From the business
EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
Eyebuydirect Reviews Summary
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
This summary is generated by AI, based on text from customer reviews
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Would have been five stars but there was no option for guaranteed two day shipping as was advertised when choosing the frames. Disappointed but need new glasses before vacation.
Update: it's not after vacation and I like my glasses... but still!
Would have been five stars but there was no option for guaranteed two day shipping as was advertised when choosing the frames. Disappointed but need new glasses before vacation.
Very convenient and excellent product! Thank you so much!
Always satisfied with my purchase from this company.
Quick & easy!
What I saw online is exactly what was delivered to my door. Will definitely use EyeBuyDirect again in the future!
Lots of choices and styles. I found what I wanted and at a great price too. Quick delivery. I'm very happy with my new glasses!
Easy
I received this last pair within a week; they created the glasses, notified me that they shipped, and I received them within 7 business days. I was pleasantly
Surprised. Past pairs took between 5 business days to 15 business days... I usually expect 10 business days whenever I order.
So easy and reliable great quality. I love my 10 pairs of glasses from eyebuy. I rate four over five for the simple reason that a lot of the pairs got a bit more expensive that what they used to be a year ago. Maybe I'm wrong- but that's my perception.
Excellent customer service
Glasses were easy to order, arrived quickly and fit perfectly. I'm very pleased. Thank You
This place is amazing! I've been wearing my glasses for about a week, and my eyes adjusted very well! Even during COVID-19 delivery was quick!
Recieve item in a timely melt fashion but it wasn't what I expected. Frames were quite a bit larger and the lenses were incorrect. Theorem is unusable.
These frames are really great, and there were so many choices for lenses.
From the start of my Website search to the delivery of my order, I was easily directed through the process of getting my choice of frames to the measuring of my size, mixed with my perscription. The quality of the glasses were as well as some of the name brands. If your needing quality eye glasses at a fair price point i would, and have recommended Eye Buy Direct.
Quick and Easy! There are so many cute glasses to choose from for such an amazing price!
Quick and Easy! There are so many cute glasses to choose from for such an amazing price!
It would be handy if the wish list automatically showed a gallery of the try on photos.
It would be handy if the wish list automatically showed a gallery of the try on photos.
The glasses lenses already feel like they are ready to pop out of the frames. It seems as if the lens were not cut correctly. I would not suggest paying this price for such an inferior product.
I have a narrow face and glasses that fit are hard to find. These fit like a glove. I love them.
Unfortunately, one of the frames I bought bent and broke within a week of me receiving them.
First time using an online glasses provider and I will never go back. These glasses are so affordable and high quality and on trend with today's styles. Couldn't ask for a better shopping experience!
I had checked the status of my order a couple days after I purchased. I was surprised to see it was in Bevel and Lens cutting! However it stood on that status for the next week. If the product is being moved from one status to the next, please update. Would make it easier so we don't have to call.
However,
The customer service was very friendly and I received good news. He heard my concern and acknowledged it and spoke professionally.
This is why is stay purchasing with you guys!
I ordered glasses before and it took nearly a month. With no word from the company. When I called then my order began to be processed. Regardless. I was happy with my glasses and I am also looking at the best price for glasses that will be tossed a few times. But communication should be better worked out
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members