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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
Eyebuydirect Reviews Summary
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
This summary is generated by AI, based on text from customer reviews
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I love eyebuydirect! What a great experience and fantastic selection. I have purchased at least 8 pair in the last few years. Good quality and great value!
I love eyebuydirect! What a great experience and fantastic selection. I have purchased at least 8 pair in the last few years. Good quality and great value!
Easy to use. I wish there was more choice in small/extra small frames.
Easy to use. I wish there was more choice in small/extra small frames.
The website is easy to navigate, and the selection of frames is large enough to find the right pair. My new glasses arrived in the mail yesterday and I am very happy with them (progressive lenses).
The website is easy to navigate, and the selection of frames is large enough to find the right pair.
Easy to order! Great selection and so much cheaper than I paid with insurance prior. Highly recommend.
I bought a pair of bifocals from them. They broke in less than a month. I'm not at all tough on glasses - the pair before, bought elsewhere, lasted seven years. One of the arms broke on the replacement after less than two years. They won't replace the arm (fair, I'm out of warranty) but also won't sell just the frames - I have to buy glasses with lenses in order to replace one arm on their poorly made glasses.
Steer clear.
Easy to navigate website. Looking forward to receiving my products.
Easy to navigate website. Looking forward to receiving my products.
Really easy to input your prescription but not right.
I think your staff is wonderful and your lenses are the best of all the online companies.
Great selection of frames. I was especially thrilled to get Oakley frames at 50% off and 25% off my lens.
I thnk that it is stupid that the shipping adress and billing address have to be different and put in there. Yes we didnt up date our bank info yet from just moving..
I thnk that it is stupid that the shipping adress and billing address have to be different and put in there. Yes we didnt up date our bank info yet from just moving..
Great selection and prices and prescription entry system.
Great selection and prices and prescription entry system.
I have purchased one pair prior to this one, same RX. These frames and lens are lighter and not heavy on my nose. They fit well, and are a nice style update, round frame shape. I like them a lot.
Some how I had 4 pairs of glasses in my shopping cart, I had to adjust to get it down to one. Not fun - I had changed my mind about Transitions was difficult to remove that, but when I finally got it out of the order everything went smooth.
Just as described, fit was right on, and they looked just as nice in person as they did online.
Prescription filled perfectly, and arrived pretty fast.
Good online shopping. I would always like things a bit lower priced.
Good online shopping. I would always like things a bit lower priced.
Love all the options for narrowing down the search. Couldn't get the camera to work on my laptop, but I'm sure that's user error
Love all the options for narrowing down the search. Couldn't get the camera to work on my laptop, but I'm sure that's user error
The Virtual Try-On function would not work during my decision process, but the website itself was still appealing.
The Virtual Try-On function would not work.
Expérience de magasinage absolument positive! J'adore pouvoir économiser de l'argent tout en ayant l'air super tendance! Envoi rapide et processus de paiement facile!
I have gone to 3 pairs of broken frames. They just cracked unexpectedly. EyebuyDirect is always willing to replace, but they take forever to process and after the third pair and now out of warranty, i have to buy a whole new pair. Also the lenses developed stress marks in the coating making them unusable. For a spare set that would last the warranty w/out daily use, you can't beat the price, but is not for active everyday wear.
I have bought glasses from EyeBuyDirect for years and have always been pleased. I tried another online provider, but their frames were terrible, so I came back. This summer, after my yearly eye exam, I placed an order for new glasses. I made a mistake when I put the information from my new prescription in my order. The staff at EyeBuyDirect caught my mistake and helped me get it straight. The customer service was way above the call of duty! It's truly amazing when you get the kind of value that this company gives you AND great customer service!
So many options, but it can be hard to figure out which sizes will fit your face well. But they're far cheaper than ones at the eye doctor so I'll take the risk!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members