business logo of Eyebuydirect

EyebuydirectReviews 14,603

4.6

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
How would you rate Eyebuydirect?
grey star
grey star
grey star
grey star
grey star

Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,575
value
5,188
shipping
5,188
returns
131
quality
5,291
This company does not typically respond to reviews

Instant Feedback

243,439 reviews

We monitor reviews for authenticity

California
1 review
0 helpful votes
Follow Stacey E.
Unfollow Stacey E.
Share Review
Report Review

Not going back to Zenni Optical
November 29, 2019
Updated review

Just had a little difficulty going back and forth thru your site. Once I realized I was going to be able to order glasses I was very happy.

Date of experience: November 26, 2019

Just had a little difficulty going back and forth thru...
November 19, 2019
Previous review

Just had a little difficulty going back and forth thru your site. Once I realized I was going to be able to order glasses I was very happy.

Date of experience: November 16, 2019
New Hampshire
1 review
0 helpful votes
Follow Evan O.
Unfollow Evan O.
Share Review
Report Review

Simply awesome
November 25, 2019
Updated review

I was worried because I have an astigmatism and I didn't see a selection for it but the single vision option was just what the dr ordered. I am very happy with the glasses I ordered.

Date of experience: November 22, 2019

Not able to see what the glasses look like on me due...
November 18, 2019
Previous review

Not able to see what the glasses look like on me due to pic distortion with uploads.

Date of experience: November 15, 2019
Canada
2 reviews
2 helpful votes
Follow G L.
Unfollow G L.
Share Review
Report Review

I've written email asking for the refund process within my 14 days of "no questions asked refund policy" After 4 ping pong messages I was forced to go through the Replacement process because they refuse to give me a return number for refund. I still have no news from the website and I have only 6 days left of my 14 day trial. Mind you this is my 1st time ever ordering glasses online from this website. Be warned that some of us have had a truly awful customer service experience & company does not honor their refund policy.

Date of experience: November 20, 2019
Washington
1 review
0 helpful votes
Follow Christy G.
Unfollow Christy G.
Share Review
Report Review

Easy process, fit amazing, love the frames
November 21, 2019
Updated review

Easy to navigate, saved my prescription numbers so when I came back to finalize my order a few weeks later I didn't have re-enter my information. Loved being able to take a picture/video so I can see what the glasses look like on me from all angles. When they came in the mail I was surprised that they fit me perfectly, like I had gone into a store in person and had them fitted. I'm really impressed by the quality!

Date of experience: November 18, 2019

Easy to navigate, saved my prescription numbers so...
November 12, 2019
Previous review

Easy to navigate, saved my prescription numbers so when I came back to finalize my order a few weeks later I didn't have re-enter my information. Loved being able to take a picture/video so I can see what the glasses look like on me from all angles.

Date of experience: November 9, 2019
Nevada
1 review
0 helpful votes
Follow Trisha Q.
Unfollow Trisha Q.
Share Review
Report Review

Amazing
November 21, 2019
Updated review

Had problem with web page but eventually got it ordered and love the glasses

Date of experience: November 18, 2019

Had problems with trying on glasses
November 11, 2019
Previous review

Had problems with trying on glasses. Kept having to take pictures and still didn't get it to work right

Date of experience: November 8, 2019
California
1 review
0 helpful votes
Follow Clare Z.
Unfollow Clare Z.
Share Review
Report Review

Love my new glasses!
November 19, 2019
Updated review

Easy, well managed and efficient way to order glasses.

Date of experience: November 16, 2019

Easy, well managed and efficient way to order glasses
November 11, 2019
Previous review

Easy, well managed and efficient way to order glasses.

Date of experience: November 8, 2019
Washington
1 review
0 helpful votes
Follow Adrienne I.
Unfollow Adrienne I.
Share Review
Report Review

I get the perfect pair of glasses every time!
November 18, 2019
Updated review

The best glasses I've ever had have all come from Eyebuydirect. I used to get headaches whenever I got a new pair from other stores, but with the new glasses I have now, I don't even get the slightest pain. Also, this site has the best deals! I'm finally getting glasses that aren't ridiculously expensive. I'm going to keep getting glasses here for as long as I can!

Date of experience: November 15, 2019

The best glasses I've ever had have all come from Eyebuydire...
November 9, 2019
Previous review

The best glasses I've ever had have all come from Eyebuydirect. I used to get headaches whenever I got a new pair from other stores, but with the new glasses I have now, I don't even get the slightest pain. Also, this site has the best deals! I'm finally getting glasses that aren't ridiculously expensive. I'm going to keep getting glasses here for as long as I can!

Date of experience: November 6, 2019
New York
1 review
0 helpful votes
Follow Ginette V.
Unfollow Ginette V.
Share Review
Report Review

Efficient service and great selection!
November 16, 2019
Updated review

It was great to see all of the options available. The prices were reasonable. Plus, fast and easy checkout.

Date of experience: November 13, 2019

It was great to see all of the options available
November 8, 2019
Previous review

It was great to see all of the options available. Fast and easy checkout.

Date of experience: November 5, 2019
Virginia
1 review
0 helpful votes
Follow Meghan Y.
Unfollow Meghan Y.
Share Review
Report Review

SO happy!
November 15, 2019
Updated review

Shopping online is pretty nerve racking for me. This is a very user-friendly website and on top of great reviews, it made it very easy to pick a couple pairs of new glasses. Now I'll be able to teach under harsh lighting and continue my schoolwork without the fear of a migraine from blue light. The glasses came sooner than expected and I amso happy with them.

Date of experience: November 12, 2019

Great filtering process and layout of website
November 8, 2019
Previous review

Great filtering process and layout of website

Date of experience: November 5, 2019
Missouri
1 review
0 helpful votes
Follow Joyce R.
Unfollow Joyce R.
Share Review
Report Review

Best glasses ever
November 12, 2019
Updated review

2 thumbs up - every time! Prescription perfect as is turnaround time!

Date of experience: November 9, 2019

2 thumbs up
November 5, 2019
Previous review

2 thumbs up - every time!

Date of experience: November 2, 2019
Colorado
1 review
0 helpful votes
Follow Adam B.
Unfollow Adam B.
Share Review
Report Review

Another Pair From Eye Buy Direct
November 12, 2019
Updated review

Lots of great options and easy to fill in the info.

Date of experience: November 9, 2019

Lots of great options and easy to fill in the info
November 5, 2019
Previous review

Lots of great options and easy to fill in the info.

Date of experience: November 2, 2019
California
1 review
0 helpful votes
Follow Oma Y.
Unfollow Oma Y.
Share Review
Report Review

Better glasses
November 12, 2019
Updated review

I'm very happy with my new glasses. The Transition's effect is seamless, the prescription lens are perfect. No more clip-on shades!

Date of experience: November 9, 2019

So far so good
November 5, 2019
Previous review

So far so good

Date of experience: November 2, 2019
Colorado
1 review
0 helpful votes
Follow Sandra D.
Unfollow Sandra D.
Share Review
Report Review

Yay
November 11, 2019
Updated review

Love eyebuydirect! Never disappoint! So awesome and affordable! Thank you!

Date of experience: November 8, 2019

Love eyebuydirect!
October 24, 2019
Previous review

Love eyebuydirect! Never disappoint! So awesome and affordable! Thank you!

Date of experience: October 21, 2019
California
1 review
0 helpful votes
Follow Cristal B.
Unfollow Cristal B.
Share Review
Report Review

Amazing
November 11, 2019
Updated review

Glasses fit great and the price for them was great! Just always make sure to know your pd to get a great fit :)

Date of experience: November 8, 2019

More info on how frames fit from small-large, to know...
November 4, 2019
Previous review

More info on how frames fit from small-large, to know the difference

Date of experience: November 1, 2019
Germany
1 review
0 helpful votes
Follow Kayla P.
Unfollow Kayla P.
Share Review
Report Review

Overall excellent customer experience
November 11, 2019
Updated review

I will begin with my only negative opinion on this company which is the discount codes. When you offer a particular percentage off it should be clear right alongside that the discount only applies to full price lenses. Instead it's not until a customer picks their frames and customized their lenses that they are made aware of this stipulation. Which I understand they are already on sale but even then some of the lenses are costlier on sale then some of the ones that are regular price. 30,40, or 50 percent off is essentially worthless to consumers if they can't apply it to the lenses they want.

Besides that I had an excellent experience with this company. My delivery arrived promptly in a very sleek eco friendly box with a care guide and a carrying pouch which doubled as a cleaning cloth. The selection of frames was impressive and there were plenty of options for every physical and aesthetic preference. The fact that blue light filtering lenses were an option was astounding as even America's Best (where I purchase my contact lenses) does not offer this.

Even without the discount the quality of the glasses I received for the price was well worth it. I don't think the website does the glasses justice, they looked so much better in person. I think selecting the thinner lenses made the glasses look like I payed way more then what I did.

The checkout process was smooth and I was updated throughout the process up until delivery. I will definitely be purchasing all my future lenses from EyeBuyDirect and advise family and friends to do the same.

Date of experience: November 8, 2019

I did not find out until checking out that all these...
November 3, 2019
Previous review

I did not find out until checking out that all these first customer and student discounts applied only to items not on sale. Bummer

Date of experience: October 31, 2019
California
1 review
0 helpful votes
Follow Lidiya G.
Unfollow Lidiya G.
Share Review
Report Review

EyeBuyDirect my experience
November 10, 2019
Updated review

I always got glasses at clinics and never trusted the online process and websites for glasses. Getting my first pair of glasses online was successful. EyeBuyDirect Surprised me! Great DELIVERY TIMING, QUALITY, SERVICE!

Date of experience: November 7, 2019

I'm more used to Amazon's or Ebay's free shipping on...
November 2, 2019
Previous review

I'm more used to Amazon's or Ebay's free shipping on most orders.

Date of experience: October 30, 2019
Massachusetts
1 review
0 helpful votes
Follow celon K.
Unfollow celon K.
Share Review
Report Review

Satisfied
November 10, 2019
Updated review

Once it realized I needed different frames for my prescription it immediately noticed me. Once I got the product I was extremely happy with the outcome! The clarity of the lens is amazing! I feel as if ive never not been able to see

Date of experience: November 7, 2019

Once it realized I needed different frames for my prescripti...
November 2, 2019
Previous review

Once it realized I needed different frames for my prescription it immediately noticed me.

Date of experience: October 30, 2019
North Carolina
1 review
0 helpful votes
Follow christizum C.
Unfollow christizum C.
Share Review
Report Review

I recommend this company
November 9, 2019
Updated review

I signed up for coupons through text messaging, but you sent me a promo code that I couldn't use because this wasn't my first time buying.
However, these are some incredible prices, so I can't argue!
Great experience, thanks!

Date of experience: November 6, 2019

I signed up for coupons through text messaging, but...
November 2, 2019
Previous review

I signed up for coupons through text messaging, but you sent me a promo code that I couldn't use because this wasn't my first time buying.

Date of experience: October 30, 2019
California
1 review
0 helpful votes
Follow Kayla K.
Unfollow Kayla K.
Share Review
Report Review

Great shopping experience...
November 8, 2019
Updated review

First time shopping here and it seems fairly simple

Date of experience: November 5, 2019

First time shopping here and it seems fairly simple
October 28, 2019
Previous review

First time shopping here and it seems fairly simple

Date of experience: October 25, 2019
New Jersey
1 review
0 helpful votes
Follow Steven Z.
Unfollow Steven Z.
Share Review
Report Review

Solid glasses for blue light
November 8, 2019
Updated review

Best way to buy glasses, many more options in many different price points.

Date of experience: November 5, 2019

Best way to buy glasses
November 1, 2019
Previous review

Best way to buy glasses

Date of experience: October 29, 2019