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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
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I'm hard on glasses. I order 2 or 3 pair at a time, which will last me a year or so. I get a discount when I order 2 or more pair... so why not? I'm gonna need them anyway, so I might as get a "discount" while I'm at it. Also, it's not like I know when I'm going to want or need a new pair. Having an extra brand new pair works for me.
Good quality glasses. Customer service is great! I rarely have any problems with the glasses I've ordered.
Eyebuy direct is now my go to! They are so much more affordable than they eyeglass shops and with the virtual try on you can see what they look like on you! Great quality, amazing prices, and super fast shipping. Stop getting glasses at the shop, over paying and waiting weeks for your new glasses. Use eyebuy direct. I'm never going back! Except to get my prescription lol
I've been buying these frames for years! Eyebuydirect makes it very easy! Returns are also easy!
I love changing it up! Love the range in prices! I buy new frames every two years or so and if I lose them I don't feel as bad because they are very affordable.
Large selection and clear descriptions. The whole process was fast and efficient
I have bought several pairs of glasses over the years. Works for me!
Great glasses for a great price! Also had such a good selection. I will definitely be back again and recommend to friends.
When comparison shopping between frames and lenses, being able to quickly see the final total after discounts and taxes between different kinds of lenses and coatings would be nice.
I ordered a pair of glasses once before and the package never arrived. I ended up not wanting to buy again but I am willing to give it another try.
Needed new glasses - signed in and purchased new glasses within 45 seconds. It's insane
I really like to buy glasses from here. They are great in prices, style and easy to get the order.
Always have a great experience with Eyebuydirect. Cute styles to choose from.
Same as above... Their service is excellent, had a previous issue with a pair, and it was corrected. I've been buying glasses from the for years...:-)
Easy to order, but quality of glasses are a bit low - old lenses had some crazing and the arms of current lens are loose. Still a customer though.
I love affordable glasses. So affordable I have bought 4 pair already! Giving me options to switch out my look. Also love the sunglasses. Able to keep a pair in car. Before only having 1 pair of glasses paid hundreds of $ for now able to spend same amount but get several pair. Love it!
Easy buying process way more affordable than purchasing from eye dr. I buy multiple pairs now since they aren't so expensive.
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Answer: I received two pairs very quickly but was very disappointed when i put them on only to find out the prescription was completely wrong. There are no refund or exchange directions in your website or with the packaging, so I did not know the number to call. Please get in touch with me asap about exchanging the glasses for ones with the correct lenses. Thank you very much. My name is Ellen Mazzeo Larkfield road East norport, ny Phone: 917-763-0092 I the glasses came without any paperwork and I do not have the order number that was originally used on both pairs. I bought them within this past month or so. (This is after returning a pair that I sent back for the same problem(. Please call me or email me so I can figure out how to correct this error. Or please send me your customer service phone number that I can talk to someone live. Thank you. Emazzeo