From the business
EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
Eyebuydirect Reviews Summary
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I had checked the status of my order a couple days after I purchased. I was surprised to see it was in Bevel and Lens cutting! However it stood on that status for the next week. If the product is being moved from one status to the next, please update. Would make it easier so we don't have to call.
However,
The customer service was very friendly and I received good news. He heard my concern and acknowledged it and spoke professionally.
This is why is stay purchasing with you guys!
I ordered glasses before and it took nearly a month. With no word from the company. When I called then my order began to be processed. Regardless. I was happy with my glasses and I am also looking at the best price for glasses that will be tossed a few times. But communication should be better worked out
Delivery took much longer than with other online eyeglass companies. One pair of glasses had very loose, splayed arms... so glasses kept falling off. Have been trying to adjust them but they still don't fit correctly.
I love how easy it was to upload a picture to try on glasses. What I didn't know is the size would show on the picture try on. I got a pair that was way to big for my face but I called and spoke with someone and they helped me get my correct size off my old pair and I reordered! Thank you so much!
Some of the very best glasses you can get for the price! This is my second time purchasing from EyeBuyDirect, and I'm not going anywhere else for my glasses. The ones I just received are so beautiful and well made. Thank you!
Was able to easily browse for the style and color frames. Great discounts available. Very reasonable costs.
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I love my new eyeglasses. They are lightweight, don't even feel like I have them on. Blue lenses are great and my eyes do not get tired.
This site was very hard. When I called the company the rep was not able to help me I had to figure it out myself. Every time went to check out the total was higher. Never, NEVER, NEVER! Again
This site was very hard. When I called the company the rep was not able to help me I had to figure it out myself. Every time went to check out the total was higher. Never, NEVER, NEVER! Again
Yep they work fit pretty good photo sizing works really well
Thank you! This was the easiest and most cost efficient way to purchase glasses. I love them and I love that I can try them on online. Thank you!
So easy picking out and trying on frames, if I love these I'll order more!
My ordered arrived on time and I love my new prescription glasses
This was the first time I ever did something like this and must say I was inprest with hall fast I recived my oder
The order came in good time, but something is not right with the prescription in the lenses, the bifocals are fine, but the top prescription is not right, can't see clearly through them.
Love
i love you guys and have over 20 pairs of glasses and now 1 pair of sunglasses from y'all! amazing customer service and great quality :)
i love you guys and have over 20 pairs of glasses and now 1 pair of sunglasses from y'all! amazing customer service and great quality :)
At the beginning we had trou le ordering, but once we knew about the pd and how to measure, both myself and my partner we able to order glasses easily and at a great price.
The filter for my lenses wouldn't work, so I had to keep trying to find frames that the lenses would accept.
However, I persevered. I am satisfied with my purchase.
The filter for my lenses wouldn't work, so I had to keep trying to find frames that the lenses would accept. It was frustrating.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members