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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
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My first pair took an enormous amount of time to get completed due to frames being in backorder. I received a 40% off coupon for my next pair and for it at the usual time I'm used to.
My first pair took an enormous amount of time to get completed due to frames being in backorder. I received a 40% off coupon for my next pair and for it at the usual time I'm used to.
Fantastic glasses but I received the wrong prescription. I will be returning the glasses.
So glad to have option of online ordering but it took me days to sort and pick out frames and re-enter my RX info since it would not save, so it was a little bit of a pain.
Tried twice to order 2 sets of glasses. Both time after many days passed, I checked the status and the order was on hold. When I reached out to them they said that either the frame or lenses were not available. They didn't try to contact me I had to reach out to them. I ordered these online, how can they not be in stock but available on the site? Twice this happened. I wouldn't waste my time with this company
I'm pleasantly surprised with the quality of the glasses I received! I paid under $50 for glasses that look and feel like they are made from quality materials. Already they are holding up better than glasses I would get from my old optometrist (who lost my trust and I will not return to). The glasses from my old optometrist would scratch within the first few days after receiving them. I take a lot of caution with my glasses because I want to take care of my eyes and I don't have money to replace glasses all the time. I clean them very gently, set them down carefully, and only ever put them in a safe place when they aren't on my face. The glasses from EyeBuyDirect that I received have left me with the feeling that I don't need to be extremely cautious with them (though I will be anyway). They are sturdy, elegant, and haven't failed me yet in the first week of wearing them.
Great product and price, but took waaaaaay too long to even get out the door for shipping. 12-13 days before I sent a message requesting an update. Only after I requested an update did I get an email back that it was sent out that day miraculously following the response to my email.
This was my first time ordering glasses online and such an easy experience. I payed a reasonable price for them and when I received them I feel in love with the way they felt on my face. Everything about them was excellent! I will be using EyeBuyDirect for all my future purposes.
I was hesitant to buy glasses online but I'm really glad I did. I saved a lot of money and the frames are so nice! Great quality. Will buy from EBD again!
I was hesitant to buy glasses online but I'm really glad I did. I saved a lot of money and the frames are so nice! Great quality. Will buy from EBD again!
Easy to find plenty of information on the different frames and lenses types. Always a good sale.
Easy to find plenty of information on the different frames and lenses types. Always a good sale.
I like the quality of their frames. And always make sure that I am happy with my order. And fix any issues right away. The deals are great. Loyal customer.
Out of all the glasses websites I've bought from before, I feel that Eyebuydirect has the best quality. However, my prescription requires pretty thick lenses but to have them made thinner it is quite costly. Other than that, I love buying my glasses from here.
Easy quick and simple hopefully my glasses come in just how I asked for them and the right size
Easy quick and simple hopefully my glasses come in just how I asked for them and the right size
Always a good time. I have had no problems ever ordering from eye buy direct.
For the price, the quality is awesome. Would definitely buy from this site again.
I got two pair of eyeglasses that I really enjoy for about $55! They are fashionable and just what I wanted! I am going to buy more in the future for sure!
I ordered 2 pairs of glasses based off of the style and given measurements and am very satisfied! Both pairs fit great and look as described online.
Great selection and I received mine the next day. They are quality glasses too. Definitely will be a returning customer.
Great selection and love that they offer 2 day shipping
They always have sales and deals going on. I can choose many styles I want and not be forced to spend all my insurance money on one pair of glasses
I think the sizes of the sunglasses were a lil inconsistent. I got two pairs (both size L) but one was significantly smaller than the other!:-( but it was otherwise a rather pain-free experience
I liked the trying on function and the variety of sunglasses available. It is also affordable.
Everything was easy to learn for first time users. Shipping was fast for what you're getting. The prices were well within range.
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Answer: I received two pairs very quickly but was very disappointed when i put them on only to find out the prescription was completely wrong. There are no refund or exchange directions in your website or with the packaging, so I did not know the number to call. Please get in touch with me asap about exchanging the glasses for ones with the correct lenses. Thank you very much. My name is Ellen Mazzeo Larkfield road East norport, ny Phone: 917-763-0092 I the glasses came without any paperwork and I do not have the order number that was originally used on both pairs. I bought them within this past month or so. (This is after returning a pair that I sent back for the same problem(. Please call me or email me so I can figure out how to correct this error. Or please send me your customer service phone number that I can talk to someone live. Thank you. Emazzeo