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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
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This is the only place where I can receive my prescription with on brand glasses at a reasonable price. I will never again by my prescription in an optical store. This is my second time buying glasses from this website. This time I got prescription sunglasses and my regular eyeglasses both on bland and I didn't even reach $300. If I would have gotten my prescription where I did my exam I would have spent $300 in a simple prescription and giving my old glasses. I recommend this website 100%
Loved my glasses the price is great, I haven't had a bad experience with anything in this site
Expensive feeling frames for a low price than if you were to get them at the optometrist. Thank you!
Love the cute styles and how simple it is to add my prescription and choose lenses
I've been hooked from day 1 ten years ago. I love the styles, prices, fast shipping and great customer service. I had a pair break... they sent me a new pair (I just paid the $5 shipping). My trifocals are fantastic too.
I suspect the negative reviews are fake... I broke a pair and had a new pair sent for just the cost of shipping... and customer service was so easy and professional!
I hate how the procing says one thing and you get a discpunt at the end. It feels impossible to shop within a budget. The glasses arrived fine.
Quick delivery
Durable and really great colors. I love the buying experience
Love the prices and my glasses are always great! Great sales
Excellent quality, wonderful selection. I have quite a strong prescription and I haven't ever had any issues with them getting it right.
Great always get a great product. You do have to get them adjusted.
Love my frames so much I've purchased 6 of them, some sunglasses. 😎
I luv my glasses. The frame is very stylish! The color is extremely beautiful. The fit is very important to me. They don't fall down my face. Great jobm
Always love the quality and price. Always love the color and frame
Love my prescription Isabella shades!
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I liked the previous sunglasses I had gotten three years ago
Same. Website is difficult to navigate. As an example you made me do 50 characters min. Why?
Frequently buy glasses here, durability is lackluster and there's no means of getting frames refurbished, but a good price for being able to customize lens treatments.
Eyewear is great! I can order new glasses at any time at a great price, I just wish that the shipping was faster.
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Answer: I received two pairs very quickly but was very disappointed when i put them on only to find out the prescription was completely wrong. There are no refund or exchange directions in your website or with the packaging, so I did not know the number to call. Please get in touch with me asap about exchanging the glasses for ones with the correct lenses. Thank you very much. My name is Ellen Mazzeo Larkfield road East norport, ny Phone: 917-763-0092 I the glasses came without any paperwork and I do not have the order number that was originally used on both pairs. I bought them within this past month or so. (This is after returning a pair that I sent back for the same problem(. Please call me or email me so I can figure out how to correct this error. Or please send me your customer service phone number that I can talk to someone live. Thank you. Emazzeo