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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
Eyebuydirect Reviews Summary
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
This summary is generated by AI, based on text from customer reviews
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My favorite frames couldn't have transitions (SGs only), so I bought those polar
And my 2nd favorite as my daily. Process was pretty quick and their selection is near-limitless. Def recommend using their guide on head shapes+types of glasses
Very user friendly, reasonable pricing with many options to adjust your frames and lenses to fit to your face and preferences
This is a great bargain website for prescription lenses. As a bargain site, there are not as many options for customer service and speed, however anytime I have had an issue EyeBuyDirect has addressed it and fixed it. I have been a customer of the site since 2013 and am currently ordering my fourth pair of glasses from them. I have always been happy with my glasses and found great deals. It will take up to two weeks for the order to arrive, but in my experience that has been the same at any brick and mortar store as well.
I've bought from eyebuydirect several times and have always had a good experience. Would definitely continue buying and recommend.
I loved my last pair, but with a new pair i have to go elswhere if i want a choice. The site should show frames that can acommodate the script. You spend a lot of time picking a frame, only to find that none fit the script? You may have a wide selection of frames, but i can't find one to purchase! You should invest in more inventory of index sizes.
I bought two pair of glasses for me and my husband and both broken in the ears. Good price but no quality.
I have always been pleased with the service and quality of EyeBuyDirect, and the value is incredible!
Within a matter of five minutes my order was in! Super easy to save account info. I do wish you offered more sizes for each pair of glasses. There were a few I really liked but I knew they would be to large!
This is the second pair of eyeglasses I have purchased from eyebuydirect.com. I love them! And they make the ordering process really simple and fast.
Eyebuy direct is easy and I love their frames. I only buy from Eyebuy Direct. Website is easy to navigate and it saves your information on prior orders.
These glasses are really fashionable and for a very reasonable price. I used to get glasses I only kind of liked for $200-$300 while here I can get stylish prescription glasses AND sunglasses for less than $100.
My one flaw I have with the company is that there isn't a warranty for the glasses and they're on the flimsy side. But I usually chuck my glasses in a soft case and they get roughed up in my bag so that could explain some of the issue.
In general, if you're on a budget like I am and you want stylish glasses (SERIOUSLY I get complements all the time!) I highly recommend this site.
THIS WEBSIDE WAS GIVEN TO ME BY MY DAUGHTER. ITS EASY BROWSING, AND LOTS OF FRAMES TO CHOOSE FROM, DESIGNS, COLORS, SHAPES ETC.
I love that Eye Buy Direct has affordable, high quality glasses! They are fun, fashionable, and that way I can get several pairs!
I would only give three stars for this order, but I have had success in the past even to the point of five stars.
It took be two hours to complete the order. First, with IOS you cannot edit the order. I only wanted one pair, but two, three and four were added. Finally a chat person was able to erase the entire order and I started over.
Then, even though my credit card was on file, it was rejected: "invalid number." That problem may have been the result of an incorrect phone number although I've never seen that applied before to an order for any company, and besides I doubt they meant invalid phone number.:)
And finally on this form you can't submit it without the order number, and so I have to go my email to find out what it was.
In summary, the glasses are worth the trouble. And unlike many companies, they do publish all reviews.
Hello Thomas,
We would like to apologize for the trouble and frustration that you experienced with EyeBuyDirect.
We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.
We are more than happy to assist you. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at eyecare@eyebuydirect.com.
Thank you.
The whole process of buying the glasses online was super easy. Once i get my glasses i can review more but so far so good!
You need to to look over everything before you finish you order. I found out to late I could have gotten and extra discount if I known where to look for it. In the pass years I think I've ordered at least 10 pairs of glasses.
Hello Barabara,
We would like to apologize for the trouble and frustration that you experienced with EyeBuyDirect.
We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.
We are more than happy to assist you. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at eyecare@eyebuydirect.com.
Thank you.
While It was rather easy to place the order, it wasn't easy selecting glasses because you have lots of great frames/
I love ordering from you guys! Easy and cheap when needed, also the boxing is cute and simple. I love that there is a tool always included.
We couldn't be happier with this website. The ease of placing the order is great and they have so many options for frames. Way cheaper than at the Dr. office. We have ordered many extra pairs just because they are so cheap. I have turned many of my friends and family members on to this site.
This was really easy- love the tutorial and the prices are a lot cheaper than the eye doctor's office. I will continue to get my glasses from Eye Buy Direct
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Katherine,
We would like to apologize for the trouble and frustration that you experienced with EyeBuyDirect.
We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.
We are more than happy to assist you. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at eyecare@eyebuydirect.com.
Thank you.