EyebuydirectReviews 14,603

This company cares more about being right and standing by their policies then helping their customers. They have no loyalty to their customers and will only do the bare minimum to help you. Forget about getting any help that will keep long term customers and their families coming back. I've spent hundreds of dollars on glasses with eyebuydirect, but when it comes to getting some help with a product that is barely over their 365-day return or replacement policy, you can forget about it. They will NOT help you.

I placed an order for 3 pairs of glasses on 1/26/20. After several days of seeing that the order was "pending" I contacted customer service and was told they were "waiting to confirm my prescription". But no one had ever contacted me or asked for any kind of confirmation. Once that was cleared up, I was told it would be 7 to 14 business days before the order would be complete. That time has come and gone and I am being told different delivery dates by multiple different reps. I think this company is a scam. I think I will need to contact my credit card company and have these charges reversed. If you order from here, beware that the timing you are given will not be met. I can't even give a review about the glasses themselves because I can't seem to get them delivered. Ridiculous!

Shopping here is quick and easy. There are lots of frames to select from, and great lens options as well. I will continue to purchase my eyeglasses here. Thank you Eyebuy Direct.

I could not get the website to add my order to my cart. Had to call and get it ordered then when I went to pay I had more trouble with the website. It wasn't ver user friendly.

The process from ordering to delivery is severely flawed. They claim 7-14 BUSINESS DAYS for delivery. Mine have been stuck in "frame and lens allocation" for 2 weeks now. 3 emails to support have been responded to with the exact same wording stating a delivery date which is nearly a month from the order date. I did receive an email, probably automated, stating there has been a delay in delivery and it will be an additional 2 weeks. It did not state where in the process the delay occurs. They don't accept insurance so the entire price is out of pocket. My glasses from my optometrist took exactly 3 days from order to delivery and I live in a very rural area. These were purchased as a backup pair. I will not purchase from www.eyebuydirect.com ever again.

Overall product wasn't great. To begin the eye pieces were incredibly uncomfortable and actually left a burn type rash. Second after noticing a few scratches on my NEW glasses I contacted support at eye buy direct... it took over a week and a couple emails but they finally got back to me and said they won't do anything at all. The only thing I would say is be warned that they don't give a crap about you or anyone but getting a sale. The customer service employee are rude and no help. Make sure to shop around with other glasses companies before picking the one to buy from.

I ordered 2 pair of glasses at Eyebuy direct online on 11/29/2019. One for my wife and one for me. When my glasses arrived, I tried cautiously adjusted the right pad arm of the glasses then it snapped. I contacted Eyebuydirect customer service and sent me a replacement. Yesterday, 12/30/2019 the replacement arrived. When I carefully adjusted the left pad arm, it quickly detached from the frame. I contacted Eyebuydirect customer service and asked for a full refund but they rejected my request. I am disappointed by the low quality of Eyebuydirect's glasses.

The glasses are made well, for the price and I can see so clear!

Very affordable price for frames and lens all included. I loved being able to narrow down what I like so I didn't have to look through all the different glasses.

I spent a lot of time reviewing dimensions and although I couldn't find a frame that met all my criteria I am hoping the best compromise was selected.

Very easy to shop and very affordable but I received a different color for the glasses

Used the site a few times so far they had been excellent but this last order. I don't know first I ordered on black Friday. GO to check on my order a week later it's on HOLD. This seem to be a common issue with EBD is that no ones tells you your order is on hold. Which I think is unacceptable you could be waiting for 3-4 weeks for your order if you don't check. They need to contact you 1-2 days if there is a problem with your order.

After I message them they ask me for to upload a scan of my RX and that it MUST have my PD. Which seems like an odd request to me given that eye glass places usually don't give you your PD they should now this.

Personally I just think they didn't wanna honor my discount BOG code so they wanted to get rid of me. As they never asked for any of this in the past few orders when I paid full price. Which is fine I guess. I canceled my order and will try some other online glasses place in the future like zenni.

The Morla is everything I wanted and more! I panicked when my glasses unexpectedly broke because I'm a new hire and my benefits wouldn't kick in until the new year. Thankfully, I was able to find frames I love. The shopping experience was easy, no stress.

The hardest thing was choosing between all the frames! I was a little bit confused with the whole sizing thing but my glasses fit great so it worked out in the end. 10/10 would recommend!

I was very pleased with my order. It was so quick and easy! I loved the easy selection for the different preferences. I received my order so quickly as well!

Always order my glasses from here. Would be a promoter for you guys any day!

Good to get stylish cheaper frames with the prescription i need.

I love your site. It makes shopping for my glasses cheaper and hassle free. I am very pleased with the outcome of my order.

Super easy to shop for glasses! Haven't had a reason to do returns but it seems easy as well.