Thumbnail of user steves399

Steve S.

Contributor Level

Total Points
172

2 Reviews by Steve

  • Eyebuydirect

12/9/19

Used the site a few times so far they had been excellent but this last order. I don't know first I ordered on black Friday. GO to check on my order a week later it's on HOLD. This seem to be a common issue with EBD is that no ones tells you your order is on hold. Which I think is unacceptable you could be waiting for 3-4 weeks for your order if you don't check. They need to contact you 1-2 days if there is a problem with your order.

After I message them they ask me for to upload a scan of my RX and that it MUST have my PD. Which seems like an odd request to me given that eye glass places usually don't give you your PD they should now this.

Personally I just think they didn't wanna honor my discount BOG code so they wanted to get rid of me. As they never asked for any of this in the past few orders when I paid full price. Which is fine I guess. I canceled my order and will try some other online glasses place in the future like zenni.

Thumbnail of user leol59
Leo L. – Eyebuydirect Rep

Hello Steve,

We would like to apologize for the trouble and frustration that you experienced with EyeBuyDirect.

We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.

We are more than happy to assist you. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at eyecare@eyebuydirect.com.

Thank you.

  • LaptopScreen

9/19/17

Well I was really skeptical in trying this site however it seems to have a large supply of screens so I decided to give it a go. Shipping cost was fair shipping time was excellent but that's all nice things I have to say.

Packing was poor thin box very little bubble wrap screen seems to have been damaged in transit. Arrived very bad bleeding in center of screen more than half screen. And although panel fit it was wrong modelfor my laptop thus would not fit with bezel.

Customer support was good they responded in a few hours but couldnt give me a comparable screen for my system hence a return minus shipping was given.

Overall not horrible but I don't think I will shop their again. I Ended up going with a Amazon seller for my screen and I'm very happy item arrived in around half the time (with prime) screen was well packed arrive excellent condition no damage cost a little but was worth it.

Only thing I got out of this was a $20 loss a few days wasted time and a lesson not to buy from this site.

Thumbnail of user ellisb2
Ellis B. – LaptopScreen Rep

LaptopScreen.com guarantees a working replacement or your money back.

The effect on customer's screen was not related to actual shipping damage.
Customer requested a return and was provided a free pre-paid return shipping label and a refund of the purchase price of the screen upon return.
Returned screen tested normal.

Support dept. www.LaptopScreen.com/support/
On-line chat at www.LaptopScreen.com
Toll-free: 1-855-630-1111

Steve Has Earned 2 Votes

Steve S.'s review of LaptopScreen earned 2 Very Helpful votes

Steve hasn’t received any thanks yous.

Steve doesn’t have any fans yet.

Steve isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

Thumbnail of user michaelf5223
4/22/24

Pain in the $#*! choosing coupon code, I probably could have got a better price but kit kept...

Thumbnail of user michelei96
4/22/24

Check out was awful! Kept multiply amt of glasses. Would only let me use coupon it wanted, not...