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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
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I've ordered many pairs every have fit perfectly and was worth each pe
I like that I can get reasonable glasses without breaking the bank!
I've been purchasing mine and my children's glasses from eyebuydirect for a few years now, from a few different states as well and i've never had any issues with them.
Came faster than expected, glasses fit perfect and are great quality. I've been ordering from eyebuydirect for years.
Always have great frames and great deals! Ive never been disappointed!
There's so many options to choose from and it's easy just to upload your prescription. The prices are very reasonable even with my rough and tumble sons who break their glasses numerous times a year.
I have a complicated prescription, and the customer service rep was very patient and helpful with me as I tried to buy 2 pair of glasses. He then made sure I have the best discount! Thank you
Fast and efficient. Happy to use eye buy direct. I hope I am happy about the two pair of glasses I purchased.
My glasses broke.
This time I'm ordering for my husband but it's not plastic. Hopefully it will last
So thankful it's so adorable and great quality! I no longer worry if something happens to my boy's glasses
Looking or searching for frames is sometimes confusing. I will find one I like and then can't find it again. However, can't beat the prices, so there is that.
Good experience. Highly recommended. Good work keep doing good.
Have always been a good deal since I usually buy 2 pairs each time my prescription changes. I now order glasses for my husband and grandparents using eyebuydirect and have always had a good experience even when needing to change the shipping address at the last minute.
Always have great deals. The more I buy, the more I seem to save. Never had it easier to setup getting affordable prescription sunglasses. Thanks eyebuy ;)
I had to return my order and the return process was very easy! I was able to return and reorder the same pair. Which I received very quickly and are perfect!
Lost glasses on a recent trip and they were very easy to reorder
Glasses are priced at an affordable rate! Great deal! They offer such good deals!
I haven't had a bad experience yet and will recommend to friends
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Answer: I received two pairs very quickly but was very disappointed when i put them on only to find out the prescription was completely wrong. There are no refund or exchange directions in your website or with the packaging, so I did not know the number to call. Please get in touch with me asap about exchanging the glasses for ones with the correct lenses. Thank you very much. My name is Ellen Mazzeo Larkfield road East norport, ny Phone: 917-763-0092 I the glasses came without any paperwork and I do not have the order number that was originally used on both pairs. I bought them within this past month or so. (This is after returning a pair that I sent back for the same problem(. Please call me or email me so I can figure out how to correct this error. Or please send me your customer service phone number that I can talk to someone live. Thank you. Emazzeo