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EyebuydirectReviews 14,554

4.6

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From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,570
value
5,188
shipping
5,188
returns
131
quality
5,291
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New York
1 review
0 helpful votes
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Fits the bill!
August 25, 2025
Updated review

I tried eyebuydirect for the first time and am very pleased with my purchase. The selection of frames is very good, love the virtual try on ability, ordering was easy and frames were shipped in a timely manner. A+!

Date of experience: August 15, 2025

You have a great selection of frames and make it easy...
July 31, 2025
Previous review

You have a great selection of frames and make it easy to try on virtually.

Date of experience: July 21, 2025
Washington
1 review
0 helpful votes
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This company has always been great with the ordering process! I have really enjoyed the styles and colors offered.

Date of experience: August 14, 2025
New York
1 review
0 helpful votes
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Good glasses
August 24, 2025

Everything went
Smooth ………………………………….//…//////////…..

Date of experience: August 14, 2025
Florida
1 review
0 helpful votes
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Great Experience Every Time!
August 24, 2025

I order new pairs a couple of times a year, and they are reasonable and perfect.

Date of experience: August 14, 2025
California
1 review
0 helpful votes
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This is a affordable online shop for your prescription glasses and sunglasses. It cuts the middle man out so you don't have to pay a ridiculous amount for your glasses. It's reliable, easy and fast service. This is my 8th time I've purchased from this site for myself amd my child. Always satisfied. So if you're thinking about it, just do it! You will not to disjointed and you'll be saving tons of money.

Date of experience: August 14, 2025
Illinois
1 review
0 helpful votes
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Good service
August 23, 2025

My glasses were took from my mailbox but they sent me new pairs

Date of experience: August 10, 2025
California
1 review
0 helpful votes
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Love this company!
August 23, 2025

Every pair of glasses I've ordered has come from this company. I skip the glasses at the eye doctor and come straight to eye buy direct.

Date of experience: August 13, 2016
California
1 review
0 helpful votes
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Excellent quality
August 23, 2025

Great glasses …. Love the frame ……. Good value for the money…

Date of experience: August 13, 2025
Tennessee
1 review
0 helpful votes
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Pretty decent
August 23, 2025

Sometimes, I've ordered glasses that didn't fit as they did when I used the virtual fitting.

Date of experience: May 31, 2025
Kansas
1 review
0 helpful votes
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Love my glasses!
August 23, 2025

Love both pairs of glasses. Shopped quick & now ordering some for my son!

Date of experience: May 11, 2025
Illinois
1 review
0 helpful votes
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Quick, reliable, stylish
August 23, 2025

Eyebuydirect has been the most reliable website for glasses. They have on trend styles, sturdy frames, and accept HSA.

Date of experience: August 13, 2025
New York
1 review
0 helpful votes
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LOVE
August 23, 2025

Makes buying glasses so affordable, as an artist it's imperative I can easily replace paint covered, stepped on LIVED in glasses!

Date of experience: August 13, 2025
New Hampshire
1 review
0 helpful votes
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Thank you! Having insurance that does not cover eyewear made it difficult to find frames that work, until I found eyebuydirect.

Date of experience: August 13, 2025
Florida
3 reviews
1 helpful vote
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Great Glasses!
August 23, 2025

I bought prescription transition lens glasses and a pair of prescription sunglasses over two years ago and I'm still wearing them! I'm updating with a new pair and can't wait for a new look at a great price! No problems with the style, the prescription or the shipping. Everything was perfect!

Date of experience: May 20, 2023
California
1 review
0 helpful votes
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Fast, easy and accurate
August 23, 2025

No complaints at all. Love my new glasses! Highly recommended.

Date of experience: August 13, 2025
Washington
1 review
0 helpful votes
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No Warranty Available
August 22, 2025

Title says it all. Had a claim but no coverage available unlike Glasses dot com

Date of experience: August 12, 2025
Pennsylvania
1 review
0 helpful votes
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Great!
August 22, 2025

I'm a returning customer. I like that I can review my past orders to make the new order an easy process. I highly recommend! Cheaper lenses and a great product!

Date of experience: August 12, 2025
Oregon
1 review
0 helpful votes
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BIOFOCAL LIMITATIONS
August 22, 2025

I have ordered several pairs of lined bifocals. I am disappointed that I can no longer get them tinted or as a gradient.

Date of experience: August 12, 2025
Georgia
1 review
0 helpful votes
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Site seems to have changed
August 22, 2025
Updated review

I tried to look at my favorite that were saved but it showed 7 but could only see 2? Also thing see to move to fast or erratically.

Date of experience: August 12, 2025

Good price
August 1, 2025
Previous review

Good price finding what I want was a little hard. I wish it was easier to figure out my size glasses. Like just in putting the size and it would show what's available.

Date of experience: July 22, 2025
Ohio
1 review
0 helpful votes
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Previous experience was equally good. Oh my, I feel like I'm back in school trying to write until I reach the minimum character limit... LOL

Date of experience: August 12, 2025