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EyebuydirectReviews 14,603

4.6

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From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,575
value
5,188
shipping
5,188
returns
131
quality
5,291
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Missouri
1 review
0 helpful votes
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Coupon
April 5, 2020
Updated review

My first pair took an enormous amount of time to get completed due to frames being in backorder. I received a 40% off coupon for my next pair and for it at the usual time I'm used to.

Date of experience: March 6, 2020

Coupon
April 5, 2020
Previous review

My first pair took an enormous amount of time to get completed due to frames being in backorder. I received a 40% off coupon for my next pair and for it at the usual time I'm used to.

Date of experience: March 6, 2020
North Carolina
1 review
0 helpful votes
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Fantastic glasses
April 5, 2020
Updated review

Fantastic glasses but I received the wrong prescription. I will be returning the glasses.

Date of experience: March 6, 2020

Thanks!
March 3, 2020
Previous review

Thanks!

Date of experience: February 18, 2020
Texas
1 review
0 helpful votes
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Can be time-consuming
April 5, 2020
Updated review

So glad to have option of online ordering but it took me days to sort and pick out frames and re-enter my RX info since it would not save, so it was a little bit of a pain.

Date of experience: March 6, 2020

GOOD
March 3, 2020
Previous review

GOOD

Date of experience: February 18, 2020
Hong Kong
1 review
0 helpful votes
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Tried twice to order 2 sets of glasses. Both time after many days passed, I checked the status and the order was on hold. When I reached out to them they said that either the frame or lenses were not available. They didn't try to contact me I had to reach out to them. I ordered these online, how can they not be in stock but available on the site? Twice this happened. I wouldn't waste my time with this company

Date of experience: March 6, 2020
California
1 review
0 helpful votes
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Very Happy
April 5, 2020

I'm pleasantly surprised with the quality of the glasses I received! I paid under $50 for glasses that look and feel like they are made from quality materials. Already they are holding up better than glasses I would get from my old optometrist (who lost my trust and I will not return to). The glasses from my old optometrist would scratch within the first few days after receiving them. I take a lot of caution with my glasses because I want to take care of my eyes and I don't have money to replace glasses all the time. I clean them very gently, set them down carefully, and only ever put them in a safe place when they aren't on my face. The glasses from EyeBuyDirect that I received have left me with the feeling that I don't need to be extremely cautious with them (though I will be anyway). They are sturdy, elegant, and haven't failed me yet in the first week of wearing them.

Date of experience: March 6, 2020
Alaska
1 review
0 helpful votes
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Great Product/Price
April 5, 2020

Great product and price, but took waaaaaay too long to even get out the door for shipping. 12-13 days before I sent a message requesting an update. Only after I requested an update did I get an email back that it was sent out that day miraculously following the response to my email.

Date of experience: March 6, 2020
Tennessee
1 review
0 helpful votes
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Exciting experience!
April 5, 2020
Updated review

This was my first time ordering glasses online and such an easy experience. I payed a reasonable price for them and when I received them I feel in love with the way they felt on my face. Everything about them was excellent! I will be using EyeBuyDirect for all my future purposes.

Date of experience: March 6, 2020

Easy to shop at and great prices!
March 3, 2020
Previous review

Easy to shop at and great prices!

Date of experience: February 20, 2020
Nevada
1 review
0 helpful votes
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First time purchasing glasses online
April 5, 2020
Updated review

I was hesitant to buy glasses online but I'm really glad I did. I saved a lot of money and the frames are so nice! Great quality. Will buy from EBD again!

Date of experience: March 6, 2020

First time purchasing glasses online
April 5, 2020
Previous review

I was hesitant to buy glasses online but I'm really glad I did. I saved a lot of money and the frames are so nice! Great quality. Will buy from EBD again!

Date of experience: March 6, 2020
Texas
1 review
0 helpful votes
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Great Glasses for a great price
April 5, 2020
Updated review

Easy to find plenty of information on the different frames and lenses types. Always a good sale.

Date of experience: March 6, 2020

Great Glasses for a great price
April 5, 2020
Previous review

Easy to find plenty of information on the different frames and lenses types. Always a good sale.

Date of experience: March 6, 2020
California
1 review
0 helpful votes
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Geat customer service
April 5, 2020

I like the quality of their frames. And always make sure that I am happy with my order. And fix any issues right away. The deals are great. Loyal customer.

Date of experience: March 6, 2020
California
1 review
0 helpful votes
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Glasses
April 5, 2020

Out of all the glasses websites I've bought from before, I feel that Eyebuydirect has the best quality. However, my prescription requires pretty thick lenses but to have them made thinner it is quite costly. Other than that, I love buying my glasses from here.

Date of experience: March 6, 2020
Germany
1 review
0 helpful votes
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Great glasses love them
April 5, 2020
Updated review

Easy quick and simple hopefully my glasses come in just how I asked for them and the right size

Date of experience: March 5, 2020

Easy quick and simple hopefully my glasses come in...
March 3, 2020
Previous review

Easy quick and simple hopefully my glasses come in just how I asked for them and the right size

Date of experience: February 23, 2020
Minnesota
1 review
0 helpful votes
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Glasses at a price I can handle.
April 5, 2020

Always a good time. I have had no problems ever ordering from eye buy direct.

Date of experience: March 5, 2020
North Carolina
1 review
0 helpful votes
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Great glasses, great prices
April 5, 2020

For the price, the quality is awesome. Would definitely buy from this site again.

Date of experience: March 5, 2020
Texas
1 review
0 helpful votes
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Good experience!
April 5, 2020

I got two pair of eyeglasses that I really enjoy for about $55! They are fashionable and just what I wanted! I am going to buy more in the future for sure!

Date of experience: March 5, 2020
Texas
1 review
0 helpful votes
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Great Quality and Price
April 4, 2020

I ordered 2 pairs of glasses based off of the style and given measurements and am very satisfied! Both pairs fit great and look as described online.

Date of experience: March 5, 2020
Oregon
1 review
0 helpful votes
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Great!
April 4, 2020
Updated review

Great selection and I received mine the next day. They are quality glasses too. Definitely will be a returning customer.

Date of experience: March 5, 2020

Great selection and love that they offer 2 day shipping
March 3, 2020
Previous review

Great selection and love that they offer 2 day shipping

Date of experience: February 19, 2020
Texas
1 review
0 helpful votes
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Always order always happy
April 4, 2020

They always have sales and deals going on. I can choose many styles I want and not be forced to spend all my insurance money on one pair of glasses

Date of experience: March 5, 2020
Singapore
1 review
0 helpful votes
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Sizing Issue
April 4, 2020
Updated review

I think the sizes of the sunglasses were a lil inconsistent. I got two pairs (both size L) but one was significantly smaller than the other!:-( but it was otherwise a rather pain-free experience

Date of experience: March 5, 2020

I liked the trying on function and the variety of sunglasses...
February 19, 2020
Previous review

I liked the trying on function and the variety of sunglasses available. It is also affordable.

Date of experience: February 16, 2020
Texas
1 review
0 helpful votes
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Easy fast affordable
April 4, 2020

Everything was easy to learn for first time users. Shipping was fast for what you're getting. The prices were well within range.

Date of experience: March 5, 2020