unfollow Michael N.
Share Review
Report Review

I found this to be a very simple and easy experience. They have great selection and the order process was a quick and easy experience.

Date of experience: November 2, 2018
New York
1 review
0 helpful votes
Follow Taylor R.
Unfollow Taylor R.
Share Review
Report Review

Lovely
November 3, 2018

It was very easy to order and choose glasses. I like that you can try them on' without having to go to a store

Date of experience: November 1, 2018
Connecticut
1 review
0 helpful votes
Follow Patrick C.
Unfollow Patrick C.
Share Review
Report Review

So far so good, I was surprised how easy it was to order my glasses. I will have to wait and see what the quality of the frames/lenses will be when they arrive. As for the internet portion and ordering online it was

Date of experience: November 1, 2018
Illinois
1 review
0 helpful votes
Follow Jme E.
Unfollow Jme E.
Share Review
Report Review

I love the prices. Eyebuydirect makes glasses so affordable. I also enjoy the return policy. Overall I love shopping for glasses through Eyebuydirect. I wish there were a better selection of glasses in the "horn" section. The frame and lens height in this category are to large in my opinion.

Date of experience: November 1, 2018
Ohio
1 review
0 helpful votes
Follow Cheryl K.
Unfollow Cheryl K.
Share Review
Report Review

Very easy site to use and really reasonable... I have been using this company for 3 yrs now and every year my glasses come in a reasonable time frame and they last me quite a while.

Date of experience: November 1, 2018
Ireland
1 review
0 helpful votes
Follow Sandra c.
Unfollow Sandra c.
Share Review
Report Review

I have my email address and was promised 15% off + free shipping. I got $4 off my order but had to pay twice as much as the frames cost just on shipping! I proceeded with my order Hoping that the free shipping comes as part of a reimbursement because I refuse to believe that such an excellent website with good reviews would withhold that?

Date of experience: November 1, 2018
Leo L. — Eyebuydirect Rep
over a year old

Hi Sandra,

We apologize for the inconvenience. Your business means a lot to us, we will be glad to help and raise your concern for us to continue to improve our service. However, may we have the details of your order such as order number, phone number or email address.

You may also provide your direct contact number and the best time to reach you.

You may also call us at 1-855-393-2891(US) or 1-800-734-918(for Australia) during business hours Monday - Friday, 9 AM to 10 PM EST.

Thank you.

Maryland
1 review
0 helpful votes
Follow Perla P.
Unfollow Perla P.
Share Review
Report Review

Easy to order
November 1, 2018

I am really impressed. The website was easy to navigate, the glasses were easy to order. Can't wait to get them!

Date of experience: October 30, 2018
California
1 review
0 helpful votes
Follow Ben C.
Unfollow Ben C.
Share Review
Report Review

First time, so easy!
November 1, 2018

I was a little skeptical at first, but the ordering process was super easy. Will update when I get my very first pair of glasses. :)

Date of experience: October 30, 2018