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EyebuydirectReviews 12,920

4.6

From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,490
value
5,187
shipping
5,187
returns
131
quality
5,291
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241,729 reviews
New York
1 review
0 helpful votes
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Great products for the price
June 3, 2020

I ordered a prescription pair of glasses and a pair of prescription sunglasses. Both were a reasonable price and great quality. Very stylish.

Date of experience: June 3, 2020
Florida
3 reviews
1 helpful vote
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Progressive Lens
June 3, 2020
Updated review

My first pair of "single" lens glasses are GREAT. Order a second pair and went with progressive lenses. When I received them my only issue is the reading portion (bottom part) of the lens is not positioned correctly, so I had to tilt my head all the way back to get whatever I was reading in focus. I contacted customer service and they had me email them a picture of me wearing the glasses so they could remake them and ship the new pair to me, all free of charge. EXCELLENT Customer service!

Date of experience: June 3, 2020

Quick & Easy
March 3, 2020
Previous review

Quick & Easy. Great selection. KILLER PRICES, Great Quality, fast shipping.

Date of experience: February 23, 2020
California
1 review
0 helpful votes
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New glasses
June 3, 2020
Updated review

This was fairly easy, had to consult with the doctor to get some clarifying info but it was easy. When I received my glasses they didn't fit quite right and need some adjusting. The issue is that I have to take them in to somewhere to have a professional make some minor adjustments. That can't happen with this product, it's the only thing at issue. Not a huge deal really!

Date of experience: June 3, 2020

This was fairly easy, had to consult with the doctor...
June 18, 2020
Previous review

This was fairly easy, had to consult with the doctor to get some clarifying info but it was easy.

Date of experience: May 19, 2020
California
1 review
0 helpful votes
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Satisfied
June 3, 2020

Really great glasses for great price! I wish you guys consistently updated the process.

Date of experience: June 3, 2020
New York
1 review
0 helpful votes
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Wonderful Craftsmanship
June 3, 2020

I received these frames and I love them.The frames are very well made and very light. This is my second time buying and they are terrific. Perfect pricing, great fit and wonderful craftsmanship! I will stay with them!

Date of experience: June 3, 2020
California
1 review
0 helpful votes
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Great glasses, low price
June 3, 2020
Updated review

I loved being able to "try on" the glasses. When they arrived I found them to be great quality!

Date of experience: June 3, 2020

Easy to use
June 18, 2020
Previous review

Easy to use

Date of experience: May 19, 2020
Illinois
1 review
0 helpful votes
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Always a pleasant experience~
June 3, 2020
Updated review

Great quality frames! I've been ordering from EBD since 2017 and everyone always compliments my frames. I always recommend this site to everyone who wears glasses. Frames are always super stylish and affordable!

Date of experience: June 3, 2020

Great quality frames!
June 18, 2020
Previous review

Great quality frames!

Date of experience: May 19, 2020
Washington
1 review
0 helpful votes
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Great experience
June 3, 2020

Site was great, product came quickly and it great quality

Date of experience: June 3, 2020
Michigan
1 review
0 helpful votes
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Never getting glasses anywhere else again. Ever.
June 3, 2020
Updated review

The quality of both the lenses and frames I got, especially for the price, is incredible to me. I purchased glasses for about double the price from another company before (who is supposed to be of much higher quality) and the comparison isn't even close. Not to mention, they look even better on than I thought they would. And when you pick the two day shipping and they say they'll be to your door withing 2-3 days of your order, they are NOT kidding! I had mine in under 48 hours of the time I ordered them, and this was during a pandemic where all shipping has gone to crap. I was floored. Can't wait to get another pair! Thanks again y'all.

Date of experience: June 3, 2020

It was great!
June 18, 2020
Previous review

It was great! Easy! Photos helpful, appreciate the link to instagram posts.

Date of experience: May 19, 2020
Rhode Island
2 reviews
3 helpful votes
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Excellent Frames and lenses
June 3, 2020
Updated review

Light frame and perfect thin lenses for a strong prescription!

Date of experience: June 3, 2020

Always perfect
June 18, 2020
Previous review

Always perfect

Date of experience: May 19, 2020
Texas
1 review
0 helpful votes
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Awesome!
June 3, 2020
Updated review

Can't wait to get my first pair of prescription sunglasses... now I've received them and I am very pleased. Makes driving so much more enjoyable

Date of experience: June 3, 2020

Can't wait to get my first pair of prescription sunglasses
June 18, 2020
Previous review

Can't wait to get my first pair of prescription sunglasses

Date of experience: May 19, 2020
Massachusetts
1 review
0 helpful votes
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Splendid specs, swift service
June 3, 2020
Updated review

Delighted with my new, perfect fit glasses, reasonably priced + received in good time.
Ordering was clear and straightforward, but I wish I knew if I could *also* have lenses made for frames I supply. I would certainly order again!

Date of experience: June 3, 2020

It seems quite straightforward, but I wish I knew if...
June 18, 2020
Previous review

It seems quite straightforward, but I wish I knew if I could *also* have lenses made for glasses I supply.

Date of experience: May 19, 2020
Pennsylvania
1 review
0 helpful votes
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Great Value
June 3, 2020

I mainly wear my contacts so I hadn't bought glasses in over 8yrs. I was referred to eyebuydirect by a friend who said she got hers for a great price. After seeing the quality and price of my new glasses I will never buy from my eye doctor again!

Date of experience: June 3, 2020
California
1 review
0 helpful votes
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Would shop again
June 3, 2020
Updated review

Very easy. As long as you know your prescription. Really love the feature that lets you virtually try on the glasses. The prices are great, there's just a lot of tacking on of smaller fees that makes the price a little higher. Really liked my option for glasses case though, that was another additional fee. I think it's worth the extra $5 though. Delivery took longer than expected, but I think what could have alleviated some of the anxious wait time is a more of detailed timeline. Maybe even an estimated delivery date. I just had no idea when the glasses would arrive. The glasses are super cute. Exactly as pictured. I just think I typed in the wrong prescription, but I'm almost positive that was my fault. Probably because I didn't have my glasses on while I was reading my prescription. Lol. Overall, I'd use this company again.

Date of experience: June 3, 2020

Very easy
June 18, 2020
Previous review

Very easy. As long as you know your prescription. Really love the feature that lets you virtually try on the glasses.

Date of experience: May 19, 2020
New York
1 review
0 helpful votes
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Excellent service/quality
June 3, 2020

I was surprised how well I could get a prescription/glasses that fit online. But I just needed to get a copy of my prescription from my regular eye place along with my measurements and it was easy to filter and sort.

Date of experience: June 3, 2020
South Carolina
1 review
0 helpful votes
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Great Product, Great Price, Delivery took a while (might be the USPS fault as they have take recently forever). The shopping experience was great too especially I liked the search function by specific measurements. What i did not like was that they advertised certain lens types and then apparently did not have a single frame for that type of lens.

Date of experience: June 3, 2020
Texas
1 review
0 helpful votes
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Affordable great quality glasses
June 3, 2020
Updated review

Easy navigating and great prices. I did not know what to expect from buying glasses online. The glasses are great quality. I liked the packaging and the caring tips both emailed and on paper.

Date of experience: June 3, 2020

Easy navigating and great prices
June 18, 2020
Previous review

Easy navigating and great prices

Date of experience: May 19, 2020
Virginia
1 review
0 helpful votes
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Yay
June 3, 2020

I love EyeBuyDirect! I purchased two pairs of glasses this time around. I'm not crazy about how they fit my face, but it's not awful either.

Date of experience: June 3, 2020
Colorado
1 review
0 helpful votes
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New shades
June 3, 2020

I absolutely love my new sunglasses. They are perfect. Thanks!

Date of experience: June 3, 2020
New York
1 review
0 helpful votes
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Nic glasses & price
June 3, 2020
Updated review

I love your glasses and easy to use website! I get all of my glasses from you!

Date of experience: June 3, 2020

I love your glasses and easy to use website!
June 18, 2020
Previous review

I love your glasses and easy to use website! I get all of my glasses from you!

Date of experience: May 19, 2020