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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
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I tried eyebuydirect for the first time and am very pleased with my purchase. The selection of frames is very good, love the virtual try on ability, ordering was easy and frames were shipped in a timely manner. A+!
You have a great selection of frames and make it easy to try on virtually.
This company has always been great with the ordering process! I have really enjoyed the styles and colors offered.
I order new pairs a couple of times a year, and they are reasonable and perfect.
This is a affordable online shop for your prescription glasses and sunglasses. It cuts the middle man out so you don't have to pay a ridiculous amount for your glasses. It's reliable, easy and fast service. This is my 8th time I've purchased from this site for myself amd my child. Always satisfied. So if you're thinking about it, just do it! You will not to disjointed and you'll be saving tons of money.
My glasses were took from my mailbox but they sent me new pairs
Every pair of glasses I've ordered has come from this company. I skip the glasses at the eye doctor and come straight to eye buy direct.
Great glasses …. Love the frame ……. Good value for the money…
Sometimes, I've ordered glasses that didn't fit as they did when I used the virtual fitting.
Love both pairs of glasses. Shopped quick & now ordering some for my son!
Eyebuydirect has been the most reliable website for glasses. They have on trend styles, sturdy frames, and accept HSA.
Thank you! Having insurance that does not cover eyewear made it difficult to find frames that work, until I found eyebuydirect.
I bought prescription transition lens glasses and a pair of prescription sunglasses over two years ago and I'm still wearing them! I'm updating with a new pair and can't wait for a new look at a great price! No problems with the style, the prescription or the shipping. Everything was perfect!
No complaints at all. Love my new glasses! Highly recommended.
Title says it all. Had a claim but no coverage available unlike Glasses dot com
I'm a returning customer. I like that I can review my past orders to make the new order an easy process. I highly recommend! Cheaper lenses and a great product!
I have ordered several pairs of lined bifocals. I am disappointed that I can no longer get them tinted or as a gradient.
I tried to look at my favorite that were saved but it showed 7 but could only see 2? Also thing see to move to fast or erratically.
Good price finding what I want was a little hard. I wish it was easier to figure out my size glasses. Like just in putting the size and it would show what's available.
Previous experience was equally good. Oh my, I feel like I'm back in school trying to write until I reach the minimum character limit... LOL
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Answer: I received two pairs very quickly but was very disappointed when i put them on only to find out the prescription was completely wrong. There are no refund or exchange directions in your website or with the packaging, so I did not know the number to call. Please get in touch with me asap about exchanging the glasses for ones with the correct lenses. Thank you very much. My name is Ellen Mazzeo Larkfield road East norport, ny Phone: 917-763-0092 I the glasses came without any paperwork and I do not have the order number that was originally used on both pairs. I bought them within this past month or so. (This is after returning a pair that I sent back for the same problem(. Please call me or email me so I can figure out how to correct this error. Or please send me your customer service phone number that I can talk to someone live. Thank you. Emazzeo