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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
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Just had a little difficulty going back and forth thru your site. Once I realized I was going to be able to order glasses I was very happy.
Just had a little difficulty going back and forth thru your site. Once I realized I was going to be able to order glasses I was very happy.
I was worried because I have an astigmatism and I didn't see a selection for it but the single vision option was just what the dr ordered. I am very happy with the glasses I ordered.
Not able to see what the glasses look like on me due to pic distortion with uploads.
I've written email asking for the refund process within my 14 days of "no questions asked refund policy" After 4 ping pong messages I was forced to go through the Replacement process because they refuse to give me a return number for refund. I still have no news from the website and I have only 6 days left of my 14 day trial. Mind you this is my 1st time ever ordering glasses online from this website. Be warned that some of us have had a truly awful customer service experience & company does not honor their refund policy.
Easy to navigate, saved my prescription numbers so when I came back to finalize my order a few weeks later I didn't have re-enter my information. Loved being able to take a picture/video so I can see what the glasses look like on me from all angles. When they came in the mail I was surprised that they fit me perfectly, like I had gone into a store in person and had them fitted. I'm really impressed by the quality!
Easy to navigate, saved my prescription numbers so when I came back to finalize my order a few weeks later I didn't have re-enter my information. Loved being able to take a picture/video so I can see what the glasses look like on me from all angles.
Had problem with web page but eventually got it ordered and love the glasses
Had problems with trying on glasses. Kept having to take pictures and still didn't get it to work right
Easy, well managed and efficient way to order glasses.
Easy, well managed and efficient way to order glasses.
The best glasses I've ever had have all come from Eyebuydirect. I used to get headaches whenever I got a new pair from other stores, but with the new glasses I have now, I don't even get the slightest pain. Also, this site has the best deals! I'm finally getting glasses that aren't ridiculously expensive. I'm going to keep getting glasses here for as long as I can!
The best glasses I've ever had have all come from Eyebuydirect. I used to get headaches whenever I got a new pair from other stores, but with the new glasses I have now, I don't even get the slightest pain. Also, this site has the best deals! I'm finally getting glasses that aren't ridiculously expensive. I'm going to keep getting glasses here for as long as I can!
It was great to see all of the options available. The prices were reasonable. Plus, fast and easy checkout.
It was great to see all of the options available. Fast and easy checkout.
Shopping online is pretty nerve racking for me. This is a very user-friendly website and on top of great reviews, it made it very easy to pick a couple pairs of new glasses. Now I'll be able to teach under harsh lighting and continue my schoolwork without the fear of a migraine from blue light. The glasses came sooner than expected and I amso happy with them.
Great filtering process and layout of website
2 thumbs up - every time! Prescription perfect as is turnaround time!
Lots of great options and easy to fill in the info.
Lots of great options and easy to fill in the info.
I'm very happy with my new glasses. The Transition's effect is seamless, the prescription lens are perfect. No more clip-on shades!
Love eyebuydirect! Never disappoint! So awesome and affordable! Thank you!
Love eyebuydirect! Never disappoint! So awesome and affordable! Thank you!
Glasses fit great and the price for them was great! Just always make sure to know your pd to get a great fit :)
More info on how frames fit from small-large, to know the difference
I will begin with my only negative opinion on this company which is the discount codes. When you offer a particular percentage off it should be clear right alongside that the discount only applies to full price lenses. Instead it's not until a customer picks their frames and customized their lenses that they are made aware of this stipulation. Which I understand they are already on sale but even then some of the lenses are costlier on sale then some of the ones that are regular price. 30,40, or 50 percent off is essentially worthless to consumers if they can't apply it to the lenses they want.
Besides that I had an excellent experience with this company. My delivery arrived promptly in a very sleek eco friendly box with a care guide and a carrying pouch which doubled as a cleaning cloth. The selection of frames was impressive and there were plenty of options for every physical and aesthetic preference. The fact that blue light filtering lenses were an option was astounding as even America's Best (where I purchase my contact lenses) does not offer this.
Even without the discount the quality of the glasses I received for the price was well worth it. I don't think the website does the glasses justice, they looked so much better in person. I think selecting the thinner lenses made the glasses look like I payed way more then what I did.
The checkout process was smooth and I was updated throughout the process up until delivery. I will definitely be purchasing all my future lenses from EyeBuyDirect and advise family and friends to do the same.
I did not find out until checking out that all these first customer and student discounts applied only to items not on sale. Bummer
I always got glasses at clinics and never trusted the online process and websites for glasses. Getting my first pair of glasses online was successful. EyeBuyDirect Surprised me! Great DELIVERY TIMING, QUALITY, SERVICE!
I'm more used to Amazon's or Ebay's free shipping on most orders.
Once it realized I needed different frames for my prescription it immediately noticed me. Once I got the product I was extremely happy with the outcome! The clarity of the lens is amazing! I feel as if ive never not been able to see
Once it realized I needed different frames for my prescription it immediately noticed me.
I signed up for coupons through text messaging, but you sent me a promo code that I couldn't use because this wasn't my first time buying.
However, these are some incredible prices, so I can't argue!
Great experience, thanks!
I signed up for coupons through text messaging, but you sent me a promo code that I couldn't use because this wasn't my first time buying.
First time shopping here and it seems fairly simple
First time shopping here and it seems fairly simple
Best way to buy glasses, many more options in many different price points.
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Answer: I received two pairs very quickly but was very disappointed when i put them on only to find out the prescription was completely wrong. There are no refund or exchange directions in your website or with the packaging, so I did not know the number to call. Please get in touch with me asap about exchanging the glasses for ones with the correct lenses. Thank you very much. My name is Ellen Mazzeo Larkfield road East norport, ny Phone: 917-763-0092 I the glasses came without any paperwork and I do not have the order number that was originally used on both pairs. I bought them within this past month or so. (This is after returning a pair that I sent back for the same problem(. Please call me or email me so I can figure out how to correct this error. Or please send me your customer service phone number that I can talk to someone live. Thank you. Emazzeo